Customer Service Call Center
Resume:
Kayla Coleman
Houston, TX *****
************.***@*****.***
Work Experience
Wal-Mart Associate
Walmart - Houston, TX
January 2020 to September 2023
I was a team lead, which includes being a hard worker and a good leader, If I do not have my work in order or have control over my night crew then they will not respect me enough to listen to me. I have very good communication and problem solving skills,I have an amazing ability to always need to go above and beyond in my work environment, I am also a very fast learner and enjoy learning new things and solve new or recurring problems.
Customer Service Representative
ROI Call Center Solutions - Remote
June 2020 to October 2022
• Health care
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Assisted customers in person
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Inventoried stock
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Operated the live chat
• Wrote call center scripts
File Clerk/Receptionist
Sprouts Farmers Market - Pearland, TX
November 2018 to June 2021
I organized and filed paperwork, Customer support calls, accounting and files provided to me on a daily bases, This was however a work from home job! That had me working flexible hours and I had assignments that were dedicated to me and had as well had deadlines. I also helped with travel details and scheduling for some clients.
Cashier/Sales Associate/Customer Service
Buc-ee's - Pearland, TX
September 2018 to November 2020
My position is to assist customers and make sure that all customers are taken good care of. Always smiling and being polite and never being rude. Always being helpful and counting money and checking the books Cashier/Customer Service
Taco Bell / KFC - Pearland, TX
July 2016 to September 2018
I was always getting over time being very polite to customers and always had a good attitude about working. I was never late nor did I ever call in. I had no write ups and I’m very good with money and numbers.
• Handled returns and exchanges
• Handled customer and guest complaints and concerns
• Handled cash and credit transactions
• Counted cash drawers
• Stocked merchandise
• Helped customers and guests find what they are looking for
• Assisted with customer inquiries
• Welcomed customers and guests
• Opened the restaurant
Education
Associate's degree in Pre law
Alvin Community College - Alvin, TX
January 2020 to May 2022
High school or equivalent in Law and Business
Shadow creek high school - Pearland, TX
March 2016 to May 2019
Skills
• Cash Handling
• Cash Register
• Cooking
• Customer Service
• Data Entry
• Team Player
• Word
• Communications
• Cleaning Experience
• fast learner
• Filing
• Microsoft Office
• Crew Member
• Food Service
• Legal Research
• Legal Drafting
• Negotiation
• Research
• English
• Acquisitions
• Administrative Experience
• Contract Negotiation
• Business Development
• Contract Management
• Writing Skills
• Microsoft Outlook
• Proofreading
• Public Relations
• Recruiting
• Budgeting
• Event Planning
• Fundraising
• Project Management
• Process Improvement
• Marketing
• Strategic Planning
• Human Resources
• Live chat
• Financial report writing
• Account management
• Merchandising
• Technical support
• Conflict management
• Management
• Personal assistant experience
Languages
• English - Fluent
Certifications and Licenses
Driver's License
June 2016 to June 2026
CPR
February 2020 to April 2030
First Aid
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