SARENA ANDERSON

708-***-**** • ad22kf@r.postjobfree.com

PROFESSIONAL SUMMARY

US Navy Veteran, with an Active Military Security Clearance, and aspiring IT Professional in pursuit of an entry-level career in the IT field where I can utilize my previous experience. Skills including, but not limited to: computer networking, analytical thinking, troubleshooting, customer service skills, and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees, and administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise and follow leadership directives at appropriate times.

TECHNICAL SKILLS

HTML5 JavaScript Notepad++ Linux & VMware Routers & Switches PowerShell Operations Maintenance Basic Troubleshooting Customer Service/Support Installation, Service & Repair Wireless/Wired Networking Computer Diagnostics & Repair Exposure to Virtual PC Management and Leadership TCP/IP, DNS & DHCP Systems Active Directory Test Equipment Operation Wi-Fi Router Configuration Printer Setup/Troubleshooting Virus and malware mitigation Cleaning infested computers and implementation of data encryption Intrusion Prevention/Detection System Firewalls Azure

EDUCATION & CERTIFICATIONS

MyComputerCareer Certificate: Information Technology Security Administrator 2022

Robert Morris University Bachelor’s Degree: Health Care Management 2003

PROFESSIONAL EXPERIENCE

Teacher Assistant/Residential Treatment Specialist January 2018 – November 2020

Lawrence Hall Youth Services

Provided classroom supports, including data collection and written reports

Engaged caregivers, parents, and family members by sharing strengths and challenges experienced by program participants

Facilitated positive communication and pro social interactions by engaging students in productive and meaningful conversations

Provided student support by using active and reflective listening skills and affirmations to demonstrate respect and empathy

Knowledge of child and adolescent development and understanding of trauma exposure and traumatic stress signs and symptoms

Worked with program participants, family members, employees, and vendors in a culturally diverse environment to support healing and recovery

Addressed classroom and individual behavioral issues by applying approved intervention strategies that support healing, recovery and resist re-traumatization

Medical Secretary June 2015 – January 2018

Lawrence Hall Youth Services

Served as to protect the Healthcare community by adhering to HIPAA regulations

Maintained patient confidence and protection of operations by keeping information confidential

Reformatted, restructured office documentation to accommodate industry standards of operation

Collaborated with the Medical Department Team to plan, develop and implement client information effectively

Provided historical reference by developing and utilizing filing, and retrieval system, maintaining patient records

Transcribed dictation, prepared medical reports/summaries, patient histories, healthcare notes, correspondence, and projects

Ensured office equipment was operating by following operating instructions; troubleshooting breakdowns, maintaining supplies; performing preventive maintenance, calling for repairs, maintaining quality results by following and enforcing standards

Corporate Receptionist/Operator January 1999 – May 2008

Staffmark

Greeted customers and offered them assistance where possible

Acknowledged customer issues and resolved their problems quickly and efficiently

Evaluated the customers' needs and provided service options to meet their requirements

Effectively communicated with other employees and upper management to ensure complete care of customers

Administrative duties, including: completing and filing paperwork, directing a multi-line phone, and setting appointments

US Navy Navy Engineman 1989-1993

Worked in support of training of USN Seal team students in Coronado California, Naval Amphibious Base

Operated and maintained small boats that made entries in and analyze machinery operating records and reports

Repaired or replaced valves, pumps, heat exchangers, compressors, steam turbines and hydraulic or pneumatic control devices

Operated and maintained desalinization plants (distilling plants) to make fresh water from sea water, and maintain refrigeration plants, air conditioning systems and galley equipment

Aligned piping systems for oil, water, and air for controlling the operation of diesel engines used for ship propulsion and serviced systems and controlling operation of diesel generators used to produce electrical power

Cleaned, adjusted, tested, and performed other preventive maintenance on a ship's auxiliary boilers, main engines, diesel generators and other auxiliary machinery including steering engines, elevators, winches, pumps, and associated valves

ACHIEVEMENTS

2008 Madison Nominee and Biltmore Who's Who Among

2001 Dean's List (RMU) and Sigma Beta Delta

1995 National Dean's List

1994 Who's Who Among America's Junior College Students

1993 Naval Achievement

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