Lenny Zavala

Long Beach, CA *****

949-***-****

ad22cu@r.postjobfree.com

PROFILE

I have outstanding analytical and problem solving-capabilities, tireless work ethics, committed to project completion and strong organizational capabilities. I work well under pressure during fast paced and stressful situations. I take pride in the ability to motivate, energize and lead others to successful outcomes. I am skilled at maintaining positive customer relationships while working to resolve problems. I am an effective communicator, both oral and written. AREAS OF EXPERTISE

• Excellent telephone presence and effective interpersonal skills.

• Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity.

• Important attention to detail demonstrated by work in customer orders, numbers, research, shipping and receiving and overall daily customer service.

• Entrusted with keys to businesses and frequently have worked with matters requiring total confidentiality. PROFESSIONAL EXPERIENCE

Sprouts Farmers Market 2020 – Current

Meat & Seafood Court

• Customer service

• Set up the gourmet case in the morning

• Cut beef pork chicken lamb

• Stock the self-serve chase

• Shrink wrap beef seafood chicken pork lamb

• Prize up beef chicken pork lamb

• Make pan meals

• Empty out the gourmet case clean and put away the meats and seafood

• Take temperatures in the morning in the afternoon

• Set up production in the morning and afternoon

• Re-wrap mark down product Check dates on product.

• Break down loads and put away

Strong Hands Envy 2003 – Current

Licensed Massage Therapist/Owner

• Specializing in Swedish and Deep Tissue massage.

• Solely responsible for marketing and maintaining clientele. SYNCHRONY PROPERTIES LONG BEACH, CA. 2016 – 2019

On-site property manager

• Show apartments and follow up with potential tenants

• Building maintenance

• Make appointments with vendors

• Manage time with vendors and tenants

• Complete paperwork for section 8 at the VA

• Complete work orders for 25 apartments

• Execute leases

• Complete biannual inspections inside apartments units

• Weekly building inspections

• Collect rent at the beginning of the month

LENNY ZAVALA PAGE 2

• Send out notices to quit for tenants that are late with rent AFLAC, Santa Ana, CA 2009 – 2012

Insurance Agent, Supplemental Health Insurance

• Cold calling and going out business to business for prospective customers presenting various products available. Giving new account presentations to the business owners and employees that explains all the programs offered by AFLAC. Then closing sales including set up of paperwork needed for payroll. My closer rate was 95%.

• Coordinated territories for sales representatives. Onion Crunch, LLC, New York, NY 2011 - 2012

Salesman

• Handled product promotion and placed sales orders with restaurants and wholesale distributors in Orange and Los Angeles Counties.

• Coordinated territories for sales representatives. DSI, Inc., Anaheim, CA 2010 - 2011

Salesman

• Impulse sales of Fast Wax at gas stations and events in Los Angeles, Orange and Riverside Counties.

• Keep track of inventory and reconcile receipts.

BeavEx Incorporated, Gardena, CA 2008 - 2010

Contracted as Courier for Idexx Lab

• Picked up specimens for animal hospitals and veterinary offices in Los Angeles, Orange County, Riverside County, and San Bernardino County. I would then deliver the specimens to Idexx Lab in Irvine.

• Kept track of the number of specimens picked up to ensure that they matched the number reported by customers to the dispatcher. Also, delivered supplies to the customers.

• Always completed routes promptly and arrived at each customer location at the appointed time.

• Developed a good rapport with all clients on behalf of Idexx. Wood Space Industries, Anaheim, CA 2005 - 2009

Purchasing Coordinator/Inside Sales

• Data entry/procurement of consumables was accomplished in a timely manner to ensure correct inventory control.

• Good customer service skills. Paid close attention to detail. Followed through with orders not received.

• Self - supervised and motivated position. Handled special projects proficiently with frequent interruptions. Super Shuttle, Ontario, CA 2004 - 2005

Dispatch and Manager on Duties

• Oversaw all inbound and outbound routes, monitored any problem with customer same-day reservations, oversaw all driver pickups/drop offs and monitored all dispatch and reservation agents.

• Monitor all inbound and outbound rides for handicapped customers, exclusive town car rides and special handling reservations with more than seven guests. Troubleshooting problems with missing reservations immediately.

• Monitored ASAP reservations for airport passengers.

• Monitored all reservations for errors: double reservations, wrong address, wrong price code, wrong date, reservation errors and corrected the reservation before assigning to the drivers. Star Courier, Rancho Cucamonga, CA 2002 - 2004

Customer Services/Data Entry

• Handled inbound sales, including order entry processing and fulfillment, resolved billing questions and disputes, initiated customer calls and performed data entry. Dispatcher for over 25 delivery trucks.

• Monitored inventory levels to ensure on-time deliveries of airfreight. LENNY ZAVALA PAGE 2

• Consistently processed all sales contracts and parts orders without errors.

• Verified quote system data with customer orders to ensure accurate processing.

• Managed day-to-day operations for deliveries and pick-ups. Rely Staff, Rancho Cucamonga, CA 2000 - 2002

General Warehouse

• Forklift operator, transporting orders and unloading housewares from one destination to another. Inventory adjuster for the houseware supplies, order puller, Will Call, Data Entry, Shipping and Receiving Clerk and Inventory unit.

• Became familiar with the RF Unit, computer that locates and distributes stock. ADDITIONAL SKILLS

Payroll,Shipping and Receiving,Customer Service,Inside Sales,Bilingual (Spanish),Billing (crown/dact), Airborne, FedEx, UP, Auditing/Payroll/Inventory

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