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Customer Service Operations Coordinator

Location:
Ocala, FL
Posted:
January 24, 2024

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Resume:

Carlos Melendez

Address: **** ****** ** ********* ** 18466

Career Objective: To continue to provide efficient and excellent service to the New York City Public Library while advancing my career.

Experience:

Promotion :

Cleaning Operations Coordinator August 2012- Present

Oversee 14 buildings for cleanliness and all other related maintenance issues. Supervise as many as 20 staff members at any given time. Order supplies coordinate special events approve vacations, train new employees so that they are successful in maintaining a clean and safe environment. Provide customer service to all our patrons daily who visit the library.

New York City Public Library

Assistant Library Custodian November 2008-2009

Responsible for the cleaning of the H.T.R Branch

Conducting training seminars which include safety practices and cleaning procedures

Audits for all branches throughout the system to monitor condition of building and custodians consistency

Monitor inventory and assist with ordering supplies

Overseeing custodial department when Assistant Manager is on vacation

Supervise custodial department ensuring interior and exterior of all branches are kept up to N.Y.P.L standards

Relying on experience and using judgment to complete several complicated tasks

Provide additional relief to custodians for discards cleaning or any related duties

Promotion:

Junior Library Custodian April 2006—November 2008

General and detail cleaning of all branches according to facilities needs

All related duties including snow removal landscaping and graffiti removal using power wash machine

Change lights when needed and report burnt out ballast to supervisor

Set up for all events and grand openings

Promotion:

Porter guard-November November 2004—April 2006

Cleaned bathrooms vacuumed carpets daily

Disinfected table tops high and low dusting

Burnished floors and all related duties

Rental Management & Associates

Porter October 1999—November 2004

Removed garbage from building and compactor

Responsible for exterior building maintenance

Stripped and waxed floors using side by side and industrial buffing machines

Ruth Fernandez Family residence

Porter April 1995—October 1999

Responsible for exterior maintenance during all seasons including snow removal and gardening

Stripped and waxed floors

Shampooed carpets and sanded wood floors

Repaired and cleaned apartments in preparation for homeless families

Office cleaning with emphasis on detail cleaning and dusting

Education:

Barclay Career School 1988-1989,

Private Security & Investigations-Course Completed

Castle Hill Learning Center-GED

Course diploma received 1992



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