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Customer Service Crew Chief

Location:
Atlanta, GA
Posted:
January 24, 2024

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Resume:

Nakiah Preston

Atlanta, GA *****

ad22jn@r.postjobfree.com

+1-540-***-****

Willing to relocate: Anywhere

Work Experience

Phlebotomist

ADMA BioCenters - Kennesaw, GA

April 2022 to Present

• Greets and registers donors and patients. Assists with various donor recruitment activities.

• Determines donor suitability.

• Performs phlebotomy for the collection of whole blood units or samples.

• Operates automated instruments to collect red cells and plasma.

• Provides post-donation care and instructions, including treatment of adverse reactions.

• Assures proper storage of blood during collection operations and prepares for transport.

• Performs QC, maintenance, calibration, and validation of section equipment.

• Reports malfunction or deviation to crew chief.

• Monitors and maintains inventory of supplies.

• Reports inventory levels to crew chief.

• Meets established collection goals.

Lash Technician/Beauty Care

Lashfully & Laced LLC - Roanoke, VA

January 2019 to Present

I have my own lash/wig business. I offer plenty of lash services and more! Www.healthfully.com

E-Commerce Associate

Orvis Call Center - Roanoke, VA

March 2018 to Present

Resolve customer complaints via chat/email.

Cancel or upgrade accounts.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers. Answer questions about warranties or terms of sales. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions.

Sell products and services.

Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Phlebotomist

Quest Diagnostics - Roanoke, VA

May 2018 to July 2021

Verifies patient identification and explains sampling procedures to patients. Obtains blood specimens by performing venipuncture and fingers of all age groups, urine drug screen collection, paternity collection, breath/saliva alcohol testing, LCM/cyber tools, test cup, pediatrics blood collections and difficult draws.

(patients in long term facilities etc)

Bartender

Corn beef CO - Roanoke, VA

March 2017 to March 2019

Bartended as a host and bottle girl serving different variety of drinks. Sterile Processing Technician

Carilion Clinic - Roanoke, VA

July 2015 to March 2018

• Collecting used and contaminated equipment, instruments, and supplies for sorting and decontamination.

• Manually cleaning supplies of contaminants, removing waste matter, and operating and maintaining decontamination equipment.

• Preparing and packing decontaminated supplies for sterilization.

• Monitoring and operating sterilization equipment.

• Examining supplies meticulously to ensure they are properly cleaned and sanitized.

• Testing and reporting any issues or problems with the sterilization equipment.

• Sterilizing, preparing, wrapping, and organizing equipment into instrument trays for use during medical procedures.

Caregiver/Personal Assistant

Assisted living - Roanoke, VA

March 2013 to August 2015

Responsibilities

ADL daily activities.

Accomplishments

By taking care someone in need and doing whats best for them by putting that smile on their face. Skills Used

My personal goal was to do absolutely everything possible to ensure they could see some positives in life ahead and to take some small steps of action that would help them on the road to recovery. Cashier/Customer Service

McDonalds - Roanoke, VA

September 2010 to September 2011

My responsibilities was to handle cash, clean, stock item's, and show good customer service skills. Accomplishments I made were being able to helped others as a team, and treating customers with dignity and respect.

Education

High school diploma in Medical

Virginia Western Community College - Roanoke, VA

August 2018 to December 2018

Skills

• Phlebotomy (4 years)

• Yes

• Venipuncture

• EMR Systems

• Vital Signs

• Experience Administering Injections

• Medical Imaging

• Laboratory Experience

• Triage

• Medical Records

• Patient Care

• Medical Scheduling

• Medical Office Experience

• Packaging

• Eyelash Extensions

• Infection Control Training

• Insurance Verification

• Clerical Experience

• HIPAA

• Live Chat

• Microsoft Word

• Quality Assurance

• Phone Etiquette

• Epic

• Care plans

• Makeup Application

• Computer Skills

• Laundry

Certifications and Licenses

CPR Certification

January 2018 to Present

Certified Phlebotomy Technician



Contact this candidate