Patricia Croyle

727-***-**** ad228x@r.postjobfree.com St. Petersburg, FL 33702

SUMMARY

SKILLS

Customer Service

Sales Proficiency

Purchase Recommendations

EXPERIENCE

Shipt Shopper, Shipt LLC, August 2017-Current

Birmingham, AL

Suggested comparable products to replace out-of-stock items. Meet deadlines for assigned tasks while maintaining high standards of work quality. Placed products on conveyors for final wrapping and shipment. Issued supplies, materials and products to team members based on information from requisitions.

Set up advertising signs on shelves and counters to attract customers and promote sales. Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Assisted teammates with daily tasks during peak periods. Stamped price tags on merchandise, referring to official price lists. Greeted customers and answered product or service questions. Read orders to verify attributes and quantities of merchandise. Kept work areas clean, neat and organized for optimal productivity and worker safety. Tracked outgoing orders to provide shipping status to customers. Read orders to obtain item numbers and located merchandise in bins or on shelves. Demonstrated great teamwork skills with staff members involved in production and transport. Keep track of all incoming payments and receipts related to deliveries. Received and counted stock items, recording data manually or on computer for inventory purposes.

Pick, pack, deliver, and restock items from local stores to customers' homes in an efficient manner.

Follow established safety protocols when driving a personal or company vehicle on deliveries. Compared merchandise invoices to items actually received. Maintain cleanliness of shopping bags and totes during each shift. Stocked shelves, racks, and bins with new or transferred merchandise. Packed and unpacked items, checking breakables before stocking on shelves. Ensure compliance with local laws regarding transporting goods across state lines. Stored and organized items in tool or supply rooms, allowing for easy retrieval. Recommended disposal of obsolete stocks to write off unsellable items from inventory. Secured and stored items until customer pickup.

Printed accurate labels and applied to boxes, crates and containers prior to shipment. Answered [Number] calls per shift to assist with customer questions and concerns. Displayed strong telephone etiquette, effectively handling difficult calls. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Collaborated with others to discuss new opportunities. Completed day-to-day duties accurately and efficiently. Recognized by management for providing exceptional customer service. Achieved cost-savings by developing functional solutions to problems. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Maintained schedule of class assignments to meet deadlines. Planned and completed group projects, working smoothly with others. Worked with cross-functional teams to achieve goals. Assisted with customer requests and answered questions to improve satisfaction. Modified existing software systems to enhance performance and add new features. Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. Club Demonstrations, CDS, December 2012-December 2017 AL

Worked with employers to identify and stock optimum products. Developed and optimized demonstrations to best connect with prospects and encourage sales.

Put together eye-catching displays to attract potential customers and encourage questions. Maintained professionality and efficiency while working closely with leadership. Restocked shelves at retail locations with products to match planned demonstrations. Performed quality control checks prior to demonstrating any products or services. Provided post-event follow-up by sending out thank you notes or surveys as appropriate. Created instructional materials and conducted training sessions with staff members on product features and benefits.

Tracked market and competitor activities to stay current on products and consumer preferences.

Produced informational brochures detailing product features, use and care. Responded promptly to customer inquiries concerning product features or benefits via phone or email.

Taught customers how to personalize experiences with products and obtain maximum benefit. Documented all activities related to product demonstrations including setup, execution, take-down.

Incorporated costumes and attention-grabbing techniques to boost promotional success. Achieved cost-savings by developing functional solutions to problems. Maintained updated knowledge through continuing education and advanced training. Displayed strong telephone etiquette, effectively handling difficult calls. Planned and completed group projects, working smoothly with others. Delivered products to customer locations on time.

Collaborated with others to discuss new opportunities. Maintained schedule of class assignments to meet deadlines. Assisted with customer requests and answered questions to improve satisfaction. Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. Modified existing software systems to enhance performance and add new features. Customer Service Associate, Lakeside Insurance Agency, July 2010-October 2017 Clearwater, FL

Led on- and off-site customer support teams across multiple time zones. Liaised between customers and retail buyers to expedite orders and meet customer demands. Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.

Adjusted bills and refunded money to resolve customers' service or billing complaints. Excelled in exceeding daily credit card application goals. Assisted customers with making payments or establishing payment plans to bring accounts current.

Assisted customers with price checks, lifting heavy items and addressing other inquiries. Oversaw warranty counseling process to manage expense controls. Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Followed up with customers after purchase to ensure satisfaction. Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Surpassed sales goals through implementation of successful marketing strategies. Handled cash register operations accurately during peak times. Recommended and initiated product offerings to meet customer changing needs. Strengthened customer retention by offering discount options. Increased customer traffic count by [Number]% and retail sales by [Number]%. Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Provided information about products and services available to customers. Collected deposits or payments and arranged for billing. Performed additional duties as assigned by management team. Documented customer correspondence in CRM to track requests, problems and solutions. Maintained knowledge of current sales promotions and new product releases. Troubleshot shortages and overages to support quality control efforts. Kept work area neat, clean, and well-stocked at all times. Compiled daily sales reports for management review. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Followed policies and procedures to meet or exceed established performance requirements. Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Recommended improvements in products, service and billing methods to management to prevent future problems.

Operated multi-line phone system and online messaging system to communicate with customers.

Assisted customers with returns, exchanges, refunds, and other transactions as needed. Educated customers on special pricing opportunities and company offerings. Prevented key account losses by researching discrepancies and correcting problems. Prepared and evaluated CRM reports to identify problems and areas for improvement. Contacted customers about potential service upgrades, new [Type] services and account changes.

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Provided top quality control and eliminated downtime to maximize revenue. Partnered with internal teams to uncover customer needs and cross-sell opportunities. Maintained an organized system for tracking customer interactions and feedback. Promoted brand and marketing campaigns to create interest with customer. Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly. Updated databases with new and modified customer data. Greeted customers and identified their needs.

Trained new hires on products and services, best practices and protocols to reduce process gaps.

Organized client contracts, records and reports to strengthen traceability. Updated [Type] system with order specifics and customer details, preferences and billing information.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Delivered products to customer locations on time.

Collaborated with others to discuss new opportunities. EDUCATION AND TRAINING

High School Diploma

St Petersburg Catholic High School, St. Petersburg, FL June 1975