Sun City, AZ *****

602-***-****

ad22az@r.postjobfree.com

EDUCATION AND

TRAINING

Solano, Phoenix, AZ

SUMMARY

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

SKILLS

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Terminix International Phoenix, AZ December 2012 - Current CUSTOMER SERVICE REPRESENTATIVE

Sears

JANET DODGE

• Call Management

• Appointment Scheduling

• Inbound and Outbound Calling

• Data Entry

• Assisted customers with making payments or establishing payment plans to bring accounts current.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Conferred with customers by telephone or in person to provide information about products or services and take orders.

• Collaborated with sales team members to stay current on inventory levels and resolve item issues.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Maintained detailed records of customer interactions, transactions and comments for future reference.

• Updated [Type] system with order specifics and customer details, preferences and billing information.

• Took special orders in person and over telephone, generating additional revenue every month.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

JD

REFERENCES

References available upon request.

• Recommended improvements in products, service and billing methods to management to prevent future problems.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Answered customer inquiries and provided accurate information regarding products and services.

• Set up and activated customer accounts.

• Collected deposits or payments and arranged for billing.

• Used proven techniques to de-escalate angry customers during telephone interactions.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Contact this candidate