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WILLIAM ROJAS

ad22i0@r.postjobfree.com 517-***-**** Hialeah, FL 33012

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive aĴitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated, responsible, with the intention of continuing to learn from experiences in addition to humbly contributing my knowledge acquired during my career in the field of sales, ability to adapt to new challenges and policies in favor of my professional and company growth.

Customer follow-up

Cross-selling and upselling

Insurance sales strategy

Email marketing

Client retention

Lead development

Client account management

Data management

Work ethic

Flexible

Organization

Teambuilding

Team management

Problem resolution

People skills

Policy adjustment knowledge

Various Companies Hialeah, FL

Insurance Agent

10/2018 - 03/2021

Engaged customers and provided high level of service by carefully explaining details about documents.

Analyzed customer needs and provided best options, upselling products and services.

Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.

Coordinated appointments and consultations with clients to identify individual needs and gain beĴer understanding of overall financial situations.

Generated new leads and identified potential clients by using successful direct marketing strategies.

Exceeded team goals by partnering with staff to share and implement best practices.

Myviaje.net Venezuela

Owner

03/2014 - 08/2017

Promoted business on social media platforms to maximize brand identity and generate revenue.

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

Developed business and marketing plans and prepared monthly financial reports.

Summary

Skills

Experience

Led startup and opening of business and provided business development, creation of operational procedures and workflow planning. Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Assessed, optimized and elevated operations to target current and expected demands.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Assembled and managed teams for development, construction, sales and marketing initiatives.

Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals. Promoted store offerings through newspaper advertisements, catalogs and brochures to aĴract new customers.

Pernod Ricard Venezuela

Key Account Executive

11/2009 - 07/2012

Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.

Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.

Provided information about new and existing promotions to retailers. Maintained positive working relationships with retailers and representatives.

Communicated with retailers to provide information on promotions and sales.

Liaised between clients and management to provide client feedback and resolve inquiries.

Increased product sales through targeted marketing campaigns. Maximized retailer sales of products through experience marketing, providing exceptional customer service.

Delivered feedback from retailers to management to share suggestions, ideas and questions.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Listened to customer needs to identify and recommend best products and services.

Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.

Drove sales of company products and services by meeting with customers using strategic and organized approach.

Produced sales documents, finalized deals and filed records. Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits. Recruited, hired and trained new hires to optimize profitability. Ford H Motors Venezuela

Sales Consultant

Listened to customers to understand needs and refer to optimal services. Demonstrated products in effort to show potential buyers benefits and 08/2006 - 08/2009 advantages and encourage purchases. Maintained productive relationships with existing customers through exceptional follow-up after sales.

Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

Prepared and processed contracts and order forms for new and existing customers.

Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.

Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service. Developed professional sales presentations to creatively communicate product quality and market comparisons.

Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives. Demonstrated products at customer locations, answering questions and redirecting objections to close deals.

Priced out products for customers and drew up sales paperwork. Identified, coordinated and participated in client relationship-building activities and meetings.

Coca-Cola Venezuela

Presales Consultant

07/2001 - 11/2005

Analyzed project specifications and available resources to develop effective and efficient product solutions.

Presented demo products at trade shows and marketing events, highlighting key selling points and functionality. Designed supply chain solutions to meet client requirements within inventory, supply and demand models.

Provided training and product support for other members of sales team. Negotiated tender and contract terms to meet both client and company needs.

Documented account activities and generated sales reports. Planned various product configurations to meet diverse customer needs. Developed sales plans to introduce new products to market. Prepared sales engineering reports by collecting, analyzing, and summarizing sales information and application trends. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals. Nestle Venezuela

Sales Representative

11/1998 - 04/2000

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Monitored customer order process and addressed customer issues. Fostered relationships with customers to expand customer base and retain business.

Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Demonstrated product features to align with customer needs. Created and implemented store displays, promoting sales and growth. Reorganized routes and schedules in territory to maximize efficiency. Maximized efficiency and time management by effectively planning and organizing client routes within territory.

Prepared and processed contracts and order forms for new and existing customers.

Performed comprehensive market research to expand sales. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Developed key customer relationships to increase sales. Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.

Created successful strategies to develop and expand customer sales. Drove substantial sales through suggestive selling and by promoting add-on purchases.

Instituto Universitario Técnico Isaac Newton Venezuela Associate of Applied Science in Computer And Information Sciences 04/1997

Torres Vina Venezuela

High School Diploma

07/1990

Naraven Venezuela

Marketing Management Top Management Professional S 06/1995

Education and Training

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