NADIR BANNAGA, MBA - MTA

*** **** *** ***** *** *08. Salt Lake City Utah 84111

Email ad22my@r.postjobfree.com

Tel 801-***-****

Dynamic management, sales and marketing professional with over 20 years of experience and demonstrated expertise in customer relationship management, business development leadership, strategic planning & national account sales. Proactive team leader with proven ability to develop innovative customer & product solutions, cultivate strong business relationships, build effective cross-functional teams as well as winning new customers, with fluent Arabic language skills.

EXPERIENCE

UTAH GROUND TRANSPORTSTION ASSOCIATION Salt Lake City, Utah 10/2013 to Current

Manager

oOversaw executive management and staff within the organization to assure alignment and goals are established.

oCollaborated on personnel issues and company policies and programs.

Oversaw/approved hiring, training, terminations, and safety policies to assure alignment with company processes and policies.

oOversaw accounting/financial activities and efforts to supervise cash management activities, execute cost reduction or buying strategies or modify employment levels to support current and future business projections.

oDevelop budgets and plans to meet company revenue and profitability goals.

INTERNATIONAL RESCUE COMMITTEE IRC Salt Lake City, Utah 11/2010 to 10/2013

Refugee Case Load Manager

oVerbal and written translation of documents from Arabic to English.

oPre-arrival immigrant preparations and welcome new clients on weekly basis.

oMaintained case files and submitted required written reports on daily basis.

oSupported clients through social, health and financial services on daily basis.

oProvided weekly cultural orientations and cross-cultural information.

oSecured suitable housing, furniture and setting up utilities on weekly basis.

oTeaching Arabic language at all levels.

REFUGEE AND IMMIGRATION CENTER Salt Lake City, Utah 07/2008 to 02/2010

Logistic and Resources Manager

oTranslated documents from Arabic to English as well as verbal translation.

oWorked with director to create overall logistics and resources policies.

oChanged existing storage units into a computerized storage facility.

oProvided training for new operations staff on weekly basis.

oIntroduced new performance standard and KPI's every six month.

oOrganized distribution of humanitarian resources on daily basis.

oArranged and inspected housing for refugees on weekly basis.

OVERSEAS TRAVEL AGENCY Salt Lake City, Utah 01/2003 to 06/2008

Director of sales

oDirected all sales and marketing initiatives.

oOutperformed company and all other sales regions in sales growth percentage (+18%).

oDeveloped strategic sales and marketing business plans for top 10 customers resulting in $280K.

oOrchestrated new products and designed new services.

oDeveloped and implemented annual business plans.

EDUCATION

Argosy University Salt Lake City. Utah United States of America 2008-2010

Master of Business Administration

3.8 GPA with minor in Finance and Strategy

Selected by Department Chair to write a Harvard Business Case Study on Strategy & Innovation

International Capstone Projects on MGM Grand

Pondicherry University Pondicherry Tamil Nadu India 1990-1993

Master of Business Administration

3.7 GPA with minor in Tourism and Planning

Selected by Madras Airport to write a strategy study on airport sales

Madurai Kamara j Univrsity Madurai, Tamil Nadu India 1993-1995

Bachelor of Arts (Economic study)

3.7 GPA with minor in economic and Strategy.

ADDITIONAL DEVELOPMENT .

National Accreditation of Certification Bodies UK

Customer Satisfaction and Conflict Resolution

Communication skills

Service and Quality

Internal Source System

Advanced skills training

Telephone skills

Call center program

Global credit card systems

Mashreq Training Center UAE

Total Quality Advantage (TQA)

Delivering Outstanding Service (DOS-1)

Active Listing Program

Direct study in listening skills

International Banking Systems

Personal Banking Officer Advance Program

Pondicherry University India

Airport safety management

Tourism development and globalization

Orientation course on Indian culture

Travel Agency Management and Airlines

Sheraton Hotels & Resorts India

Receiving and store management

Front desk management

Housekeeping management

Accounts auditing

National Institute for Information Technology UAE

MS Office (Word, Excel, Power Point, Access), internet; other Systems

Computer Software Development and maintaining Desktops

Windows, Computer Applications, Installing Software’s, Assembling Pc’s and Trouble Shooting

Computer Skills

Diploma in Microsoft Office (Word, Excel, Power Point)

Computer Software Development and maintaining Desktops

Windows, Computer Applications, Installing Software’s, Assembling Pc’s and Trouble Shooting

Language Proficiency

Fluent in English and Arabic

Awards

Exceptional performance, Honesty of purpose, Continuous improvement & Top sales

Nationality

United States of America

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