RESUME

Personal Profile

Name : SAVITA BAGGA

Language : English, Hindi, Punjabi

phone: 714-***-****

E-mail Address : ad22ia@r.postjobfree.com

Educational Qualification

●Completed Medical Assistant from NOCCCD College of Anaheim California(2014) Certified.

●2 Year Masters Degree in Information Technology From A Pee Jay College of Fine Arts(India) .

● 3 Year Degree in Bachelor of Computer Application from S.D.College(India)

Objective

I am seeking a position with a company to use hard work ethic, desire to excel, and passion for product.

Experience

Promoted for the customer service position to handle the direct communication and solution (Sep 2022 to August 2023).

Promoted as a supervisor position for the project AVATA.

Worked at DJI as Lead of the Battery Dept. (April 2022 - July 2022).

5 year experience working as a

Assembler II “Medtronic” May 2017 – August 2021.

Reading and math proficiency

Works well in a team environment

Demonstrates willingness and ability to resolve issue conflicts with co-workers and the ability to reach successful conclusions

Treats co-workers with respect

Understand assembly procedures

Use of various assembly tools.

Dec 2015 to March 2016 worked for dr. brian as a front office assistant.

July 2015 To October worked for Dr.chopra(pediatric and family practice) at garden grove,as the back office plus front office duties as a medical assistant.

2008 TO 2010 Lecturership in the Certified College for 2 years(India).

Responsibilities

• Knowledge of LMS/CRM system to search case related information and answer customer questions;

• Responsible for providing customer service, updating customers about the repair process and answer any questions they may have;

• Provide excellent customer service experience;

• Record the communication with customer, ensure accurate information internally and identify any areas for improvement for customer satisfaction;

• Be able to provide customer service independently and present the optimal service solution to customers;

• Explains in layman's terms how to resolve technical issues.

• Remains calm and professional even when dealing with angry or abusive callers.

• Is comfortable being on the phone for several hours per shift.

• Is proficient in learning new software and internet searches.

• Works well in a team environment.

• Perform other job-related duties as assigned\

Knowledge and Skills

• Ability to type 30 words or more per minute.

• Fluent in 4 languages preferred(English, Hindi, Punjabi, Sanskrit).

• Supervisor/customer service skills.

• Excellent communication skills

• Able to use Internet Software; Word Processing Software (Word); Google Docs Software; and ZenDesk Software.

• Proficient in Microsoft office suite;

Area Of Interest

● Front office

● Back office

● Operating system

● Software Engineering

● Computers Networks

● Pc Computing

● Numerical methods

● computer architecture

Abilities

●Analytical skills.

●Problem-solving skills.

●Well organizational skills.

●Decision-making and good judgment.

●Numerical skills.

●Interpersonal skills.

●Good verbal and written communication skills.

●Multi- lingual skills- Hindi, Punjabi, English.

●Quick-learner and adaptable to a dynamic environment.

Contact this candidate