Customer Service Security Guard

BIMAL SERMA

Date of birth: **/**/**** Nationality: Nepalese Gender: Male Phone number:

(+977) 980-***-**** (Mobile) Phone number: (+977) 974-***-**** (Work) Email address: ***************@*****.*** Whatsapp Messenger: +977-980-***-**** Address: kathmandu,Kapan, 44600, Nepal (Home)

Dedicated and experienced professional with a strong background in security, hospitality, and customer service. Seeking a challenging position that allows me to leverage my skills and experience as a Security Guard, Barista, and Waiter to contribute effectively to an organization's success.

PROFESSIONAL EXPERIENCE:

Security Guard

Dubai, UAE

• Ensured the security and safety of premises, personnel, and assets by patrolling, monitoring surveillance equipment, and conducting access control procedures.

• Responded promptly to security breaches, alarms, and emergencies, demonstrating the ability to remain calm and take appropriate action.

• Conducted thorough security checks and inspections, reporting any irregularities and addressing them promptly.

• Collaborated with local law enforcement and emergency services as needed.

• Maintained accurate records of security incidents and daily activities.

• Participated in ongoing training and development to stay updated on security protocols and procedures.

Barista

1 YEARS

• Prepared and served high-quality coffee and beverages to customers, consistently meeting the company's standards for taste and presentation.

• Provided exceptional customer service by taking orders, processing payments, and addressing customer inquiries and concerns.

• Maintained a clean and organized work area, including regular cleaning of equipment and utensils.

• Collaborated with team members to ensure smooth operation during peak hours.

• Assisted in inventory management, restocking supplies, and placing orders as necessary. Waiter

2 YEARS

• Greeted and seated guests, presented menus, and provided recommendations on food and beverage selections.

• Took accurate orders, relayed them to the kitchen, and ensured timely delivery of meals to tables.

• Managed guest requests and resolved any issues or complaints promptly and courteously. ABOUT ME

WORK EXPERIENCE

1 / 3

• Maintained a neat and clean appearance, adhering to the restaurant's uniform and grooming standards.

• Collaborated with kitchen and service staff to optimize restaurant operations. Nepal

SCHOOL LEVEL PASSED

Mother tongue(s): NEPALI

Other language(s): ENGLISH HINDI

Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access Google Suite (Gmail, Google Meet, Google Docs, Google Sites) EMAIL GMAIL Facebook Twitter Instagram BEST SKILLS

• Security protocols and access control

• Emergency response and crisis management

• Customer service and interpersonal skills

• Surveillance equipment operation

• Food and beverage preparation

• Team collaboration

• Communication and problem-solving

• Attention to detail

SKILLS

1. Friendly

2. Detail-oriented

3. Efficient

4. Thorough

5. Health and safety code compliant

6. Excellent communication

7. Works well independently and in a team

8. Time management

9. Reliable

10. Honest

INTERESTS & CO-CURRICULAR ACTIVITIES

• Leadership and Teamwork

• Creative Pursuits

• Volunteering and Community Involvement

• Physical Activities and Sports

• Language Skills

• Traveling

• Reading

EDUCATION AND TRAINING

LANGUAGE SKILLS

DIGITAL SKILLS

ADDITIONAL INFORMATION

ORGANISATIONAL SKILLS

COMMUNICATION AND INTERPERSONAL SKILLS

HOBBIES AND INTERESTS

2 / 3

I hereby declare that all the information furnished above is true to the best of my belief 3 / 3

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