Customer Service Data Entry
Resume:
Laura Landando
Chicago, IL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Secretary/Sales Assistant
MAGNIFIC DRIVING SCHOOL - Chicago, IL
May 2016 to August 2020
1. Handled Customer interactions professionally using exceptional Verbal and Written Communication Skills via phone, email and in person.
2. Gave detailed explanations regarding the Specific Courses we offered (First Time Drivers (Adult), Teens, 18-20's etc.. Upselling when appropriate.
3. Prepared and maintained all Teen Correspondence to ensure they were properly filled out and submitted on time and within the Secretary of State's guidelines. 4. Entered all Customer information via QuickBooks expeditiously and accurately. 5. Entered Customer Payments via Square.com and QuickBooks. (Cash, Personal Checks & Debit/Credit Cards).
6. Administrative duties as needed: Composed and typed letters asking for extensions on court appearances; letters for School Administrators and Parents asking for specific documents and correspondence as requested by Secretary of State Facilities. Filing, Data Entry, Mail Sorting etc.. Call Center Customer Service Representative
FANNIE MAY CANDIES - Chicago, IL
February 2000 to July 2002
1. Answered an extremely High-Volume of calls in a call center environment. 2. Entered Customer Orders quickly and accurately. 3. Solved customer problems and answered their inquiries in a professional manner. 4. Performed my duties with strong written and verbal communication. 5. Position was Seasonal: February: Valentines Day - April/May: Easter/Mother's Day November/ December: Thanksgiving/Christmas
Sales Support/Customer Service/Data Entry
ALLSTATE INSURANCE AGENCY - Chicago, IL
May 1997 to June 1999
1. Answered ALL incoming calls and assisted Customers with Inquiries 2. Entered ALL Changes/Information//Endorsements on Customer Accounts 3. Gave Quotes on Property & Casualty (Home/Renter's/Condo, etc- & Auto Policies. 4. Processed Customer Payments via Credit/Debit Cards or Cash. 5. Provided ALL Clerical & Customer Service Support for 3 ALLSTATE Insurance Agents 6. Clerical/Administrative Duties as needed
Order Entry/Customer Service Clerk
ACME FRAME COMPANY - Chicago, IL
March 1987 to September 1996
1. Entered Purchase Orders that came in via mail & fax 2. Proofread and corrected Purchase Orders to prepare them for Shipping 3. Maintained & Edited Customer Information in our Database 4. Entered Special Orders (Blanket Orders) for our Biggest Accounts ( K-Mart, Shopko, Walgreens etc..) 5. Handled a High Volume of Inbound calls taking Purchase Orders 6. Answered Customer inquiries, Handled Customer complaints providing timely solutions resolving issues in a professional manner
7. Also assisted Accounts Receivable in generating Customer Invoices 8. General Office Duties as needed
Education
High school diploma in General Studies
GED - Chicago, IL
June 1987 to February 1988
Skills
• Clerical Experience
• Order Entry
• QuickBooks
• Multi-line Phone Systems
• Data Entry
• Administrative Experience
• 10 Key Data Entry
• Office Management
• Typing
• Accounts Receivable
• Office Administration
• Medical Terminology
• Insurance Sales
• Sales Support
• Windows
• Customer service
• Accounting
• Time management
• Office experience
• Front desk
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Phone etiquette
Certifications and Licenses
Obtained a Certificate of Completion from the College of Office Technology 1520 W Division St Chicago IL 60642 in 2008
Present
I enrolled in their Medical Office Assistant Program: The College offered us extensive hands-on training and a comprehensive curriculum to prepare us for various Medical Office Careers, My main goal was to gain knowledge in the Medical Billing and Coding Field.
These programs have been accredited and approved by the Accrediting Council for Independent Colleges and Schools (ACICS) and by the Illinois State Board of Education. Assessments
Business math — Proficient
February 2021
Using basic math to solve problems in a business context Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Professionalism — Proficient
May 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Professionalism — Proficient
May 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Basic attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Inside sales — Highly Proficient
January 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Active listening — Highly Proficient
June 2021
Actively listening and appropriately responding in conversations Full results: Highly Proficient
Written communication — Proficient
June 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Recruiting — Highly Proficient
August 2021
Managing the candidate sourcing and selection process Full results: Highly Proficient
Sales skills — Expert
September 2021
Influencing and negotiating with customers
Full results: Expert
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Verbal communication — Proficient
May 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Filing & organization — Proficient
February 2022
Arranging and managing information or materials using a set of rules. Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Basic attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Highly Proficient
December 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Business math — Proficient
February 2021
Using basic math to solve problems in a business context Full results: Proficient
Scheduling — Highly Proficient
January 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Retail customer service — Highly Proficient
January 2023
Responding to customer situations in a retail setting Full results: Highly Proficient
Data entry: Attention to detail — Expert
January 2023
Maintaining data integrity by detecting errors
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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