Customer Service Warranty Administrator
Resume:
Elizabeth Anne Snyder
Holly Springs GA 30115
ad22d1@r.postjobfree.com
Education
Alan C. Pope High School – Marietta, GA
Achievements
●Recognition for Outstanding Contribution as Manager of Varsity Lacrosse Team
●One Year Chrysler certified Warranty Administrator 2017-2018
Skills
●Oriented toward customer service & satisfaction
●Dedication to tasks at hand
●Strong communication abilities
●Expanding knowledge in Accounting
●Knowledge in using CDK Drive
●Knowledge in using Dealerconnect
●Knowledge in using Vinsolutions and Desk Manager
●Knowledge in using Dealertrack
References
●Available Upon Request
Job History
●Carl Black of Kennesaw
Service Receptionist
September 2016 - July 2017
My duties at Carl Black include answering phones and directing them to the appropriate service advisor or department. When a customer is upset and wants to speak to a manager I ensure that something can be done to calm them before further action is required. In the mornings doing the deposits for Service, Truck Shop, and Parts. The deposits include making sure the cash drawer in Parts as well as making sure our PRI is balanced
●Ed Voyles Chrysler
Service Cashier
July 2017 - August 2018
Duties included cashing customers out once the advisor went over the final Repair Order. Counting down the cash drawer and making sure it balanced to $150. Posting tickets after checking the customers out. When booking a ticket in the back, with the Warranty Administrator I would make sure the tickets the techs would turn in were covered under Chrysler Warranty. If a ticket wasn’t covered I would get with the tech and see what he wanted to get paid. I would also do claim acknowledgments checking to see if claims were paid and if they paid for the amount we submitted for.
●Marietta Auto Sales
Business Development Center and Warranty Administrator
BDC Manager August 2018-January 2019
Warranty Administrator January 2019-October 2019
BDC Agent duties included receiving, processing, verifying, and distributing information from both inbound and outbound calls, including but not limited to inquiries on pre-owned vehicles, internet leads, and providing general information. Receive inbound calls on pre-owned vehicles with a goal to establish a firm appointment date and time for the prospect guest to visit. Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information. Maintain and communicate exceptional product and inventory knowledge to our guests. Maintains quota of outbound calls/day and emails/day as set forth by management. Attends sales meetings and training sessions as needed.
Warranty Administrator duties include responsibility for communicating with aftermarket warranty companies sold at the dealership, securing replacement parts, and repairs for defective merchandise. Coordinate with the manager and prepare a repair order for authorization as per warranty requirements. Ensure customer satisfaction and ensure compliance with all warranty specifications. Prepare documents for all warranty papers and mention repair order number and date of replacement. Ensure all parts are inputted into the system and put with the correct vendor. Contact the warranty company to see if repairs are covered under a third-party contract. Collecting payment on all service repairs including customer pay and warranty deductible. Updating customers throughout the repair process, if parts are on backorder or not.
●Club Pilates
Sales Associate November 2019- May 2022
General Manager May 2022-January 2024
Promote wellness and share Club Pilates values with enthusiasm, along with managing customer service emails and calls in a reliable and timely fashion. Conduct studio tours while establishing a relationship based on customer needs and desires. Maintaining an acceptable level of personal sales, since starting I was top Sales Associate excluding March and April 2020 due to the shutdown. In addition to high sales records, I have contributed to achieving a high level of customer satisfaction for the club with exceptional feedback from members via Google Reviews.
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