`Marcia Dietrich

Pembroke Pines, FL

ad22mi@r.postjobfree.com 954-***-****

https://www.linkedin.com/in/marcia-dietrich-326a78211/

Administrative Coordinator

Experienced Professional with extensive experience in client-based customer service and administrative support knowledge. Dedicated to providing high efficiency and assistance. Organized and versed in high work volume client support environments. Superior skills in Telecommunication etiquette and administration. Competencies include:

●Proficiency in Microsoft Office Suite, Microsoft Outlook, Concur, Tangoe, and IT Service Now

●Leadership and Teamwork skills

●Works well independently

●Learns new processes quickly

Professional Experience

Hardrock Hotel and Casino, FL

Cash Operations Cashier March 2023 – to date

Performs high-volume cash and non-cash transactions for guests and internal customers in a courteous, accurate, and timely manner.

Perform guest in-house monetary transactions.

Enter transactions into the company computer system accurately.

Sale of Tournament entries and promotional events

Complies with federal Title 31 procedures.

Prepare paperwork, balance sheets, and documents by our Standards and Procedures (S&P's), and within the guidelines of Internal Controls. Signs all documents legibly and by S&P's.

American Income Life, FL

Independent Insurance Agent/Benefits Coordinator, October 2021 – to date

Assisting applicants with enrollment in benefits programs, such as Whole Life Insurance and Health Supplemental policies. Conducting presentations and meetings to explain benefits to applicants. Answering questions or concerns from the applicants about their policy.

Educate customers on each type of insurance coverage and make recommendations based on their needs

Evaluate current insurance policies and recommend additional coverage when needed

Coordinated and reviewed all new applications with accuracy before submitting them for final underwriters’ approval.

Aetna, Inc., Hartford, CT 2005 – 2021

IT Acquisitions & Compliance

Network Provisioning Analyst /Admin. Support, September 2006 – March 21, 2021

Supported a variety of daily tasks within the broadband team, which include assisting in enrolling, terminating, account reconciliations. and reassignment of employees into the broadband program. Performed as the Liaison between our customers and vendors. Reviewed and processed monthly broadband expenses for the reimbursement program via Concur. Worked closely with the Enterprise Support Group and Service Center, monitor department mailbox by responding to client inquiries via written and verbal communication. Prepared reports with daily product updates for management review.

Participated in special projects and met strict deadlines while keeping management informed with frequent progress updates.

Received recognition award for managing a special project that impacted over 4000 customers through delivering the process guidelines to employees and monitored the results to inform senior management on progress.

Aetna, Inc., Hartford, CT 2005 – 2006

Underwriting Associate, December 2005 – September 2006

Provided support and assistance to underwriters. Coordinated and reviewed documents for accuracy prepared by assigned Underwriters during the resolution process. Aided in special projects when necessary.

Provided data entry and maintained an applicant tracking system for the department.

Maintained and organized all pending documentation filed with the Underwriting Department. Assisted with assigning daily workload to agents.

The Hartford Financial Group Hartford, CT 2002 – 2005

Investor Relation Department

Administrative Assistant, March 2003 – September 2005

Maintained dual role of administrative assistant and research analyst within the Investor Relations Department. Prepared and distributed daily weekly and monthly stock reports. Distributed quarterly market summary reports to senior management and external parties.

Facilitated communication by operating as a liaison between departments and shareholders, investors, and analysts.

Coordinated all office administration including managing of office calendar, travel arrangements, supplies, bill payments and processing, invoices, conference planning, and department budget planning.

Education

Certificate

2-15 Life Including Variable Annuity & Health License

Florida

Junior Accounting and Management Diploma, Jamaica Institute of Business, Jamaica

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