MICHAEL ZISKO

Ashburn, Virginia Cell 703-***-**** ad22kw@r.postjobfree.com linkedin.com/in/michaelzisko

SALES AND LENDING LEADER

Accomplished financial professional with an entrepreneurial and collaborative leadership style, showcasing a track record of driving profitability and business growth and elevating the customer experience. Adept at leveraging strong communication skills, I excel in strategic leadership and problem-solving, consistently optimizing key processes to achieve tangible results. Proficient in Salesforce, CRM, Tableau analytics, Workday, and Microsoft Office. I specialize in networking and integration to streamline operations and drive efficiency. My meticulous attention to detail, combined with effective decision-making in fast-paced environments, enables me to uphold the highest standards of operational security and regulatory compliance while meeting and exceeding business objectives.

AREAS OF EXPERTISE

Business Development Customer Experience Consumer Lending Digital Experience Relationship Management Risk Management Collaboration Consulting Strategy Analysis Profit Optimization

EXPERIENCE

WELLS FARGO COMPANY Legacy Wachovia 09/2006-04/2023

Vice President, Affluent Consultant/Senior Business Execution Consultant 07/2021-04/2023

Senior business execution consultant in the Northern Virginia, DC, and Greater Virginia regions supporting 3 region bank presidents, 9 district managers, and 43 affluent branches.

●Coached, mentored, developed, and led 9 district managers, 43 branch managers, 33 premier bankers, and 36 financial advisors on all affluent activities and initiatives to impact growth in the affluent segment. I was able to help increase the number of affluent interactions for the premier banker population from 1.50 daily in July 2021 to 2.75 daily in January of 2023.

●Increased the number of new affluent deposit relationship transactions from 25 monthly per region to 75 since launch after successfully launching a new suite of affluent deposit and credit products and services for the affluent clients in May 2022 and new affluent customer experience in July 2022.

●Increased banker, branch manager, and district leadership engagement in the affluent strategy. As a result, the number of referrals generated monthly increased by 200% from July 2021 through January of 2023.

●Provided strategic recommendations and insightful feedback to senior leadership, contributing to the enhancement of our new branch affluent strategy at the enterprise level. Instrumental in identifying and resolving complex issues, I played a key role in driving continuous improvement and innovation using a consultative approach. By implementing my recommendations, we achieved 100% adoption of this new affluent customer roadmap in the affluent branches.

Vice President, Retail Small Business Consultant/Business Development Specialist 02/2010-07/2021

Senior credit and small business leader in Northern Virginia and Greater Washington DC regions supporting 2 region bank presidents, 5 district managers, and 46 retail branches.

●Coached, mentored, and developed 6 senior business specialists, 12 business specialists, 19 premier bankers, 46 branch managers, and 5 district managers.

●Grew and managed the consumer and small business credit pipeline for the retail branch network. The districts I supported had the highest banker participation in consumer credit at 90% and small business credit at 2 closed business loans and lines per month for the business specialists.

●Served as the consumer and small business credit (credit card, personal loans and lines, equity loans and lines, and auto loans) products and processes subject matter expert for the retail branch network.

●Coached team members on how to identify customer needs and provide solutions to clients so they were effective in the acquisition of lifelong relationships with the bank.

●Analyzed Tableau performance data and led business reviews to identify sales trends and build strategy and action plans with stakeholders.

Michael ZIsko ad22kw@r.postjobfree.com Page Two

Vice President, Sales Development Consultant/Retail District Manager 05/2009-02/2010

Oversaw 12 retail stores in the Orange County, CA market as interim district sales manager with a staff of 12 financial center managers and 100 financial specialists, tellers, and teller managers. Led all sales and operation activities and increased deposit market share while maintaining world class customer service.

Vice President, Retail and Small Business Consultant 07/2008-05/2009

Credit and small business leader that developed and managed a small business development program for four markets consisting of 78 retail branches and 137 financial specialists. Served as the consumer and small business credit (credit card, personal loans and lines, equity loans and lines, and auto loans) products and processes subject matter expert for the retail branch network.

Vice President, Retail Credit Sales Consultant 09/2006-07/2008

Credit leader that created a new credit culture from the ground floor in 78 Southern California retail branches as part of a West Coast expansion strategy for the 4th largest commercial banking institution in the US at the time. Actively involved in research and innovative strategy to build a strong credit culture in a new market for the bank. Led project management and design activities with senior management in key credit departments including risk, pricing, product development, vendor management, marketing. Served as the consumer and small business credit (credit card, personal loans and lines, equity loans and lines, and auto loans) products and processes subject matter expert for the retail branch network.

ADDITIONAL RELEVANT EXPERIENCE

Washington Mutual Bank

Business Development Specialist/Branch and Call Center Mortgage Representative

Supported and led 3 districts and 40 branches in the Southern California area in all credit and business development activities. Subject matter expert in consumer credit, small business, retail banking, mortgage lending, and business development. Facilitated credit and small business workshops for retail branches to build skills. Experienced consumer and mortgage lender in retail bank branches and call center.

EDUCATION

Bachelor of Science, Business Administration

California State University, Long Beach

Graduate of Household International Management Training Program

LICENSES

Securities Industry Essentials (SIE)

ACTIVITIES AND HONORS

Active member in Well Fargo Volunteers and local Team Member Networks/Connections

Business partner of the year for Greater Washington DC Region

Northern Virginia MarketStar Partner Award winner

Contact this candidate