Kari Kent

**** ****** ***** *****

Kalamazoo, MI 49009

269-***-****

ad22ic@r.postjobfree.com

PROFESSIONAL STATEMENT:

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the company’s success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses,

WORK EXPERIENCE:

2020- 2021 Mark’s Handy Man’s Services Kalamazoo, MI

Customer Service Representative.

●Made outbound calls to obtain account information.

●Strengthened traceability by developing organization systems for client contracts, records, reports, and agendas.

●Point of contact for any issues or questions while providing high energy, friendly and professional service to clients.

2019- 2020 Kimco Staffing Kalamazoo, MI

Janitorial Staff Member

●Vacuumed floors and dusted furniture to maintain organized, professional appearance.

●Wiped down various surfaces with approved cleaning products to prevent the growth of bacteria and viruses.

●Wet and spot mopped to clean floors and other surfaces in public corridors.

●Moved equipment and furniture to thoroughly clean spaces.

2016- 2017 H.E Butt Grocery Company Leander, TX

●Assisted with training new cashiers and customer service team members to increase speed of onboarding.

●Made change on cash register, handling payments by cash, credit, debit, and personal checks.

●Trained new team members in cash register operation, stock procedures and customer service.

●Met high productivity standards in processing payments for customers.

●Scanned, priced and bagged customer groceries quickly to keep lines moving.

●Helped with purchases, locating items, and signing customers up for the rewards program.

●Authorized discounts and specials actions to resolve customer disputes and maintain satisfaction.

●Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.

●Inventoried stock and places new orders to keep supplies in stock.

EDUCATION:

Kalamazoo, MI Kalamazoo High School Diploma- 2005

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate