Customer Service Representative
Resume:
DEBRA E. SALAMONE
**** ***** ******, ****** ****, Florida 34606
C: 912-***-****
Email: *****************@*****.***
SUMMARY
Customer Service Representative who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. I am organized and detail-oriented . Experience in cash handling and customer service. I understand general accounting and finance concepts. I have experience with social services forms and computer applications.
HIGHLIGHTS
Microsoft Office proficiency Results-oriented
Excel spreadsheets Self-directed
Meticulous attention to detail Time management
Professional and mature Problem solver
Business writing Resourceful
Dedicated team player Energetic
Strong interpersonal skills Flexible
Self-starter Team player
Exceptional customer service Friendly
Strong work ethic Understands grammar
E-Mail Google
Powerpoint Office Microsoft Word
EXPERIENCE
11/2019-07/2022
Liberty Dental plan received in coming calls from members and dental providers. Changed and located dental locations upon request of members. Explained benefits to members for Medicare and Medicaid.Transferred calls to appropriate departments for claims, referral services. Made callback calls to members upon request. Sent out ID cards to members and any documents that were allowed by contract. Updated addresses on a temporary basis advising member needed to contact group. Took requests for provider relations when provider needed to be updated and contacted to join network.
02/25/2019 -04/2019 Kepro-Allmed Services
Handled in-coming calls for Medicare patients, Handled complaints pertaining to hospital stays, assisted living facilities. Advising of rights of Appeal.
08/2018-11/2018 Syniverse Technology- Kelly Services-Mailroom Clerk
Handled Mail, Delivered mail, Weighed mail, organized mail room, tracked and set up international delivery of out-going mail
3/12/2018 – 06/15/2018 Healthnet Federal Services-A&A representative- Kelly Services
Made medical appointments for Veterans through Healthnet services in a timely manner for the veterans to be medically seen and taken care of for illnesses or more serious medical reasons. Called providers to schedule appointments, called the veterans to give details of their appointments and corresponded with the Veterans Administration if documentation was needed or due to scheduling being unable to set within the guideline set forth by the VA sent the consult and authorization back.
01/20/2017- 03/01/2018 Cognizant Technologies Solutions- Senior Process Executive-
Handles patient calls regarding finding a physician in network, checking on payments regarding their health insurance, explaining customer’s benefits on the policy chosen. Acting as liaison between medical and customer.
01/17/2016 -12/30/2016 –PHARMACY TECH/CUSTOMER SERVICE/DATA ENTRY- WELLCARE-VACO STAFFING
Make outbound calls to patients regarding the prior authorization decision on non formulary medication. Answer questions pertaining to the decision and explain procedure. Offer alternatives for medication assistance. Contact pharmacies to get missing patients phone numbers to make contact. Notate accounts, contact physicians per New York Medicare requirements. Entered information for determination for a case worker.
10/2015 to 11/2015 –Data Entry/Scanner- Allmed Staffing/Parallon-Inverness Surgical Associates—Inverness, Fl
Temporary position through Allmed Staffing migrating patient files from Cerner to ECW inserting the correct information into the appropriate files for the Dr. and nurse’s. Decipher the medical terminology to be able to place the medical tests of the patient into lab or radiology portion. Checking the schedule daily to make sure all the days patients are in the system. Scanned paper files into the ECW and migrated them to the appropriate file.
08/2015 to 09/2015- Spherion-Hernando County Office of Elections-Brooksville, Fl
Greeted voters, answered phone, checked voter registration against information already entered into the computer, Gathered mail, bundled mail, opened mail. Send absentee mail out to voters not in the area. Counted ballots on the local election.
04/2015 to 05/2015 Data Entry –Manpower- Florida Pharmacy Solutions-Zephyr Hills, Fl
Entered numerical data into the computer for mock billing purposes to analyze what medications would pay. Entered new medications into the system to insurance company data base for billing purposes.
02/2015 to 03/2015 Data Entry –Manpower-Helix Management – Dade City, Fl
Entered data on pharmacy compound medications into the insurance company web sites for billing. Made contact with certain insurance companies for payment on medications by overriding the coding in order for compound to pay.
12/2014 to 02/2015 - Receptionist – Manpower Employment -SW Florida Water Management District Front Office– -Brooksville, Fl
Temporary position through manpower. Handles in-coming calls and directs calls to appropriate departments, logs in visitors and guests and contact the appointed designee. Opens and closes the office, turns on night answering machine, logs badges for employees that forgot or lost theirs.
11/2013 to 08/2014 Roadside Customer Service Agent – Manpower Employment/Allstate Clearwater / St. Petersburg, FL
Temporary position through Manpower. Handle in-coming calls from customers in regards to roadside assistance with GM vehicles and Cadillac. Dispense towing to disabled vehicles, set up tire changes, fuel deliveries and jump starts. Interact with providers and Cadillac technicians in regards to roadside service.
2/2013 to 06/2013 Customer Service Agent – Aerotek Employment/ Southwest & Airtran Airlines - Tampa, F
Temporary position through Aerotek. Announced flight status, updates and information about gate changes. Checked baggage and collected baggage fees, escorted passengers in wheelchairs from the terminal to the aircraft, tagged checked baggage with appropriate destination with a 100% accuracy rat e. Responded politely to passenger complaints; regarding ticketing and baggage handling.
10/2009 to 10/2011 Cashier - Lowe’s - Bryan, TX
Executed cash transactions quickly and accurately. Greeted customers. Checked out customers and bagged items quickly. Suggested additional items and offered samples of weekly promotional items to increase store sales. Conducted price checks for cashiers and service clerks.
10/2008 to 02/2011 Customer Service / Patient Care Advocate - Express Scripts - St. Mary’s, GA
Communicated directly with doctors' offices and pharmacies via telephone, fax and email. Provided friendly customer service at prescription order to delivery of medications. Efficiently answered multi-line phone and processed high volume of order requests from customers. Worked closely with pharmacists and used medication input software.
06/2006 to 05/2008 Clerk - Peninsula Work Release - Port Orchard, WA
Safely transported inmates to and from work sites. Conducted internal security checks. Continually monitored dormitories for inappropriate activity. Signed in all visitors and completed appropriate visitation log forms. Received property from incoming inmates, provided receipts and inspected items for contraband, informed inmates and visitors of rules, safety and security procedures and responsibilities.
EDUCATION
2011 Associate of Science - Criminal Justice
Colorado Technical University - Pueblo, CO
Business References
Kelly Cohn - Staffing Specialist
Manpower - Gainesville, FL
Myra Hitchins - Manager Ground Operations
Southwest Airlines - Tampa, FL
Jeff Rivers - Human Resources
Lowe’s - Kingsland, GA
Personal References
Melody Scheel - Co-worker – Friend Jacksonville, FL 904-***-****
Dawn Garr - Co-worker Dallas, TX 214-***-****
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