Heather Allard

Suffern, NY

ad22gu@r.postjobfree.com

+1-973-***-****

Work Experience

Regional Manager

JAG Physical Therapy - Montvale, NJ

October 2020 to Present

• Responsible for all aspects of Administration, Operations, Front Desk and People Management for multiple Physical Therapy clinics in Bergen County NJ.

• Responsible for hands on Patient Care Coordination from new patient intake, insurance verification, authorization and precertifications, and scheduling.

• Expert level experience coordinating and managing and communicating patient benefits and authorization requirements for Commercial Health Insurance, Medicare, Medicare Advantage, Medicaid, Workers Compensation, PIP, Auto Claims, School insurance claim submissions.

• Provides a concierge type experience for patients by proactively managing their insurance benefits and ensuring they both understand their benefit, and can focus on healing.

• Manages, mentored and trained a staff of 10+ employees across 5 clinics, and coordinated closely with Clinical Staff and Clinical Management to ensure patient satisfaction and quality of care are a priority.

• Manages staffing hours, payroll submission (ADP) and budget tracking.

• Daily EMR use (WebPT) for scheduling, patient care management, tracking authorizations, prescription status, benefits management, analytics, billing, claims auditing and denial management.

• Facilities management (clinic building, maintenance and communications) and day to day oversight of clinic budgeting, staffing, allocation, and Point of Sale reconciliation.

• Active and daily claim auditing to prevent denials, in advance of submissions through billing partner.

• Maintains KPIs and regular auditing of clinic visits, initial evaluation targets, cancel rates, retention and staff allocation.

• Experienced recruiter with hiring capability and interview acumen.

• Tech savvy - Oversees day to day IT troubleshooting and other clinic operation tools, phone system, and clinic facility needs. Microsoft 365 and Office expert with all tools, including but not limited to Word, Excel, PowerPoint, Sharepoint, and Microsoft Teams.

• Closely works with Outreach Reps, Occupational Management (Workers Compensation), Marketing and other critical departments to both maintain and create opportunities to collaborate with Doctors and other referral sources.

• Capable trainer for Medical Front Desk staff and systems use.

• Excellent phone and in person communication skills.

• Adept at prioritization and able to diffuse issues before problems occur. Recruiting Manager

Bon Consulting - Morristown, NJ

November 2008 to October 2020

• Managed recruiting staff in a busy Healthcare IT consulting firm.

• Heavy phone responsibilities, documentation and candidate profile maintenance through various database tracking systems.

• Full Life Cycle recruiting from sourcing professionals in the IT industry, aligning candidates to job roles and securing placement both long term and contract based.

• Relationship building and maintaining referral sources and client base through active communication and outreach.

• Microsoft Technology expert, full Microsoft 365 capability for Office responsibilities, includes Word, Excel, PowerPoint, Sharepoint and Teams.

Education

Bachelor's degree in English Literature and Writing Princeton University - Princeton, NJ

September 1992 to June 1996

Skills

• Front desk

• Multi-line phone systems

• Phone etiquette

• Staff training

• EMR systems

• Microsoft Word

• Microsoft Excel

• Microsoft Office

• Microsoft 365

• Healthcare management

• Physical therapy

• Patient Access

• Patient service

• Insurance verification

• HIPAA

• Insurance Precertification and Authorization

• Medical office management

• Medical office experience

• Care Coordination

• WebPT

• Facilities Management

• Analytics

• Recruiting

• Management

• Auditing

• Budgeting

• Workers' Compensation

• Project Management

• Denial Management

• Medical Claims Management

• Mentoring

• Office experience

• Customer service

• Paychex

• Training & development

• Workers' compensation law

• SharePoint

• Interviewing

• Payroll

• POS

• Marketing

• Financial auditing

• HR sourcing

• Medical Terminology

• Medical Scheduling

• Organizational skills

• Medicare

• Medical administrative support

• Medical terminology

• Office management

• Communication skills

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