ASHISH ABRAHAM

PRODUCT OWNER/ PROJECT MANAGER

Ph: 404-***-**** / Email: ad22c1@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/ashish-abraham-b693495/

PROFESSIONAL SUMMARY:

●Certified Safe Professional with 16+ years’ experience in Application Support, Incident management, Infrastructure management, Experienced in Team Handling, Client handling, Delivery Management, Quality Management for large and highly reputable corporations.

●Proven track record in maintaining strategic direction, ensuring profitable growth and minimizing loss while managing Healthcare claims, billing, and EDIs.

●Strong knowledge of System Development Life Cycle (SDLC) and Project Life cycle. Experience in different methodologies like waterfall model, Agile, SCRUM and Waterfall-SCRUM hybrid.

●Excellent Customer Management, Negotiation, Presentation and Communication skills and Onsite-Offshore Management along with Project Management Skills in creating Project Artifacts like Charter, Budget, Plans, Reports, Risk, Issue, Change Management, Release Management and Closure.

CORE COMPETENCIES

●Project Management

●Client Tracking & Project Management Tools

●Resource Management & Test Management

●Business Process Analysis & Research

●Extensive Project management experience

●Agile/Scrum Methodology & Quality Client Care

●Gap and Impact Analysis & Risk Assessment

●Risk Management & Change Management

●Requirements Gathering

●Implementation management

●Product Owner

PROFESSIONAL EXPERIENCE

Product Owner/Project Manager 12/2021 - Present

Amdocs / AT&T - DTV Atlanta, GA

●Work directly with other product owners, developers, testers, and customers to define features and user stories for the DTV products for entertainment packages.

●Support an Agile Software Development process, working in conjunction with end users / stakeholders and delivery team.

●Work closely with counterparts in Product Management to align on the vision, program backlog, and roadmap.

●Acting as stakeholder of specific product backlog items, working closely with development teams to ensure the output to be aligned with expectations.

●Lead product strategy, planning, and lifecycle management efforts for assigned products.

●Develop strong relationships and regularly communicate with product stakeholders and customers to shape the product strategy by surfacing and prioritizing needs.

●Monitor and analyze product performance, usage data, and customer feedback to identify and drive continuous improvement opportunities and product enhancements.

●Maintain a regular cadence of review meetings to gather feedback on delivered solutions.

●Work closely with the cross functional team to detect quality issues as they surface and correct them in or near real-time.

●Manage dependencies with other team's functions while identifying, building, and managing strategic partnerships across different product teams.

●Monitor business, market, and technology trends to inform product strategy and proactively propose new solutions.

●Determine internal and contract/external resources and skills required for the product team to deliver on the product roadmap.

●Keep the cross functional team informed of the strategy, driving product design or upgrade, and informed of any innovations that influence the evolution of product strategy.

●Translate user needs and business requirements into actionable product and technical requirements.

●Guide the cross-functional product team to scope, plan and deliver work, applying agile delivery methodologies.

●Define, track, and communicate OKRs for assigned product(s) to measure performance and contribution of value to the organization and evaluate future investment.\

●Set expectations with business stakeholders, vendors, and internal project teams for delivery of new capabilities, features, and functionalities.

●POC for escalation and user stories.

●Assisting QE with validations (End to End/ PVT).

●Working for different Direct TV apps (OMS/RIO/DWS/DTV Video)

Product Owner/ Project Manager 10/2019 – 10/2021

American Megatrends Inc Atlanta, GA

●Organized and planned projects, providing customers with a clear vision of roles, responsibilities, and timelines. Identified and managed risk to projects and developed an appropriate mitigation strategy. Escalated issues to ensure an on-time delivery within the project budget.

●Worked on BIOS/BMC/Firmware projects with the clients (Intel, Microsoft, Dell, Apple, Amazon) with development/engineering/project management teams. Tracking issues with EIP tool and SharePoint and sending status to the clients.

●Removes obstacles hindering the project efforts and deliverables through effective communication with all levels of management.

●Schedules all deployments via Microsoft Outlook and conducted conference calls via Zoom or Microsoft Teams conferencing.

●Bi-Weekly meetings to discuss status and progress of the project via Microsoft Power Point Presentation.

●Assisted QA engineers with validations.

●Assisted clients with UAT.

Project Manager / Test Manager 03/2019 - 08/2019

T-Mobile Atlanta, GA

●Proficient in cross-functional leadership with offshore/onshore resources in matrix system.

●Handle staff: hiring and release, immigration, timesheets, availability, resource development, team organization, performance and monetary reviews, raise and bonus allocation, expense account.

●Conduct work intake and distribution, capacity planning, forecasts, and reporting metrics.

●Act as client facing escalation path: delivery plans, requirements and design, timeline management, estimates, dependency and risk mitigation, demos, test cases, defects, and postproduction support.

●Utilize agile methodologies.

●Oversee epic, feature, and user story creation, backlog grooming, prioritization, acceptance, demos, retrospectives, business and functional requirements, application interface and high-level design in Rally, Agile Craft and Jira.

●Build and maintain customer relations to understand business direction, client processes, business cases, opportunity areas, and to serve as a trusted advisor

Business Analyst 08/2018 - 12/2018

Scintel Inc. / Serta Simmons Atlanta, GA

●Work with Business Owners, Technology groups and Client executives & other internal stake holders to identify the scope of upgrade of CRM 7.5.

●Demonstrates proficiency in requirements gathering, estimation, gaining customer approval, and delivery of requests.

●Performs feasibility analysis, scopes projects, and works with the applications management team and the Project Manager to prioritize deliverables, and negotiate on product functionalities.

●Creates detailed Requirement Document with functional and technical specifications. Effectively communicates and documents business and technical information in line with agreed processes and procedures.

●Provides analytic support by coordinating data interpretation. Partners with development and analytic teams to provide reporting on software solutions.

●Develop test plans, participate in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.

●Analyzes, facilitates, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs.

●Identifies process improvement opportunities. Develops business process models and documentation. Assist business in Change Management activities.

●Provide guidance for business implications of various applications. Work with the technology development teams on project requests and production issues.

●Balances technology and business issues as well as communicates appropriately with both technology and business experts.

●Provide weekly status reports to Business Sponsors/Owners on weekly Migration stats.

●Provide Onboarding & Training status to the Business Owners/Project Managers on resources to the new migration projects.

●Discussions with Automation teams for any scope of automation.

●Discussion with functional team for reused cases.

SW Lead 09/2012 - 09/2018

Amdocs/ AT&T

Atlanta, GA

●Helped team to create framework to identify the List of manual test cases that can be automated, which help team to save huge hours of manual effort and savings.

●Worked in Orbit banking application associated with CRM.

●Managed testcases with the Orbit API (Banking domain) in Rally tool.

●Identifying the test cases which are suitable for Automation.

●Being involved in a project from evaluation, conception and completion.

●Managing the Testing Unit (Offsite and onshore) for Mobility Customer Relationship Management application for AT&T.

●Ability to understand the client's market sector and therefore provide them with independent professional advice and guidance.

●Worked on Project effort estimation, Budget planning, Offshore and onsite Resource management.

●Able to manage and control projects in multiple project environments.

●Worked on Risk assessment, Change management and Release management for the ongoing releases and projects for AT&T.

●Ability to provide leadership, motivation and strategic direction to team and proven expertise in Communication and Presentation.

●Performed Functional and regression testing on the Customer Service Management Applications.

●Preparing Rosters/Weekly reports and different reports for Internal and external Clients.

●Analyzed application, system, and security errors. Escalated issues to developers and verified fixes.

●Analyzed business and system requirements, managed development of specifications to create and execute detailed test plans and verify bug fixes.

●Used Quality Center for repository, reporting and tracking bugs, and providing updates on resolved bugs.

●Interacted with business team members, developers, system engineers, and testing teams to identify applications defects.

●Assisted UAT with stakeholders with the testcases for validating and data creation.

●Sending the status to the clients on behalf of the testing team.

Senior Software Engineer 08/2006 - 09/2012

Amdocs/ AT&T Atlanta, GA

●Instrumental in implementing Clarify Upgrade 7.5.

●Execution of Test cases, logging defects, coordination with Client/Customer, development, infra, offshore testers, BA, and other external teams on daily basis.

●UAT testing and co-ordination with client.

Tester/Business Analyst 2005-2006

JC Penney ATLANTA

Assisted the company J.C. Penney with the Connected Retailer POS 6.0 system on Microsoft’s Windows XP Embedded with manual validations.

Developed manual testcases in Mercury Quality Center based on the HLD, FRD, SRD.

Validated the testcases and upon approval from the clients.

Scheduled calls with internal and external clients.

Performed demos for the clients.

Successful delivery for all the assigned projects.

Demonstrated proficiency in requirements gathering, estimation, gaining customer approval, and delivery of requests.

Performs research and interviews business to determine business and technology requirements and then translate such into specifications for projects.

Performs feasibility analysis, scopes projects, and works with the applications management team and the Project Manager to prioritize deliverables, and negotiate on product functionalities.

Creates detailed Requirement Document with functional and technical specifications. Effectively communicates and documents business and technical information in line with agreed processes and procedures.

Provides analytic support by coordinating data interpretation. Partners with development and analytic teams to provide reporting on software solutions.

Develop test plans, participate in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.

Assisted in Production Validation Testing.

CERTIFICATIONS

SAFe Certified 5.0

TECHNICAL PROFICIENCIES

Microsoft Office Suite: Word, Excel, Access, Outlook, PowerPoint, Visio Software Development Life Cycle (SDLC) Agile Methodology SQL Querying Oracle 10g MS SQL Oracle 12c SQL Server 2013 HP Quality Center Jira Clarify CRM CRM-OMS Smartsheet

EDUCATION:

BACHELOR OF ENGINEERING, Allahabad University, India.

WORK AUTHORIZATION:

US CITIZEN

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