Laura Landando

Chicago, IL *****

ad22f4@r.postjobfree.com

+1-312-***-****

Authorized to work in the US for any employer

Work Experience

Secretary/Sales Assistant

MAGNIFIC DRIVING SCHOOL - Chicago, IL

May 2016 to August 2020

1. Handled Customer interactions professionally using exceptional Verbal and Written Communication Skills via phone, email and in person.

2. Gave detailed explanations regarding the Specific Courses we offered (First Time Drivers (Adult), Teens, 18-20's etc.. Upselling when appropriate.

3. Prepared and maintained all Teen Correspondence to ensure they were properly filled out and submitted on time and within the Secretary of State's guidelines. 4. Entered all Customer information via QuickBooks expeditiously and accurately. 5. Entered Customer Payments via Square.com and QuickBooks. (Cash, Personal Checks & Debit/Credit Cards).

6. Administrative duties as needed: Composed and typed letters asking for extensions on court appearances; letters for School Administrators and Parents asking for specific documents and correspondence as requested by Secretary of State Facilities. Filing, Data Entry, Mail Sorting etc.. Call Center Customer Service Representative

FANNIE MAY CANDIES - Chicago, IL

February 2000 to July 2002

1. Answered an extremely High-Volume of calls in a call center environment. 2. Entered Customer Orders quickly and accurately. 3. Solved customer problems and answered their inquiries in a professional manner. 4. Performed my duties with strong written and verbal communication. 5. Position was Seasonal: February: Valentines Day - April/May: Easter/Mother's Day November/ December: Thanksgiving/Christmas

Sales Support/Customer Service/Data Entry

ALLSTATE INSURANCE AGENCY - Chicago, IL

May 1997 to June 1999

1. Answered ALL incoming calls and assisted Customers with Inquiries 2. Entered ALL Changes/Information//Endorsements on Customer Accounts 3. Gave Quotes on Property & Casualty (Home/Renter's/Condo, etc- & Auto Policies. 4. Processed Customer Payments via Credit/Debit Cards or Cash. 5. Provided ALL Clerical & Customer Service Support for 3 ALLSTATE Insurance Agents 6. Clerical/Administrative Duties as needed

Order Entry/Customer Service Clerk

ACME FRAME COMPANY - Chicago, IL

March 1987 to September 1996

1. Entered Purchase Orders that came in via mail & fax 2. Proofread and corrected Purchase Orders to prepare them for Shipping 3. Maintained & Edited Customer Information in our Database 4. Entered Special Orders (Blanket Orders) for our Biggest Accounts ( K-Mart, Shopko, Walgreens etc..) 5. Handled a High Volume of Inbound calls taking Purchase Orders 6. Answered Customer inquiries, Handled Customer complaints providing timely solutions resolving issues in a professional manner

7. Also assisted Accounts Receivable in generating Customer Invoices 8. General Office Duties as needed

Education

High school diploma in General Studies

GED - Chicago, IL

June 1987 to February 1988

Skills

• Clerical Experience

• Order Entry

• QuickBooks

• Multi-line Phone Systems

• Data Entry

• Administrative Experience

• 10 Key Data Entry

• Office Management

• Typing

• Accounts Receivable

• Office Administration

• Medical Terminology

• Insurance Sales

• Sales Support

• Windows

• Customer service

• Accounting

• Time management

• Office experience

• Front desk

• Microsoft Office

• Microsoft Excel

• Microsoft Word

• Phone etiquette

Certifications and Licenses

Obtained a Certificate of Completion from the College of Office Technology 1520 W Division St Chicago IL 60642 in 2008

Present

I enrolled in their Medical Office Assistant Program: The College offered us extensive hands-on training and a comprehensive curriculum to prepare us for various Medical Office Careers, My main goal was to gain knowledge in the Medical Billing and Coding Field.

These programs have been accredited and approved by the Accrediting Council for Independent Colleges and Schools (ACICS) and by the Illinois State Board of Education. Assessments

Business math — Proficient

February 2021

Using basic math to solve problems in a business context Full results: Proficient

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Professionalism — Proficient

May 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Professionalism — Proficient

May 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Basic attention to detail — Proficient

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Inside sales — Highly Proficient

January 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Active listening — Highly Proficient

June 2021

Actively listening and appropriately responding in conversations Full results: Highly Proficient

Written communication — Proficient

June 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Recruiting — Highly Proficient

August 2021

Managing the candidate sourcing and selection process Full results: Highly Proficient

Sales skills — Expert

September 2021

Influencing and negotiating with customers

Full results: Expert

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Verbal communication — Proficient

May 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Administrative assistant/receptionist — Proficient January 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Filing & organization — Proficient

February 2022

Arranging and managing information or materials using a set of rules. Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Basic attention to detail — Proficient

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical receptionist skills — Highly Proficient

December 2022

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Business math — Proficient

February 2021

Using basic math to solve problems in a business context Full results: Proficient

Scheduling — Highly Proficient

January 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Retail customer service — Highly Proficient

January 2023

Responding to customer situations in a retail setting Full results: Highly Proficient

Data entry: Attention to detail — Expert

January 2023

Maintaining data integrity by detecting errors

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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