Sam Hatley

** ********* **, ****** *** Rey, Ca, *0292 509-***-**** ad222g@r.postjobfree.com

Summary

Enthusiastic and hardworking Director of Operations with over 15 years’ experience in the Hospitality industry, managing multi-venue operations, optimizing financial performance, and delivering exceptional guest experiences. I am currently looking for different industries to take and apply my skills. Experience

DIRECTOR OF OPERATIONS UMBRELLA HOSPITALITY GROUP LOS ANGELES JULY 2023 – NOV 2023

· Led strategic oversight of multiple hospitality venues.

· Oversaw financial planning, budgeting, and cost control, resulting in dropping our food costs by 13%.

· Streamlined operations by introducing efficient processes and standard operating procedures.

· Fostered a culture of staff development and training, enhancing team performance and employee satisfaction.

· Developed and executed strategic plans to drive revenue growth. GENERAL MANAGER/ OPERATIONS MANAGER FIISH CULVER CITY JUNE 2022 – JUNE 2023

· Identified opportunities for business growth, implemented strategies to increase revenue and market share, managed inventory and controlling costs to maximize revenue and profitability.

· Increased SPH by 6% through FOH trainings and competitive campaigns

· Ensured a high level of customer service, led team meetings, and provided monthly training sessions with all FOH staff.

· Oversaw regular reports to the restaurant owners/upper management regarding financial performance, operational metrics, and forecasting. Communicating effectively with the team, addressing concerns, and fostering a positive work environment. GENERAL MANAGER RAW BAR BONDI BEACH NOVEMBER 2021– MAY 2022

· Coordinated daily Front of House and Back of House restaurant operations.

· Assist in decision making regarding all matters of customer excellence.

· Hired and trained new staff, led team meetings, and group training sessions, and implemented upselling strategy for FOH staff.

· Maintained service standards and ensured operations were at a high level. GENERAL MANAGER ZINC PORT DOUGLAS MAY 2021 – NOVEMBER 2021

· Responsible for the budget preparation, revenue management, and monthly P&L reports

· Recruit, hire, and train staff members on customer service skills, food & beverage knowledge, sales, and COVID health & safety standards during pandemic

· Increased Bar Gross Profit by 6% by correctly costing all cocktails, spirits, and wine. Page 2

· Increased SPH by 20% putting together a 5-course standard and premium tasting menu that included wine pairings.

· Decreased labor costs by 10% by analyzing team members strengths versus customer flow, hiring skilled employees, and adjusting the rosters to the restaurant’s needs. ASSISTANT GENERAL MANAGER CICCIABELLA NOVEMBER 2018– NOVEMBER 2020

· Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions. Had an exceptionally low turnover rate with staff.

· Oversaw all FOH rostering and kept wages below 12% therefore maximizing savings for the venue.

· Developed incentives for staff to succeed and reach goals, provided excellent customer service by meeting customer needs and handling customer complaints directly.

· Coordinated daily restaurant management operations, delivered superior food and beverage service maximising customer satisfaction.

EDUCATION

BUSINESS MANAGEMENT AUGUST 2010 EASTERN WASHINGTON UNIVERSITY, CHENEY, WASHINGTON, USA

ASSOCIATE DEGREE OF ARTS JUNE 2009 SPOKANE FALLS COMMUNITY COLLEGE, SPOKANE, WASHINGTON, USA

Skills & Abilities

· Certificate in leadership from Eastern

Washington University.

· Financial Management

· Efficient in Python

· Excellent interpersonal and communication

skills.

· Operations Management

· Critical problem solving.

· Detailed oriented.

· Time management.

· Budget and forecasting

· Marketing and Promotion

· Proficient in Excel & Microsoft Word

References

Umbrella Hospitality Group Austin Melrose, Owner ad222g@r.postjobfree.com Umbrella Hospitality Group Adam Picker, Partner ad222g@r.postjobfree.com FIISH Grant Myers, Executive Director 310-***-**** Raw Bar Noah Costello, General Manager +61-403****** Drake Eatery Carolina Souza, Former AGM 042*-***-*** Cicciabella Robbie Dodds, Former Bar Manager and co-worker ad222g@r.postjobfree.com Icebergs Dining Room and Bar Noah Costello, Former Beverage Manager and co-worker ad222g@r.postjobfree.com

Friend and Regular John Galanis, Owner of Eastside Certifiers Pty Ltd 041*-***-*** Panama House Cristy Piccini, Former GM of Panama House & Fonda ad222g@r.postjobfree.com Petit Ermitage Los Angeles Justin Thompson, former guests relations Manager ad222g@r.postjobfree.com

Contact this candidate