Package Handler Customer Service

ANGEL JOVAN MANNING

************@*****.***

EXPERIENCE

OPERATIONS MANAGER, FEDEX; DURHAM, NC 27713 – 7/2023 – PRESENT

Responsible

PACKAGE HANDLER TRAINER, FEDEX; DURHAM, NC 27713 - 11/2021 – 06/2023

Responsible for the training of new hire package handlers including package handlers in need of additional knowledge of task at hand. Teaching the appropriate way of being an efficient package handler highly regarding Fedex standards with strong leadership and encouragement. Monitoring and instilling habits along with the necessary knowledge that ensures great utilization and ability to become a package equipped to succeed upward and throughout the company.

PACKAGE HANDLER, FEDEX; DURHAM, NC 27713 - 10/2020 - 11/2021

Responsible for the care/condition of all packages, scanning and loading packages properly and safely in the designated areas within the facility. Preparing company trucks for delivery. Adhering to company policies, guidelines and standards in alliance with safety at all times.

OWNER, ISRAELITE OASIS LLC; BURLINGTON, NC 27215 – 2/2019 - PRESENT

Developer of an e-commerce online store creating and distributing organic shea butter products for the skin and hair suitable for the maintenance and repair of all skin types and hair.

CUSTOMER SERVICE/SECURITY REPRESENTATIVE, ALLIED UNIVERSAL; MEBANE, NC 27302 - 1/2017 - 11/2018

Provided necessary security of assigned facilities and delivered all customer service needs within abilities and liberties. Offered detailed attention and resolution under various circumstances. Upheld high standards of the company by influencing suitable behavior within any environment.

CUSTOMER CARE MANAGER, SYKES; FAYETTEVILLE, NC 28304 - 3/2014 -12/2016

Provided dedicated customer support while communicating effectively and accurately. Recording, addressing, and eliminating customer concerns with full access and skills to maneuver through personal and business accounts for existing/new AT&T customers.

ASSISTANT MANAGER, WENDY'S, FAYETTEVILLE, NC 28305 - 1/2010 - 2/2014

Accomplished department objectives by managing staff, and planning/evaluating department activities. Performed operational activities such as scheduling, inventory control, and maintaining stock. Assured the atmosphere was conducive to exceptional customer service and providing employees with an exceptional work environment to thrive in.

EDUCATION

Fayetteville Technical Community College, Fayetteville, NC - Associate Degree/Web

Technologies 5/2013

The Art Institute of Atlanta, Atlanta, GA – Associate Degree/Visual Communications 5/1998

SKILLS

Proficient in customer service, customer relations, labor, leadership/teamwork, plan development and execution, as well as being able to adapt to multifaceted working environments.

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