Supply Chain Brand Ambassador

Caitlin Shown ******@***.***

*** * ***** **. *** 2065, Tempe, AZ 85281 253-***-**** www.linkedin.com/caitshown

EDUCATION

W. P. Carey School of Business, Arizona State University, Tempe, AZ May 2025

Bachelor of Science, Supply Chain Management

Awards: New American University Scholarship

Knight-Swift Transportation Funds Scholar Recipient

GPA: 3.93

PROFESSIONAL EXPERIENCE

Server, Red Robin, Tempe, AZ January 2022 – Present

Engaged in social interactions with families and groups to better their dining experience resulting in highly satisfied customer reviews.

Executed interpersonal skills in a professional manner to develop relations with customers for a better dining experience.

Handled high volumes of customers of up to 100 guests a day by staying organized with my receipts and orders resulting in low wait times for tables and food.

Helped other teammates by running their food and drinks for faster dining experiences for all guests and easing the load off teammates who are busy.

Senior Brand Ambassador/BOSS Shipment, American Eagle, Auburn, WA March 2021 – April 2022

Trained and mentored new employees by doing sectional trainings shifts resulting in new employees being familiar with all the different roles associated with retail.

Awarded Brand Ambassador of the month by having high sales and going above my responsibilities to create a welcoming and friendly environment for customers.

Handled up to 100 online orders daily by organizing orders by sections in the store to hand pick and package each order by 3PM everyday resulting in all daily orders to be packed and ready for USPS pickup.

Utilized skills in POS Systems and cash handling to quickly checkout customers resulting in low wait times in lines during busy hours.

Golf Cart Attendant, Auburn Golf Course, Auburn, WA October 2020 – May 2021

Handled 115 golf carts daily by sanitizing carts for reuse and parking carts in garage at end of day for next days use resulting in clean carts ready to use.

Executed proper Covid-19 procedures to allow golfers to use carts that have been thoroughly cleaned creating a safe environment for the golfers.

Safely drove the golf carts by following all course rules and driving rules for accident free work space and undamaged carts.

Team Member, McDonalds, Fife, WA October 2019- October 2020

Handled hundreds of customers daily using interpersonal skills resulting in efficient customer service.

Organized shipment in both dry storage and fridge/freezer using FIFO methods for fast and easy access.

Effectively worked on the line producing customer orders fast and on time for low wait times in drive thru and lobby.

SKILLS & ACTIVITIES

Technical Skills: Advanced Excel, Word, and Powerpoint

Volunteer: Bake Sale, Night Nation Run, Science Lab, and Earthquack Drill

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