Vaneccia Roebuck Memphis TN *****

901-***-****, ad223c@r.postjobfree.com

A amiable and dedicated customer service representative with extensive experience in Account Administration, Customer Service following Data Entry. Working diligently to be a solid team player with a positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever role and/or department assigned. EXPERIENCE

AppleOne, Memphis Tn— (Remote) Customer Service Supervisor October 2023- PRESENT

• Worked with internal teams to understand business needs and changing strategies.

• Analyzed and updated all necessary changes to Salesforce software Recommended metrics and models based on observed trends.

• Cross trained in multiple departments to know all company needs and train new employees.

• Audited internal data.

• Noted customer correspondence in CRM to track requests, problems and solutions.

• Processed customer service requests via phone support and email support.

• Customized CRM using the most up-to-date tools (i.e., workflows, triggers)

• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

NTT Data, Memphis TN— Data Entry/Account Administrative Representative January 2022 – March 2023

• Performed administrative tasks and assisted in executing business solutions

• Successfully entered data into company database and validated the accuracy of valuable company information

• Used and analyzed data from automated information aggregators to update the database

• Generated data reports, enter company findings into the database and perform backups

• Supported data entry across departments as requested, switching promptly to new projects. The Powell Agency, Memphis TN— Customer Services Representative April 2021 – December 2021

• Assisted staff with resolving complex customer issues and implementing targeted solutions.

• Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

• Documented customer correspondence in CRM to track requests, problems and solutions.

• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

• Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

• Assisted customers by providing confirmations, answering questions and offering general information.

EDUCATION

Mitchell High, Memphis TN — High School Diploma -

August 2018- May 2017

Strayer University, Memphis TN — Associates of Science – Criminalistics and Criminal Science SKILLS

• •SUPERVISORY EXPERIENCE

• •SALES

• •SUPPORT

• •SALESFORCE

• •ORDER AND REFUND PROCESSING

• •DATA ENTRY

• • TECHNICAL SUPPORT

• • MEDICAL INSURANCE REP

• • MICROSOFT OFFICE

• •BILLING

• •EFFICIENT AND DETAIL-ORIENTED

• •CRM SOFTWARE

• •LIVE CHAT SUPPORT

• •ZENDESK

• •UNDERSTANDING CUSTOMER NEEDS

• •CREATIVE PROBLEM SOLVING

• Scheduling

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