Stephen Holmes

**** ******* ****** ***. #**

Brooklyn, NY 11213

347-***-****

Email: ad22aq@r.postjobfree.com

PROFILE:

Detail-oriented professional with over 15 years of cultivating positive and professional relationships with staff, vendors, managers and senior management. exceptional customer service skills in a detailed oriented field.

PROFESSIONAL EXPERIENCE:

Qual voice LLC.

Wesrbury, NY-01-222-Present

Technician

Field Technician, responsible for the installation of Digital Video, High Speed Internet

and Digital Phones. Working both Inside and out doors, required to travel to inspect customers equipments, independently

diagnose service issues and construct innovative solutions.

Charter Communication

Charlotte, NC-08-17 - 11-21

Technician

Cable technician installing, repairing and maintaining residential cabling for internet and television

services, installing feeder lines that provide cable access to homes and business

Precision Cable,

Newark, NJ – 1/05 to 9/08

Technician

Responsible for installing cable, video, online, and telephone products and services, ensuring technical, quality and safety standards are satisfactorily met in commercial and residential areas. Also responsible for providing technical support, analyzing and repairing products for customers.

Duane Reade,

505 8th Avenue, New York, NY 10018 – 3/00 to 6/00

Assistant Manager

Manage and supervise daily operations of Duane Reade. Computerize and determine procedures. Prepare daily reports, operate the cash register and count out cashiers at the end of the day. Supervise 10-15 people on shift. Revise stock and inventory as well as open and close stores.

Staten Island Toyota/Manfredi Motors,

1590 Hylan Blvd., Staten Island, NY – 2/99 – 3/00

Sales Consultant

Provide assistance and service to the consumer intended to buy or lease a new or used Toyota car, truck or van to fit their style, comfort and convenience. Assisted and advised customers on various aspects (including but not limited to price, mileage, handling, etc.) of the Toyota product of their interest. Accompanied customers on test drives for handling and comfortability. Conducted customer credit checks and prepared documentation for writ-up of confirmed deals.

Halls Security, Governors Island,

New York, NY - 10/97 – 2/99

Security Officer

Maintained rules set by the United States Coast Guard including but not limited to policing the community and ensuring the safety of the government and civilian employees working on the island. Monitored the transportation of government and civilian employees to and from the Island. Performed routine trips around the Island to monitor safety and order.

International security Group

New York, NY - 07-95 - 11/98

Security officer

Securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building entry points and verifying visitors. Investigate security breaches, incidents, and other alarming behavior.

New York Transit Authority,

370 Jay St., Brooklyn, NY – 8/90 – 6/95

Staff Analyst

Conducted field studies on trains and buses. Monitored employees on time performance and courtesy to the public riding the NYC transit. Monitored passenger loads and revenue on the MTA. Researched data and prepared counseling forms that are sent to the field. Reviewed and analyzed chronic employees on a monthly basis pertaining to employees which remain on a chronic list. Compiled a chronic sick list on a daily basis. Worked up packages for disciplinary action on employees that violate sick rules. Updated and maintained computerized data to add or modify changes to employees.

Armrest Security,

Coney Island Avenue, Brooklyn, NY – 10/92 – 4/94

Special Officer

Enforced rules and regulations assigned by the federal government of all G.S.A. buildings under direct supervision of the federal police including but not limited to Patrolling G.S.A. building of the federal government. Performed periodic security checks at assigned post under direct supervision of the federal protection services. Checked identification of federal employees entering the building and/or restricted areas. Conducted search of civilians entering the building for business, confiscating and forbidden contraband. Operated (periodically) a metal detector on individuals as well as packages upon delivery to the building. Maintained logs on signed posts and prepared reports.

U.S. Army Reserve – 2/89 – 9/94

Personnel Record Specialist / Maintaining Office

EDUCATION:

Devry University, New York, NY Associates: ECT- 2016

City College, New York, NY, Associates: Liberal Arts - 1988

John Jay College, New York, NY, Bachelor of Arts: Criminal Justice – 1990

OTHER CERTIFICATES

Certified Arm Guard for New York State - 1995

TECHNICAL BACKGROUND:

Proficient in WordPerfect, Microsoft Excel, Windows 97, Spreadsheet, Field Service Skills, Water Purification and Excellent Communication Skills.

REFERENCES Upon request

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