BRIANNA MANCILLAS

Brownsville, TX *****

ad22e5@r.postjobfree.com / 1-956-***-****

SUMMARY

Skilled at multitasking, working under pressure, adapt to new environments, & educated on extensive roles. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

EDUCATION AND TRAINING

Certification/Licensed in Cosmetology/Nail Technician: Nail Technician 09/2023 Salon and Spa Institute - Brownsville, TX

High school diploma: Dental Assisting 05/2021

South Texas Academy for Medical Professions - Olmito, TX SKILLS

Leadership

Food handling

Restaurant experience

Communication skills

Cash handling

Cleaning

Stocking

Food service

Serving

Organizational skills

Problem management

Serving Experience

Busser

Host/Hostess

Kitchen Experience

Cashiering

Sales

Problem-Solving

Customer Service

50 wpm Typing Speed

Calm and Professional Under Pressure

Data Entry

Upbeat and Positive Personality

Clerical Support

Sales Expertise

EXPERIENCE

Front Desk Agent / Quality Inn Hotel - Brownsville, TX 08/2023 - 09/2023 Greeted customers in a professional and friendly manner. Answered phones, responded to inquiries, and took messages. Assisted with check-in and check-out procedures for guests. Processed payments accurately and efficiently.

Resolved customer complaints promptly and courteously. Provided information about hotel amenities, services, and local attractions. Maintained cleanliness of lobby area at all times. BM

Scheduled reservations for groups and special events. Inputted guest information into computer system accurately and securely. Verified accuracy of room rates and other charges during check-in process. Ensured that all safety regulations were followed according to company standards. Monitored security cameras in lobby area as needed. Performed light housekeeping duties such as stocking supplies or cleaning surfaces. Kept accurate records of guest transactions.

Server / C&C Wings - Brownsville, TX 10/2022 - 02/2023 Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Assisted in training new servers.

Prepared drinks according to standard recipes.

Took orders from customers accurately and in a timely manner. Took orders for food and drinks, ensuring accuracy when entering items into the POS system. Brought food to tables in a timely manner, ensuring that all dishes were served hot and at correct temperatures. Checked back with guests after delivering their meals to ensure satisfaction with service and quality of food. Replenished beverages throughout dining experience, refilling glasses as needed or requested by customers. Cleared dirty dishes from tables promptly, resetting table settings for new guests quickly and efficiently. Ensured proper sanitation of bar area, glassware, utensils, and equipment. Maintained inventory of liquor, beer, wine, and other beverage items. Provided drink suggestions to customers based on their preferences. Processed payments accurately and efficiently with POS system. Stocked ice bins and coolers as needed throughout shift. Organized storeroom inventory of supplies such as cups, napkins, straws. Developed good working relationships with fellow employees through effective communication. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Followed safety protocols while handling sharp tools or dangerous chemicals. Performed opening and closing duties including restocking supplies. Charlotte Russe Sales Associate / Charlotte Russe, Inc - Brownsville, TX 10/2022 - 12/2022 Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Greeted customers to determine wants or needs.

Cleaned shelves, counters and tables to maintain organized store. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Stocked shelves and supplies and organized displays to focus customer attention on specific items. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Organized store by returning merchandise to proper areas and restocked displays. Placed special orders or called other stores to find desired items. Assisted customers with product selection, sizing and styling. Greeted customers and provided exceptional customer service. Provided accurate information about products, prices and services. Maintained up-to-date knowledge of store merchandise and policies. Built relationships with customers to encourage repeat business. Organized stockroom shelves according to size, color or style. Restocked shelves as needed to ensure sufficient inventory levels. Conducted inventories on a regular basis to track stock levels. Upsold additional items based on customer interests and needs. Developed promotional strategies to increase sales volume. Maintained cleanliness of store environment including floors, windows, displays. Answered incoming telephone calls to provide store, products and services information. Server/Waiteress/Cashier / Rancho Viejo Resort & Country Club - Rancho Viejo, TX 03/2022 - 08/2022 Greeted customers and answered any questions they had about the store's products and services. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers. Stocked shelves with merchandise when needed.

Assisted customers over the phone regarding store operations, product information and order placement. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Provided excellent customer service while promoting loyalty programs to increase sales potential. Delivered high level of customer service to patrons using active listening and engagement skills. Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Checked food before serving it to customers.

Delivered food orders promptly and courteously.

Explained menu items, describing ingredients and cooking methods upon request. Filled condiments and napkin containers during slack periods. Set up tables in between patrons to reduce wait times.

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