Gurpreet Kaur

**** ***** **** ***

Elk Grove, CA 95758

916-***-****

ad22jk@r.postjobfree.com

Career Objective -

To enhance my skills and further my career by working hard and giving best in well-established organization

Professional Qualification -

Completed diploma from Frank Fin Air Hostess Academy in Aviation and Hospitality Management 2008

Professional Experience –

Present Working with Franchise Tax Board since July 2022.

Working as a Front Office Lead at Holiday Inn Express, Elk Grove from November 2020 till June 2022.

Worked as a Night Auditor at The Westin, Sacramento from May 2017 to April 2020. ( Due to Covid-19 property is closed.

Worked as Asst. Front Office Manager at HK Clarks Inn, Amritsar (Jan 2014 - Jan 2015)

Worked as Front Office Executive at Radisson Blu Plaza, New Delhi, Mahipalpur (Oct2010 – Dec 2013)

Worked as Front office Assistant at The Leela Kempinski, Gurgaon (Oct 2008 - Oct2010)

Customer Service -

Being attentive to Guests

Accurately and promptly fulfilled guests’ requests

Anticipated guests’ needs

Maintained a high level of knowledge which affects the Guest experience

Took appropriate action to resolve guest complaints

Specialties -

MIGD’s specialist (Modify In-house Guest Details), Training for all team about new implementation and analyzing on new processes for Front Office Operations

Core Responsibilities -

Managed the entire front office department operations for my shift.

Supervised all check- Ins and check-outs for the shift

Studied the arrival and departure pattern for the day and made sure all arrangements were done for the same in regards to room blocking, pick up and drop arrangements if any

Organized all pre-arrival guest requests in regards for their stay

Attended to all guest complaints and issues in my shift and immediately resolved the same appropriately to meet guest satisfaction.

Took proper logbook handover and followed up on the same. Also gave proper handovers to the incoming Duty Manager.

Made sure proper accurate night audit procedures were carried out. Also lay emphasis on all room rates posted, Accounted and made sure all monetary transactions were in compliance.

Made and organized all necessary reports for the Top Management as required.

Supervised the operations of the various sub departments including, telephones, business center, main porch and valets, concierge, reception and cashiers.

Maintained guest profiles and organized stays accordingly.

Maintained room inventory.

Conducted Daily Briefings for team members before the start of the shift and informed them about the shift movements.

Regularly communicated with staff to maintain good relations and reviews.

Planed for future staffing needs

Approved leave requests after considering peaks and troughs in the business Achievements & Extra Curricular Activities:-

Highest guest recognition for the continuous months of Sept 2009, Oct 2009 and Aug 2010 at The Leela Kempinski Gurgaon

Awarded with The Employee of the Month Award in The Leela Kempinski, Gurgaon

Awarded with Certificate of Appreciation for contributing towards the opening of The Leela Kempinski Gurgaon as Pre-Opening team member

Reference –

Available on request

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