Operations Manager Night Shift

James Emanuel

** ***** **. ***********, ** *****

Residence: 410-***-**** Mobile: 443-***-**** E-mail: ******@*****.*** WORK HISTORY

Giant Delivery

Operations Manager

Hanover, Maryland May 2022-Current

• Oversee the night shift staff of over 200+ associates

• Have daily meetings with supervisors to go over staffing plans and labor needs for each department

• Check on OOS nightly

• Ensure that all coaching and counselings have been issued

• Check and answer all emails to ensure proper communication is met as needed

• Use WMS (P3) to check all orders, KPI’s, and ensure all routes are properly assigned

• Attend weekly manager meetings to communicate any issues and needs as they present themselves with other members of management

• Check Kronos on a daily basis to check employees attendance, adjust timesheets, and check overall UPH for the shift

• Attend calls, meetings, and trainings that are held to keep current and updated with industry changes

• Contact P-Tech for any system maintenance issues that may occur throughout the scheduled shift

• Responsibilities change as needed

Giant Delivery

Operations Supervisor

Hanover, Maryland May 2019- 2022

● Handle day to day operations on floor in all areas (Chill, Dry, Freezer, and Dock)

● Make sure packaging is done correctly and delivered to customer on time

● Check on OOS nightly and find ways to keep them down

● Take care of all counselings and coach associates as needed

● Make sure all routes are loaded and get out on time

● Drive UPH for the shift by staffing according to the volume of work

● Hold daily meetings with the associates to go over any necessary information at start of shift

● Work with and train up associates to handle more responsibilities and become self sufficient

● Use WMS (P3) to check all orders, KPI’s, and ensure all routes are properly assigned

● Check Kronos on a daily basis to check employees attendance, adjust timesheets, and check overall UPH for the shift

● Responsibilities change as needed

Under Armour

Operations Supervisor

Baltimore, Maryland, May 2009 – 2018

● Manage, direct and control all aspects of daily site operations.

● Process paperwork associated with daily operations.

● Oversee all Ecom shipments

● Assigning work to Staff including temp agencies

● Perform safety audits for entire building

● Meet deadlines and handle multiple priorities.

● Took care of ADP for all employees

Just 4 U Transit

Office Manager

Baltimore, Maryland, January 2005-March 2009

● Manage, direct and control all aspects of daily site operations

● Took care of all customer issues

● Perform audits weekly on performance

● Trained office staff on all duties

United Parcel Service

Driver, Supervisor

March 1999 – January 2005

● Consistently exceeded expectations by making deliveries and pick-ups for company using the most efficient and effective methods.

● Projected a positive company image when delivering directly to customers and assisted with the scheduling, loading and unloading of deliveries.

● Ability to lift and handle materials up to one hundred pounds.

● Promoted from unload to part time supervisor.

● Worked in conjunction with warehouse personnel with the following but not limited to; packaging and labeling of orders, withdrawal of merchandise to fill orders, storing and relocation of merchandise and rearrangement of stock as required.

Education

Community College of Baltimore County

1998-2000

Business Management 30 credits completed

Mount Saint Joseph High School

1998

*Any references will be made available upon request.

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