Ja’neal Jett

*** ***** ***** ****

Unit ***

Ruskin, FL 33570

Main Contact

ad22kj@r.postjobfree.com

267-***-****

Objective

To secure a career in the Claims department within the Insurance industry that would utilize my education, experience and skills.

Profile

I am highly motivated; energetic and professional with the ability to handle multiple projects simultaneously. With proven ability, I am able to perform complex administrative work with accuracy and analyze situations while providing solutions with excellence. In addition to, I am detailed and people oriented; flexible and analytical with the demonstrated ability to handle a variety of funding prospects with comfort and effectiveness.

Education

Studied (4) years at Geneva College with a Major in Communications, Minor in Journalism, Pittsburgh, P.A Geneva College

Relevant Experience & Accomplishments

•Counseled students on defining career and work-related goals and objectives

•Successfully refined and implemented new projects

•Promoted on multiple occasions as a Non Injury claims Adjuster

•Held the highest Bodily Injury Settlements monthly after being promoted to a Injury claims Adjuster

Employment

Auto Claims Injury Adjuster III, II, USAA, Tampa, FL

•Applied analytical skills to evaluate, negotiate and settle complex auto Injury and property damage claims of various sorts ranging from major vehicle to single vehicle accidents; discussing/confirming coverages, policy reviews while carefully examining supporting evidence of many sorts, using investigative skills to thoroughly make accurate and sound liability decisions. Evaluating soft tissue to complex Injury claims while finalizing and paying Injury settlements.

•Applied negotiations skills to effectively communicate and resolve complex auto property claims, referring SIU files for possible fraudulent claims, handling total loss settlements and de-escalating claim escalations by applying problem solving strategies while multi-tasking other claim related tasks such as answering high volume phone calls, providing superior customer service, responding to ccoms/emails, handling new auto losses, communicating with policy holders, attorneys, medical providers, witnesses, and claimants to gather pertinent information concerning claims. Provided quality claim handling throughout. Most importantly being a very good listener and a reliable support system to a distressed client taking care of the individual’s claim above satisfactory level while also relating to their emotional wellbeing as car accidents can be devastating, all while making the person whole again inclusive of sustaining a efficient dairy system.

•Successfully maintained claims handling in an efficient timely manner through dedication and hard work while effectively multi tasking other internal resources while being compliant with state rules and regulations. Contributed and built success and growth within myself as well as within USAA by being flexible with company changes as I am adaptable.

Account Executive/CSR Verizon, Tampa, FL

•B2B and Residential Outside Sales

•Transitioned to Call Center within Verizon to gain 360 perspective and overall experience within the company handling inbound customer service calls, selling FIOS services/products, managing retention and troubleshooting escalations.

•In the top 3% within the region in Sales performance selling Verizon services/products. Superior customer service experience with Verizon inbound sales. Awarded Outstanding Customer Service Plaque in which my calls were used for new hire training.

•Provided strategic problem-solving resolutions to billing, product and technical issues/concerns with Verizon customers

Account Executive, Comcast, Philadelphia P.A

•Outside Business Development sales position advertising/selling Comcast's products and Services

•In the top 10% in Sales for the entire Delaware Valley region.

Sales Assistant, CBS3/CW Philly, Philadelphia, P.A

•Provided Sales Support to Account Executives through inputting/managing all of the Sales orders, implementing contracts and handled all net sales/revenue

•Managed all orders, created contracts, presentations, research, and maintained marketed information with national buyers

•Excellent computer, organizational, phone, verbal/written communication and interpersonal skills

•Knowledge in all databases, Word, PowerPoint, and Excel

•Handled and distributed all monthly and quarterly goal reporting

Executive Assistant, Commissioner’s Office, Philadelphia, P.A

•Provided administrative support in the Public Health Department for the Commissioner of Philadelphia

•Assigned to multiple supervisors, handling numerous projects at any given time

•Coordinated complex administrative projects, composed legal documents, reports, correspondence, memos, brochures, banners/posters and other needed marketing material

Account Executive, Philadelphia Inquirer, Philadelphia, P.A

•Outside Sales position marketing the Philadelphia News Ads to Corporate and Private business owners

•Implemented newspaper products to increase the retail growth of our retail clients

2019-2024

2013-2018

2009-2012

2007-2008

2007-2007

6-month temp

Position

2006-2007

(Resigned position due to car accident)

Summer Jobs-Only worked during College Breaks

Marketing Executive/Production Assistant, Integra Marketing,

Pittsburgh (Internship during College Summer Break)

•Assisted in producing commercial shoots for RE/MAX Real Estate Agents to promote their marketing business

•Created/Provided technical and web based HTML content for real estate agents’ websites

•Edited RE/MAX commercial shoots for media broadcasting for the Pittsburgh Tri-state area

•Experience in Advertising and Marketing Research of various companies for the purpose of setting up new accounts to be affiliated with Integra Marketing

•Provided administrative and organizational office support through independence, initiative and accountability to perform the essential tasks

2005-2005

Writer & Editor, Geneva College, Pittsburgh (During College

Summer Break)

•Implemented interviews with various people such as business owners, college presidents, peers, executives, etc. to write and edit news stories for the college newspaper/magazine

2004-2005

Marketing Assistant, Sunoco Welcome America, Philadelphia

(Internship)

•Produced a variety of concerts such as opera; jazz; gospel; and hip-hop

•Production assistant for musical artists

•Provided office support in administration in various avenues.

2003-2003

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