Virtual assistant/ chat support VA

DIANA NEKESA WAKWOMA

A professional Virtual assistant with over 5 years of working in different administrative positions as a front office manager, receptionist, cashier, receptionist and data entry officer. I am a writer with over 9 years of academic writing, project writing, data collection and data entry. CONTACT

001000, Thika, Kenya

Thika Garissa Highway

SKILLS

Marketing Specialist

winmedia.io Dubai

Responsibilities

EXPERIENCE

05/2023-up to date

Chat support skills

Great communication

skills

Social media

management

Proficiency in google

documents

Appointment setting

skills

Database management

skills

Contacting potential customers

Interacting with clients through Dms on Instagram, LinkedIn, TikTok

Setting up appointments through Dms

Managing databases

Reporting

Appointment setter

Scalling with sales

01/2023 up to 05/2023

Responsibilities

Contacting leads

Engaging prospects

Appointment scheduling

Database management

Reporting

Product knowledge

Continuous learning

+254*********

ad228i@r.postjobfree.com

ad228i@r.postjobfree.com

INTERESTS & HOBBIES

Reading inspiration books

Cyber surfing

Outdoor activities

Writer

Word Agent

Responsibilities

Product review

Article writing

Lead Generator

01/2024 to 12/2022

Barclays bank

03/2012 to 01/2013

ACADEMIC AND PROFESSIONAL

AFFILIATIONS

Member Barclays ideas Club

SEO certified

REFERENCES

Winner Tchegyeu

Owner Winmedia -Dubai

ad228i@r.postjobfree.com

Barclays Bank

Hebron Mwangi

Branch Manager

072*-******

Dr Soren Otieno

Managing Director Nairobi

Orthopedic

Plastic and Reconciliation Centre

072*******

Responsibilities

Provide the Bank with sales leads for its products by soliciting business from prospective retail customers

Attend or make presentations to corporate on various retail consumer products

Provide customers with advice on how to complete application forms for all the Bank's products, including opening accounts and loan products

Inform customers of the set requirements, security documentation, processes and procedures that pertain to loan applications.

Ensure that completed application forms with supporting documents are delivered/sent to specified Bank branches/loan centers for onward forwarding to the Bank's credit department for credit assessment

Send completed application forms to the Bank's loan centre on a daily basis.

Explain fully to customers the terms and conditions of the bank's products.

Front office operator

Nairobi Orthopedic Center

04/2010 to 12/2011

Responsibilities

Welcome patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Charles Gacigua

Manager Silver bird Cinemas

Nairobi

072*******

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Ensures availability of treatment information by filing and retrieving patient records.

Cashier

Silver Bird Cinemas/ Bookstore

Responsibilities

Ticketing

3/2009 to 04/2010

Cashiering at the book store

Data entry

Doing daily stock takes

Receiving stocks at the book store

Data entry officer

Raki coffee Ltd

Responsibilities

Data entry

Reviewing data

01/2008 to 04/2008

Receptionist

Sudan Organization for Rehabilitation and Development. (SORD) 12/2007 to 12/2008

Responsibilities

Front Office Operations

Maintaining office petty cash.

EDUCATION BACKGROUND

Kenya Institute of Management

Diploma in purchasing and supplies section II

04/2019-09/2019

Kenya Institute of Management

Certificate in Business Management

01/2007- 06/2007

Contact this candidate