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Customer Relations Health Care

Location:
Allentown, PA, 18103
Salary:
95,000
Posted:
January 24, 2024

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Resume:

Easton, PA ***** 484-***-**** ad22dl@r.postjobfree.com

RALPH DIMMICH

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Health Care professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

PROFESSIONAL

SUMMARY

Improve the infrastructure of a 100 year old

hospital that was on the verge of closing,

which consisted of all major infrastructure.

Received multiple Bravo Awards for staff

appreciation.

ACCOMPLISHMENTS

SKILLS ● Energy Management

● Security Systems

● Blueprint Reading

● Preventive Maintenance

● Work Order Management

● Vendor Management

● Regulatory Compliance

● Electrical Systems

Building Automation

Systems

● Safety Compliance

● HVAC Systems

● Employee Development

Proficient in Microsoft 365

applications including;

PowerPoint, TEAMS,

Outlook, Excel

DIRECTOR OF FACILITIES MAINTENANCE 03/2011 to 01/2024 St, Luke's University Hospital, Allentown, PA

WORK HISTORY

Improved facility operations by streamlining maintenance processes and implementing preventive measures.

Reduced energy consumption and costs by overseeing installation of energy-efficient systems.

Enhanced safety protocols by conducting thorough risk assessments and implementing necessary changes.

Developed comprehensive budgets for facilities maintenance projects, effectively allocating resources to maximize efficiency.

Negotiated contracts with external service providers, securing best possible terms for company.

Introduced innovative solutions for space optimization, resulting in increased productivity within workplace environment.

OWNER 09/1997 to 11/2008

Dimmich Construction, Stockertown

Conducted regular inspections of facilities equipment, identifying potential issues before they escalated into costly repairs or replacements.

Collaborated with cross-functional teams to coordinate large-scale renovation projects without disrupting daily operations.

Ensured compliance with local, state, and federal regulations by staying current on industry standards and maintaining proper documentation.

Established effective communication channels between departments, fostering collaboration on facility-related matters.

Provided ongoing training for staff members on safety procedures and proper usage of tools and equipment.

Oversaw groundskeeping efforts, ensuring attractive landscaping and well-maintained exterior spaces throughout all seasons.

Increased employee satisfaction by addressing workspace concerns promptly and implementing improvements based on feedback.

Maintained positive relationships with vendors and suppliers while negotiating cost-effective contracts for good services.

Spearheaded sustainability initiatives within organization to reduce environmental impact while promoting corporate responsibility.

Coordinated emergency response plans, ensuring swift action during critical situations such as power outages or natural disasters.

Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.

Managed staff of 10, created work schedules, distributed assignments and supervised day-to-day operations.

● Evaluated employee performance and conveyed constructive feedback to improve skills. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

● Established team priorities, maintained schedules and monitored performance. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

● Defined clear targets and objectives and communicated to other team members.

● Set aggressive targets for employees to drive company success and strengthen motivation.

● Inspected facility and assessed its Utility and Life Safety systems for functionality and safety. Evaluated facilities to determine if company maintenance protocols complied with Pa. health and safety regulations.

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

● Implemented marketing strategies to increase brand awareness and attract new customers. Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.

Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

CONTRACTOR 03/1990 to 09/1997

Colonna Homes, Nazareth, PA

ARMOR CREWMAN 07/1983 to 07/1987

US Army

Hired trained, and managed high-performing team of employees dedicated to achieving company goals.

Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.

● Managed day-to-day business operations.

● Trained and motivated employees to perform daily business functions.

● Evaluated suppliers to maintain cost controls and improve operations.

● Prepared bank deposits and handled business sales, returns and transaction reports. Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Improved project efficiency by streamlining communication between subcontractors and clients.

Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.

Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.

Implemented safety protocols to minimize risks on job sites, resulting in fewer accidents and injuries.

Conducted regular site inspections to ensure adherence to project specifications and building codes.

Maintained accurate records of progress updates for clients, keeping them informed throughout the construction process.

Led successful bids securing new contracts contributing significantly towards business growth and increased profitability.

Coordinated closely with local authorities obtaining necessary permits quickly thus expediting project timelines.

● Kept site work safe and in line with budget, schedule, and applicable building codes. Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.

● Reviewed contractor invoices, approving payments on acceptable work.

● Developed construction plans, schedules and budgets to achieve stakeholder objectives. Improved project efficiency by streamlining communication channels and optimizing resource allocation.

● Reduced client complaints by implementing more effective customer service strategy.

● Established long-term relationships with clients, resulting in increased repeat business. Delivered high-quality work on time and within budget, earning positive feedback from clients.

● Consulted with customers to assess needs and propose optimal solutions.

● Kept site work safe and in line with budget, schedule, and applicable building codes. Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.

Contributed to development of tactical plans by providing valuable input based on experience and knowledge of armored vehicles.

Promoted safety among crew members by enforcing strict adherence to standard operating procedures during both training and operational activities.

Participated in numerous joint exercises with allied forces, enhancing cooperation and interoperability between units.

Streamlined vehicle maintenance processes, resulting in fewer mechanical failures during critical missions.

Liberty High School, Bethlehem, PA

High School Diploma, 07/1983

EDUCATION

● Honor Roll 1982

8 hour ICRA certification

One Call certification

Multiple Life Safety and health care course certifications from ASHE Non commissioned officer training in the Army 4 year enrollment Working on getting CHFM certified

CERTIFICATIONS

English

Full Professional

LANGUAGES



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