Sales/Sales Management, Customer Service, Operations, Merchandising, C

Richard A. Bendig

*** ******** **.

Quincy, Fl **351

Phone 214-***-****

*******@*****.***

Career Objective

To secure a Leadership position in a stable company where I can have an immediate and long-term impact on the growth of my team and business results.

Qualifications Summary

Leadership: I am a results-driven executive with a track record for increasing revenue and profits through building strong customer friendly teams focused on improving the Customer Experience while building a culture of productivity and accountability. I am an efficient professional possessing 25 years of extensive experience building, maintaining, and cultivating business and vendor relationships. I have a track record of increasing sales volume and profit margins, inventory control, and supporting mutually beneficial solutions to clients and vendors. Expertly managed extensive customer-focused programs, and turned around multi-million dollar sales operations while improving customer loyalty. I am an Award-winning leader who possesses exceptional communication, organizational, and problem-solving abilities while creating a culture desirable for customers and team members.

Human Resources: Superior ability to build and develop teams. Responsible for recruiting,

Interviewing, and hiring, as well as conducting a variety of on-going training for Regional, District and Store Managers

Throughout the country as well as training those brought into Corporate.

Specialties: My specialties include a highly successful track record of turning around under performing businesses. I am a team leader with a track record of developing a culture in which people are productive, accountable and enjoy their jobs.

Career Experience

Signet Jewelers

Store Manager

2016 – 2019

Managed Store of $4000 w/10 Sales People

Responsible for Recruiting, Hiring and Training New Management and Store Associates

Develop Culture of Productivity and Accountability for all Team Members, Focused on Customer Service and Interaction

Results were Fantastic - Increased Sales by 10 even with closing of JCP in Mall

Increased Profits thru Payroll & inventory Control

HomeGoods/TJX Company

Store Manager June 2015 – 2016

Opened New Store in Warner Robins

Responsible for Recruiting, Hiring and Training New Management and Store Associates

Develop Culture of Productivity and Accountability for all Team Members, Focused on Customer Service and Interaction

Results were Fantastic Sales we 50% over Budget

RadioShack

District Manager 2011-2015

Responsible for:

Driving top-line revenue growth through incremental Region, District and Store traffic, conversion and customer loyalty

Complete Profit & Loss responsibility of 20 stores

Developing and executing the retail business strategy across brands, merchandise assortment, service categories, pricing and marketing.

Recruiting, hiring, training and mentoring best-in-class district and field management teams.

Partner with the Senior Leadership Team to identify operational, growth, merchandising, real estate, marketing and Human Resources opportunities.

Driving operational improvements through business process execution and balanced scorecard methods.

Creating and achieving an Annual Operating Plan to achieve profit, sales, and productivity while establishing action plans when goals are not met.

Driving results through the guidance and leadership to the Store Managers to achieve or exceed operational plans.

Managing the day-to-day workflow of Retail operations and District’s P&L, who utilizes succession planning to prepare for growth by developing knowledge and the skills of direct reports.

Supervising Managers through store visits, verbal communication, positive reinforcement and written evaluations.

Caregiver Aug 2009 to Sept 2011

Dayton, Ohio

Family / Personal Leave from Lowe’s to care for Mother

Leave resulted in resignation from Lowe’s on excellent terms

Lowe's Home Improvement 2007 to Aug 2009

Frisco and Lewisville TX

Store Operations Manager/GMIT

$30 million annual sales, 114,000 sq ft, 150 staff

#1 sales growth in District @ +12% versus district and company even

33% shrink reduction from 1.3% to 0.87% adding $130,000 to Profit

2 Department Managers promoted to Zone Managers

Tuesday Morning 2002 to 2007

Dallas TX

Corporate Zone Manager/Corporate Regional Manager

Developed and conducted numerous company training programs (i.e. Truck Processing, Inventory)

#1 Region in Sales Growth for 2004, 2005 and 2006

#1 Region in Shrink & Shrink Reduction in company 2004, 2005 and 2006

#1 Region in Management turnover – this was a reduction of 75%

Education / Skills

Degree Criminal Justice Sinclair Community College Dayton OH

Graduated from Dale Carnegie's Human Relations and Effective Public Speaking

Attended several sales seminars including Tom Hopkins, Brian Tracy, and Nidd Quean on Time

Management, Hiring and Recruiting, Personnel Management, and Diversity

Windows, Microsoft Office, Excel and PowerPoint proficient.

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