TERESA KENNISON

**** ******* **** **** * Bethlehem, Pennsylvania 18017 ad22hk@r.postjobfree.com

908-***-****

Objective:

High caliber, very personable, customer service, and hospitality leader seeks position in a fast paced team focused on exceeding customer/guest expectations, reaching business

objectives, and driving overall organizational growth.

Skill Set:

•Vast knowledge of retail / hospitality, and managerial positions

•Works to ensure flawless execution in areas of my responsibility.

•Effective time management skills.

•Excellent computer skills.

•Motivated team leader with outstanding problem resolution skills.

•Excellent interpersonal and communications skills

•Extensive customer service background

•Effective and knowledgeable liaison for cross functional teams

Professional Experience: 10/23 – Present

Front Desk Hotel Agent Marriot TownePlace Suites

Friendly and courteously

greets, and checks in and out guests.

Creates new reservations and revises existing reservations as needed

Quickly resolves any problems arising regarding guest concerns, billing, etc.

Responsible for collecting and reconciling cash payments for Hotel Market.

Provides information regarding local events, restaurants, shopping, etc

Professional Experience: 2015 - 2023

Assistant Manager Dollar Tree

•As the fourth most profitable Dollar Tree in Pennsylvania my role is crucial

•Greets and engages customers to ensure they have a pleasant shopping experience.

•Uses extensive leadership skills to create a positive environment and teamwork among staff

•Responsible for problem resolution, reconciling monies, deposits, banking, managing inventory, managing budgets, checking in suppliers and vendors, etc

•Trains staff

•Lead cashier during rush periods

•Clearly communicates details of promotional programs, resulting in repeat customers.

Outreach Program Volunteer Counselor: 2009 - Present/Ongoing

Trinity Episcopal Church

East Market Street

Bethlehem, Pennsylvania 18020

•Volunteer counselor/mentor for women in crisis.

•As Treasurer, managed donations for this program.

Professional Experience: 1984 - 2009

MARS® Chocolate Incorporated, Headquarters

800 High Street

Hackettstown New Jersey 07840

Administrative Specialist

•General office duties including typing, data entry, filing, copying, faxing.

•Managed inventory and expense budget for department.

•Procured office supplies and equipment as needed, while staying within budget.

•Regularly typed entries into, and also maintained inventory database.

•Typing departmental correspondence including E-Mail, and distribution of such.

•Answered telephones and clearly communicated information, and/or directed calls to proper company associate.

•Communicated upcoming company / community events. Coordinated, participated in and led these events.

Sales Support Specialist

•Developed inventory best practices which increased annual profitability by up to 5%. • Receipt, collection, data entry, of National Account orders, and ensured complete, accurate, and timely processing.

•Processed orders, and communicated status to managers/customers/accounts.

•Provided order support and excellent customer service to accounts.

•Acted as liaison between sales representatives, customers, logistics and distribution, and other internal and external clients, to ensure deliveries were on time and without issues.

•Tracked and reported order status from entry to delivery.

•Resolved problems and communicated solutions in a timely manner

•Received quotes, typed purchase orders, and/or change orders for procurement of goods and services.

Retail Sales Representative

•Consistently met or exceeded quarterly ROI objectives by up to 3%.

•Responsible for selling product and promotional programs to 40 accounts.

•Established rapport with store managers to effectively increase profitability for the account, and for MARS®Chocolate, Incorporated.

Education

•Attended Centenary University, Business / Marketing

References Available Upon Request

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