High School Administrative Specialist

Jelani A.K. Thomas

Jacksonville, FL

Summary: To obtain a position in a major corporation in which I will be able to exhibit my current knowledge and skills obtained from my 10 years of active-duty military service as an administrative specialist. Also, I’m looking to further my career by obtaining even more knowledge which will in turn, allow for upward mobility. Skills:

• Able to remain calm under pressure

• Critical Thinker

• Dependable

• Proficient in MS Office Suite

• Client Relations

• Organizational Abilities

• Skilled problem solver

• Active Listener

• Problem Sensitivity

• Certified on HIPAA Compliance

• Human Resource Procedures

• U.S. Military Veteran

Education:

• High School Diploma, First Coast High School, June 1991

• U.S. Army Basic Combat Training, June 1992

• Primary Leadership Development Course, Ft. Sill, OK, Feb 1997

• Medical Office Administration Diploma, Concorde Career Institute, July 2012 Experience:

General Clerk 1/Verifying Official 2016 – Present

(Professional Management Enterprises), FL

• Serves as Verifying Official in the DEERS/RAPIDS/ID Card section of the Military Personnel Services Division

(MPSD. Serves as the primary source on the rules, regulations, and directives regarding ID Cards/DEERS/RAPIDS procedures.

• Generates the Common Access Card (CAC) for eligible military, civilian, retired civilians, contractors and foreign military personnel.

• Verifies identity and eligibility of card recipients as required by AFI 36-3026(I).

• Primary point of contact for ensuring that the computer, printers, laminators, cameras and fingerprint identification equipment is functional and makes minor repairs that are authorized.

• Required to perform other duties that may be assigned in the Operations section of the MPSD. Those duties may involve but not limited to serving as a an alternate/backup for other functions in the Operations Section which require a basic working knowledge of computer programs such as word, excel, and access. Phlebotomist/Specimen Processor Quest Diagnostics (Aerotek Scientific Division) 2016 Phlebotomist BPL Plasma Inc, FL 2013 – 2015

Records Management 2010 – 2012

• Settled disputes with customers in a professional manner

• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Refer unresolved customer grievances to designated departments for further investigation. Customer Service 2006 – 2009

Advocate Health Insurance Plan Administrators, FL

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Ability to remain professional at all times

• Skilled at listening to consumers in order gain an understanding of expectations

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Answer customers' questions about merchandise and advice customers on merchandise selection.

• Responsible for providing health claims customer service to participants, union locals and providers regarding eligibility, benefits and claim status.

• Provided telephone customer service support by responding to and documenting telephone and written inquiries. Analyze and research details of benefit plans and contracts, COBRA administration, administration of medical insurance (including PPO, POS, HMO, and SelfInsured Plans).

• Well versed in Medicare and Medicaid guidelines.

• Assisted customers with updating policy information; advised on benefit entitlements according to plan type and also assisted customers and providers with formulary information.

• Answered 75-125 calls daily, while maintaining an average call time of 5-7 min. Administrative Specialist, FL 1992 – 2002

US Army

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

• Review records for completeness, accuracy, and compliance with regulations.

• Answer telephones, direct calls, and take messages.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

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