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Customer Care Follow Up

Location:
Nairobi, Nairobi County, Kenya
Posted:
January 24, 2024

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Resume:

CURRICULUM VITAE

PERSONAL DETAILS

NAME: JANE WAMBUI CHEGE

Mobile: 079*******

Email: ad22ki@r.postjobfree.com

I.D NO. 33789521

PERSONAL PROFILE

I am citizen with interest and passion to work in a dynamic team. I am hardworking, well- focused, results oriented, sociable, team player, self-motivated, attentive to details and quick in learning new things.

ACADEMIC BACKGROUND

UNIVERSITY

Institution: Zetech University

Period: 2017- 2019

Course: Diploma in procurement

SECONDARY

Institution: Brokeshine highschool

Period: 2013- 2016

PRIMARY

Institution: Mungai primary school

Period: 2004- 2012

EXPERIENCE

PROGAS KENYA

Position: Telesales /customer care agent

Period: April 2022- October 2022

Roles and responsibility

• Receiving calls from clients

• Updating clients order history.

• Responding to client’s mails

• Assisting clients who have difficulties with payments and placing orders for the clients

• Educating clients on progas products

• Marketing the company products via phone calls to clients PRESTOPAP COMPANY LIMITED (ZASH, META, KASHBEAN LOANS) Position: Loan collection officer

Period: February 2021- March 2022

Roles

• Management of debt from defaulters

• Collecting debts from debtors

• Responding to clients mails and calls

• Making follow up on payments of defaulters

• Calling defaulters to clear their loan balances

GROLATECH LIMITED (Lion cash)

Period: January 2020– December 2020

Roles and responsibilities

• Management of debt from defaulters

• Collecting debts from debtors

• Responding to clients mails and calls

• Making follow up on payments of defaulters

• Calling defaulters to clear their loan balances

HOBBIES

• Reading novels

• Travelling

• Listening to music

REFEREES

1. Name: Dixion Omondi

Phone: 078*******

Lion cash

2. Name: Eugene odhiambo

Phone: 070*******

Progas Kenya



Contact this candidate