Customer Service Representative
Resume:
MICHELLE WALKER
Dothan, AL *****
ad22gl@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Coverage Review Representative
BroadPath Healthcare Solutions (WFH) - Remote
December 2023 to December 2023
Take inbound calls from patients, doctors, patients family who wants to know about their medication being filled, if it can be filled and filing it through insurance Customer Service Representative
Work Force - Dothan, AL
April 2023 to September 2023
A temporary service. I was assigned to a moving company that dealt with all the paper work for the moving company.
PCT (Patient Care Technician)
Tampa General Hospital - Tampa, FL
January 2023 to April 2023
Worked hands on with the nurses. Attended to the patient as far bathing them talking vital signs. Call Center Customer Service Representative
MRS BPO - Dothan, AL
July 2022 to December 2022
Answered inbound calls from customers who either wanted life insurance, upgrade their policies, or just wanted to cancel it.
Customer Service Representative
Comcast
January 2022 to May 2022
Took inbound calls from customers who wanted new services or just wanted to upgrade their services. Also serviced customers by providing product and service information and as well as service problems. Transferred calls to the right department with my work performance. Retail Merchandiser
ACOSTA - Dothan, AL
May 2020 to January 2022
MAKE SURE THE STORES IS STOCK WITH OUR PRODUCT. IF NOT WE GET THE ITEMS FROM THE BACK ROOM AND STOCK OURSELVES. MAKE DISPLAY FOR THE STORES CASHIER, SALES ASSOCIATE
Walmart - Dothan, AL
February 2012 to May 2020
WORK THE CASH REGISTER AND THE FLOORS
Telemarketer/Customer Service INBOUND
Concentrix - Tampa, FL
February 2003 to December 2011
ANSWERING INBOUND CALLS FROM CUSTOMERS WHO HAVE BROUGHT APPLIANCES, OR FROM CUSTOMERS WHO WANT TO BUY APPLIANCES AND GET WARRANTY TO COVER IT IF ANYTHING SHOULD HAPPEN.
PCA (Patient Care Assistant)
SOUTHEAST ALA MEDICAL CENTER - Dothan, AL
January 2001 to April 2002
WORKED HANDS ON WITH THE NURSES. TAKING VITAL SIGNS ON PATIENTS. PCT (Patient Care Technician)
Tampa General Hospital - Tampa, FL
April 1996 to June 2000
WORK HANDS ON WITH THE NURSES. TAKING VITALS ON PATIENTS AND AS WELL AS GIVING BATHS TO THOSE WHO COULD NOT DO IT THEMSELVES
Education
High school diploma
Dothan High School - Dothan, AL
August 1992 to May 1995
Skills
• Cashiering
• Cash Handling
• Packaging
• Warehouse Experience
• Merchandising
• Telemarketing
• Upselling
• Outbound Sales
• Inside Sales
• Insurance Sales
• Cold Calling
Assessments
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Written communication — Proficient
February 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer service — Completed
December 2021
Identifying and resolving common customer issues
Full results: Completed
Customer focus & orientation — Completed
December 2021
Responding to customer situations with sensitivity Full results: Completed
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