Post Job Free

Resume

Sign in

Business Development Customer Service

Location:
Smyrna, GA
Posted:
January 24, 2024

Contact this candidate

Resume:

**** ***** **** **

Atlanta, GA *****

404-***-****

www.linkedin.com/in/mikalabdul-saboor/

ad22hf@r.postjobfree.com

MIKAL ABDUL-SABOOR

SKILLS & INTERESTS Relationship Building – Risk Management – Process Management – Customer Service and Retention – Project Management – New Business Development – Process Improvement – Lean Six Sigma Certified (Yellow Belt)

– Strategic Planning and Analysis

EXPERIENCE

REALHIRE LLC - ATLANTA, GA

FOUNDER, APRIL 2023 - PRESENT

I founded a staffing and consulting company that aims to connect skilled professionals with the right job opportunities while providing exceptional value to businesses seeking top talent. Our commitment is to deliver personalized, efficient, and reliable staffing solutions that drive success for both candidates and clients.

• Over $90k in revenue across 4 clients in the industries of banking, law, and construction.

THE INTERSECT GROUP - ATLANTA, GA

IT SALES MANAGER, JUNE 2022 – APRIL 2023

Responsible for managing and developing the IT Sales team. Focus areas included Software Development, Infrastructure, Digital Transformation, and Data Analytics & Insights. Aligned territories and sales teams, developing a vertical market strategy and individual business plans for each account manager. In charge of office profitability and bottom-line revenue through day-to-day management, leadership, and continued client interactions. ACHIEVEMENTS HIGHLIGHTS

Team Growth & Development Grew team of 3 AMs from $16k in weekly spread revenue to $48k in weekly revenue in six months from June 2022 to EOY 2022. Promoted 2 recruiters to AMs over the course of four months. Hired two outside AMs and grew from $0k weekly spread to $12k weekly spread in four months from December 2022 to April 2023. Training Developed a Sales Readiness Program to promote recruiters in account management. The program consisted of 8 weeks of hands-on sales training in which prospective AMs conducted daily client research, cold calls, client meetings, and requisition intakes.

Competitiveness Achieved highest sales spread weekly growth for Q3 and Q4 of 2022 out of 11 sales managers across the company (185% of quota). TEKSYSTEMS – ATLANTA, GA

ACCOUNT MANAGER, MARCH 2021 – JUNE 2022

Serving as a trusted advisor in the Communications vertical, providing IT services and staffing solutions to clients in the key areas of enterprise application development and data migrations. Created territory mapping plan in the Greater Atlanta area to target key decision makers from a VP level down to management level. Prospect for new business and present product offerings to executive level clients to drive sales and revenue according to the goals and needs of the TEK Atlanta office. Aggressively hunted and followed up on leads by making 100+ calls weekly to grow pipeline. Took on leadership role to develop two recruiters and get them promoted to Account Managers. Created a business development plan that was adapted by under two-year Account Managers in the office.

• Won Rookie AM of the Year Award (2021) for Atlanta office out of 8 first year account managers.

• Grew territory from $0 to nearly $2.8 million in annual revenue.

• Sold first Global Services deal in the territory in over 5 years.

• Grew the Communications vertical by nearly 30% (five account managers in the vertical).

TECHNICAL RECRUITER, NOVEMBER 2020 – MARCH 2021

Responsible for initiating the hiring process for available positions in the DA&I space. Primarily focused on recruiting data analysts, data scientists, and data engineers. This may include Internet sourcing, initial phone screens, and presenting qualified candidates to the IT Delivery Specialist for the remaining steps of the interview process. Creatively leverage social media to network and build connections within the community of IT Professionals. Post available positions on the Internet and conduct searches to increase available candidate pool. Solicit referrals and follow up with potential talent. Evaluate all resumes received and select only candidates that are appropriate to enter the interview process. Schedule candidates for interviews with the IT Delivery Specialist. As the first point of contact for potential candidates, must always interact with a high level of professionalism and customer service. Maintain all documentation using proprietary Applicant Tracking System to track information.

GENERAL MOTORS

DISTRICT SALES MANAGER, PORTLAND ME (JAN 2020 – OCT2020) Served as a primary liaison and trusted advisor between General Motors and 14 standalone, dual, and multi-line Chevrolet retail automotive dealers to drive profitability and increase market share. Creating processes that enhance the customer experience and lead to higher levels of customer retention, loyalty, and satisfaction. Analyze dealer sales, local market (sales, registration data, dealer effectiveness, lost sales), and competition to identify specific brand opportunities. Develop Excel and Tableau reports to analyze the market and develop strategic plans to grow market share for dealers. Lead dealers in

"Go-To-Market" plans on monthly digital advertising, vehicle ordering, and incentive programs.

• Ranked 4th out of 184 District Sales Managers in CYTD district sales to objective for 2020 at 120%.

• Achieved over 133% consensus coverage (selling inventory from factory to dealership).

DISTRICT SALES MANAGER, PITTSBURGH PA (MAY 2018 – DEC 2019) Consulted 17 dealers on digital marketing advertising campaigns to increase website and showroom traffic. Designed Facebook Ad campaigns, Google optimization posts, and YouTube advertisements. Assisted in product launches to ensure streamlined marketing and advertising between the dealers and GM. Created processes to improve business and inventory management, including allocation of product, vehicle ordering, and inventory balancing. Created dealer contests and motivational initiatives to increase focus on business objectives and Chevrolet brand. Aftersales:

• Meet/exceed parts sales objectives through business building in the dealer service lane.

• Conduct micro training with service consultants and service managers on MPVI process.

• Support dealer in parts inventory management (RIM, obsolescence, returns).

DISTRICT MANAGER IN TRAINING, DANCBURY CT (SEPTEMBER 2017 – MAY 2018) Immersive six-month training program focusing on all aspects of the sales, service, and marketing departments.

FORTITUDE SYSTEMS

JR. ACCOUNT EXECUTIVE, FALLS CHURCH VA (SEP 2016 – AUG 2017) Delivered technology service solutions to clients. Performed market and budget analysis, leads generation, and contract negotiations. Developed creative strategic solutions in response to client scenarios and needs while effectively delivering on all deadlines by re-qualifying requisitions based upon market changes, income demands, and technological skillsets of the IT professionals in the market. Managed, coached, and trained internal employee team of 5-7 people by teaching them how to use the FileMaker Pro database, conduct cold calls, gather beneficial leads, and adjust business solution strategies to grow their weekly sales and maximize their production.

• Achieved on average 125% of weekly sales quota during 7 months after being promoted to Jr. Account Executive. These sales accounted for approximately $140,000 in total profit for the company by producing over $5k in weekly revenue in client sales and placement.

• Ranked first among my peers 5 out of 7 months on daily call (80+), profile (12+), and lead (12+) quotas.

NFL

FREE AGENT, DECEMBER 2015 TO SEPTEMBER 2016

Worked out in private workouts as a running back for the Chiefs, Colts, and Falcons. Received contract offers from the Canadian Football League, German Football League, and Italian Football League.

NFL PLAY 60/TIM LESTER FOUNDATION

DIRECTOR OF SUMMER CAMPS/COACH, MILTON GA (JUNE 2014 – SEP 2016) Planned four camps for student athletes ages 6 – 13. Led a group of 10 counselors and taught them all the drills and techniques to be passed onto the kids. Constructed a budget, schedule, games, and drills for the camp. Ran individual training sessions for quarterbacks and running backs on the fundamentals of footwork and position techniques. Created nutrition plans, stretching/cardio plans, and playbooks that were distributed to the individual student-athletes. EDUCATION COLLEGE OF WILLIAM & MARY

Master of Business Administration - Entrepreneurship, 2018 Bachelor of Arts – Interdisciplinary Studies, 2015 Varsity Football – Team Captain, Honorable Mention All-American

(2014)



Contact this candidate