Customer Service Representative
Resume:
Apollonia Cross
Dallas, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Billing Specialist Spectrum Communications - Irving, TX
January 2021 to Present
• Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork
• Actively and consistently support all efforts to simplify and enhance the customer and employee experience
• Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills
• Monitor individual and team performance to ensure performance and quality standards are met or exceeded
• Assist team with escalated customer issues
• Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching
• Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives
• Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training Banking Associate
Genpact - Richardson, TX
January 2019 to December 2021
• Goal orientated.
• Detail orientated.
• Ability to think quickly.
• Ability to meet department attendance standards.
• Provide quality customer service via chat and phone.
• Open trouble tickets for specific customer issues.
• Explain product options and related charges clearly and concisely with customers bank account
• Navigate through appropriate customer service systems and tools in a timely manner while servicing the customer. (CRM application) primary tool.
• Take customer payments, or offer other payment options for the customer.
• Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others as needed
• Maintain quality scores and call center metrics.
• Promote self-service tools such as IVR and Web
• Inform customers of promotions and new or upgraded products
• Performs other related duties and responsibilities as required or assigned Inventory Specialist
Copart - Wilmar Texas
January 2021 to October 2021
• Monitor, maintain and organize the receiving area
• Operate camera and utilize a handheld inventory device to process incoming vehicles
• Determine operational capability of motor vehicles
• Complete vehicle inspection inventories (TLEs) on required vehicles
• Maintain inventory of all materials used
• Compliance to company policies and procedures
• Compliance to safety requirements
• Monitor, maintain and organize the receiving area
• Operate camera and utilize a handheld inventory device to process incoming vehicles
• Determine operational capability of motor vehicles
• Complete vehicle inspection inventories (TLEs) on required vehicles
• Maintain inventory of all materials used
• Compliance to company policies and procedures
Customer Service Representative
Teleperformance/ Sprint - Shreveport, LA
March 2013 to January 2016
• Monitor and maintain the computer systems and networks.
• Configure internet diagnosing hardware and software faults and solve technical and applications problems over the phone.
• Take payments, change plans, and and activate devices. Education
Certificate in Medical Assistant
Virginia College - Bossier City, LA
August 2016 to December 2017
High school diploma or GED
Skills
• Live Chat
• Typing
• Vital Signs
• Anatomy Knowledge
• Medical terminology
• PeopleSoft
• Payroll
• Banking
Certifications and Licenses
BLS Certification
Additional Information
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (6 years)
• RETAIL (10+ years)
• CASH HANDLING (10+ years)
• Call Center
• Customer Care
• Customer Support
• Billing
• Organizational Skills
• Computer Skills
• Communications
• Microsoft Office
SKILLS
• Vitals
Blood pressure
EKG
Sterilization
Medical Terminology
Anatomy
Cash Handling
Customer Service. Injections
Recieved CPR Certificate
Problem Solving customers issues
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