Houston, Texas *****

ad22lw@r.postjobfree.com

713-***-**** - Mobile

INFORMATION TECHNOLOGY

ERP System

SAP R/3

Software/Application

Promax

ServiceNow

Citrix

Microsoft Office

Aspen

ChemDraw

Meridian

Salesforce

Relativity Documentation

Certification

A+

ScrumMaster Certificant ID: 000925988

PROFESIONAL EXPERIENCE

Huntsman Corporation, Woodlands, TX October 2022-December 2023

Primary Application Specialist

Provide L2 and L3 support, Service Now ticketing system

Assist with Application support in Quality, Engineering and Manufacturing

Responsible for implementing new/upgrade of applications within department (SDLC)

Assist with packaging software, QA testing and deployment via SCCM/Intune

Use SQL (SSMS) to access/manage reports and services

Use Active Directory to ensure GPO and Security are setup and met within guidelines

Work with Operations (DBA)/Infrastructure/Architecture and Security to ensure applications are setup according to department standards

Maintain and support applications (technical and functional)

Work with business users, internal technology teams and vendors to establish and prioritize business and technology requirements

Provide training, guidance and resource support for end users

Assist with monthly server patching

Create/Update technical documentation and procedures

Assist with projects and other duties (Switches, DMZ, Servers and Security)

Familiar with SQL and many other computer programs

Alliantgroup LP, Houston, TX Nov 2019 – Oct 2022

Application Administrator(DevOps)

Assist with document management system

Administrator for Salesforce and Service Now

Assist with Workday deployment and operation

Aid on-going application development / web pages development

Generate reports and database queries using SQL

Manages various software licenses on Azure/SaaS

Worked with software development/QA and testing team to design and develop solutions to meet client needs

Update workflow and processes for knowledge base

Provide L2 and L3 support for end users

Provide technical and functional support on in house application(s)

Assist with weekly change advisory board

Interact with users and evaluate vendor products

Plan and coordinate testing, changes, upgrades, and new services

Manage Jira cards and update ticketing system to align with Service Now

Assist with server patching/operation of servers within department

Worked with various departments to enhance annual tax software

Evaluated latest technology innovations and adopted cost effectiveness

TechnipFMC, Houston, TX May 2019 – Oct 2019

I.T. Service Desk Analyst

Worked in team project to track tickets, equipment and inventories

Help resolved technical problems with Local Area Networks (LAN), and Wide Area Networks (WAN)

Handle Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles

Install workstations, laptops, printers, and other desktop related equipment

Works cohesively with fellow team members, management and vendors to ensure business continuity

Provide technical assistance and support related to hardware and/or software

Troubleshoot VPN login access, Pulse / Cisco

Perform Active Directory password resets and general computer applications troubleshooting

Configure and sets up workstation and laptop

Install and configure anti-virus software and assist users on cybersecurity team

Deploy software/application through SCCM

Supports Wi-Fi and LAN/ TCP and IP configurations

Configure Outlook for users on the network

MAHINDRA USA, Houston, TX Feb 2015-May 2019

Technical Data Administrator

Manage database of Tractors, XTVs, and Parts for online catalog (US, Canada, and Mexico).

Assist with software development (web design/mobile)

Assist Mahindra dealers in troubleshooting any issues related to the Ecommerce website.

Head of several research projects & project management

Process billing/cancellation documents for department.

Handle regular updates in ecommerce package; ensure effective performance of ecommerce administration in the web catalog system.

Troubleshoot user’s account and reset password - Active Directory

Work with ticketing system to record and track user incidents while relaying information to Tier II staff and Network Administrators

Provide training to business manager(s) and service manager(s) over the Electronic Parts Catalog system

Provide customer service to various end users

Perform quality assurance report to department(s)

Research and develop knowledge-based articles

Develop relationship with partners, working with them to optimize and enhance integration

Money Management International/CCCS., Houston, TX Oct. 2006 – Feb. 2015

Support Representative II

Managed portfolio of all active accounts on the Debt Management Program.

Interact with client/customer inquiries via phone, fax, and/or written correspondence.

Disbursed payments to creditors and client via RPPS.

Communicate with responsible parties regarding cost of the Debt Management Program and their financial responsibilities

Worked with internal and external counterparties to ensure proposals are administered in compliance within established agreement.

Investigate and resolve issues regarding monthly recording of payments with client and/or creditor.

Monitored Days Still Outstanding Report (DSO)/Accounts Receivable portfolio and implemented the appropriate steps for collection on high-risk credit accounts.

Review and analyze monthly accounts.

EDUCATION

UNIVERSITY OF HOUSTON-DOWNTOWN, Houston, TX

Major: Bachelor’s in business administration (Information Technology) Computer Information System

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