TYLER J. HINESLEY

*** ******** **. *******, ** **960

317-***-**** ad221n@r.postjobfree.com

Communications / Radio Operator

Skilled professional with an outstanding reputation for integrity and results; with extensive diverse experiences in Field Radio Communications, management, supervisory and leadership skills. Articulate, problem solver with superior analytical and communication skills. Organized, meticulous, and methodical, particularly adept at problem identification, research, analysis, and resolution. An innate ability to develop loyal and cohesive team dedicated to the task at hand. Exceptional reliability and strong work ethic; well-disciplined, self-motivated, and career minded. Skilled with ability to meet and train people on any level. Core competencies include the following:

Field Radio Operator Trouble Shooting & Radio Repair Communications Maintenance Radio Programming Team Building & Leadership Communication Skills Customer Service Satellite Radio Communications Public Speaking Single and Multi-Channel Radio Frequencies Active Secret Clearance

WORK EXPERIENCE:

Global Tel-Link/Viapath Technologies

Site Administrator Technician

Worked independently without direct supervision, providing remedial repair, preventive maintenance, and system reliability services on telephony/tablet equipment inside the prison system. Responsible for overall service of ViaPath communication products at assigned customer sites and always willing to assist the customer. Provided service on equipment in the PBX, IDF, and directly on the customer’s equipment. Responsibilities

• Served as a positive ambassador representative for ViaPath when meeting with customers and clients demonstrating service excellence.

• Prioritized, planned, and communicated updates associated with assigned service calls.

• Escalated problems through proper channels when appropriate.

• Interacted in a professional manner with customers to foster positive relationships.

• Replaced and maintained telephony/tablet hardware and network components.

• Pulled cable, mounted network devices, installed telephony hardware.

• Administered kiosk service and collections, clearing bill/paper jams, and depositing monies at assigned financial institutions. TYLER J. HINESLEY

2 P a g e

• Worked daily defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developed working knowledge of all operating standards, practices, and procedures.

• Troubleshot wiring to include tracing and repairing or replacing damaged wiring and conducting repairs on 66-Blocks, BIX-blocks, or Cutoff Switches

• Replaced fiber, and CAT5/6 jumpers on switches and other network equipment.

• Handled special projects as assigned by Field Service Manager

• Available 24/7 for service callouts in designated area.

• Energized and fostered an effective and impactful team environment.

• Troubleshot video visitation and messaging issues while working with tech support on a solution.

• Trained technicians and tablet administrators on telephony, network, and tablet equipment.

• Performed troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable.

• Returned damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process.

• Proficient in Windows OS, and MS Office.

• Conducted site surveys for future equipment deployments and mapped out wiring from PBX to designated locations.

Monterey County Communication Technician II

Responsibilities

• Installed, tested, diagnosed, troubleshot, and repaired a variety of fixed and two- way radio equipment, mobile data, lights, sirens, speakers, microphones, video cameras, shotgun locks, automatic door openers, map lights, scanners, wig wags, WiFi, timers, and other equipment into law enforcement vehicles.

• Reviewed and logged information to support inventory and maintenance history.

• Read and interpreted schematic drawings of RF and electronic equipment.

• Used a variety of diagnostic tools related to troubleshooting various communication systems.

• Coordinated technical resources, scheduling of customer requests, and outside contractors.

• Assisted clients and customers either by phone or in person. If unable to assist, referred users to other communications personnel for assistance.

• Strong knowledge of DC voltage and circuits ran throughout law enforcement vehicles to power equipment.

• Installed, maintained, troubleshot, and repaired a wide range of communications electronic equipment, using proper troubleshooting methods, tools, test equipment, circuit diagrams and technical manuals, in order to maintain systems in good working order.

TYLER J. HINESLEY

3 P a g e

• Coordinated with law enforcement agencies in Monterey County to improve their communications on portable, mobile, and base station radios.

• Certified tower climber by Safety One Training International, Inc.

• Under minimal supervision including maintaining and repairing more complex analog, digital, and microwave communications equipment.

• Utilizing more complicated test equipment, exhibiting additional planning and coordination skills.

• Coordinated coverage checks with local law enforcement on radio communications with mobile and portable radios.

• Documented and wrote spreadsheets on coverage issues in area’s law enforcement were having issues on mobile and portable radios.

• Integrated new test procedures on radio’s that had not yet been implemented or discovered in the work area.

• Provided classes to law enforcement agencies on how to use new communication equipment and specs about how the radio functions with different equipment attached to their radios.

• Advised managers on different approaches to testing certain communication equipment.

• Conducted operational checks on all tactical radios and associated gear.

• Installed, maintained, tested, and repaired communications equipment requiring basic knowledge of technical theories of electronic circuitry, such as radio transmitters, receivers, speakers, and microphones. AT&T Installation Technician

Responsibilities

• Aligned and peaked satellite dishes.

• Troubleshot coaxial cable and made new RG6 coax cable when needed.

• Utilized multiple power tools while working on a ladder to trouble- shoot connection issues.

• Conducted Customer Service and Education on devices being installed, and demonstrate how the product is used.

• Tested for foreign voltage on objects.

• Wired and installed connections from a satellite dish to a home receiver.

• Operated test equipment to assess and adjust azimuth, tilt, and elevation on an antenna.

• Determining good line of site for satellite connection using an Inclinometer.

• Assisted co-workers to complete jobs more efficiently.

• Connected all equipment being used to a proper grounding. TYLER J. HINESLEY

4 P a g e

Verizon Wireless Cell Technician/Cell Site Engineer Observed and maintained the Verizon Network. Troubleshooting network pieces of equipment to be more proficient in the field. Maintaining Cell sites by doing quarterly, semi-annual, and annual PM's. Finding new ways to make the Verizon network more accessible from remote locations. Communicating with contractors to keep Verizon equipment and sites fully functional. Upgrading equipment to stay ahead of competitors and bring customers a better and more reliable network. Responsibilities

• Performed preventative and remedial maintenance on all base station and transmitter equipment.

• Maintained, programmed, and upgraded Microwave equipment.

• Performed installation and optimization of cell equipment.

• Integrated Network hardware and interconnect facilities.

• Made recommendations to engineering for improving network coverage and implementation.

• Programmed routers to work in conjunction with Microwave/RF equipment.

• Maintained inventory of test equipment, base station, and transmitters.

• Implemented clear and concise reports for system documentation.

• Site optimization including PIM/VSWR testing, 911 testing, and call testing.

• Programmed communication equipment using Linux.

• Fiber testing/turn up.

• Tested and analyzed network coverage to ensure contiguous communication and network integrity and quality.

• Very little to no supervision on daily work assignments.

• Conducted training on conversions and integrations on newer technologies.

• Programmed, managed, and operated the ALU 7705.

• Engaged with project management on capital projects.

• Highly motivated and eager to learn new communication and programming skills.

• Performed work with Verizon Wireline dealing with T1’s, POTS, NID’s, and poll climbing.

TYLER J. HINESLEY

5 P a g e

Field Radio Operator / Communications Supervisor

• Supervised the installation, testing, repair and integration of telecommunications and field radio systems, reviewed plans for projects, prepared and scheduled work assignments.

• Advised senior supervisors and managers on employment of secure communications networks systems.

• Planned and supervised the installation of singles and multi-channel networks in various geographic regions, and stressful conditions.

• Conducted data analysis, program evaluation, and risk management.

• Supervised, prepared work schedules, ensured security, and force protection procedures for forward deployed communications personnel.

• Determined whether radio equipment should be repaired, replaced or augmented by additional equipment, considering volume of communication traffic. Digital Multi-Channel / Radio Operator / Budgeting / Maintenance

• Prepared estimates to determine planning and coordinating of future Telecommunication projects.

• Conducted on-site work inspections, to identify and assess operational concerns, and to take corrective action when necessary.

• Inducted broken equipment into the maintenance cycle for repairs.

• Prepared, coordinated, integrated, and managed network design, configuration, operation, defense, restoration, and improvements.

• Radio telecommunications and Satellite Communications planner, supervisor for field exercises.

• Conducted operational checks on all tactical radios and associated gear.

• Managed the embarkation and transportation of cryptographic and communication equipment for various training operations.

• Inventoried all components of various antennas.

• Conducted radio transmissions on field operations.

• Incorporated Ultra High Frequency (UHF) Radios.

• Operated Very High Frequency (VHF) Radios and Installed High Frequency

(HF) Radios.

Training

• Supervised, coordinated, and taught new assigned communication personnel and infantry marines in programming and troubleshooting multiple different radio systems, as well as High Performance Waveforms and Tactical Chat procedures.

• Provided on-the-job new design software training to all assigned personnel.

• Managed and maintained on-line training database for work center personnel.

• Provided guidance in the areas of training, conduct, leadership, professional development, assignments, financial management, and safety. TYLER J. HINESLEY

6 P a g e

WORK HISTORY:

03/2010 to 02/2014; Field Radio Operator / Digital Multi-Channel Wideband Transmission Equipment Operator, 5

th

Battalion 11

th

Marines, Camp Pendleton, CA

04/2014 to 04/2015: Mira Costa College / Computer Science 04/2015 to 04/2017: Cell Technician/Cell Site Engineer / Verizon Wireless 06/2017 to 10/2017: Installation Technician / AT&T 10/2017 to 08/2018: Communication Technician II/ County of Monterey 09/2018 to 09/2020: Intelligence Analyst/ Army National Guard 12/2018 to Current: Site Administrator Technician/ GTL (Viapath Technologies) EDUCATION & PROFESSIONAL DEVELOPMENT:

• Franklin Central High School, Indianapolis, IN

• High School Diploma

• Associates in Computer Science (1 year)

• President’s List for College GPA

• Wide Area Networking Technologies, Extremely High & Super High Frequency

• Single Channel Radio System Waveforms & Tactical Chat

• Support Wide Area Network (SWAN) RF

• VHF/HF/ UHF/SHF/ EHF Radio Systems

• Digital Multi-Channel Wideband Transmission Equipment Operator School

• Multi-plexing, Programming, Switching

• ALU/Nokia 3G/1X – Ericsson 4G LTE Equipment

• Verizon Wireless Cell Technician School

• Router/Backhaul/Utilization/Availability on Network Equipment

• IP Networking/Carrier Aggregation/LTE&CDMA Performance Classes

• DIRECTV Technician Authorization Certification

• SBCA Satellite Fundamentals

• Microwave Radio Systems/Nokia

• Microsoft Office/Excel/Word/G Suite/Linux

• Microwave Fundamentals – MDR8000 Certificate

• Basic Two-Way Radio Online Training

• Advanced Tower Rescue Techniques & Rope Access Techniques for Tower Workers.

• APCO Two-Way Radio Technician Certificate

• 2018-2023 Security Awareness Training

AWARDS

National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Medal, Marine Corps Good Conduct Medal, Meritorious Mast, Certificate of Appreciation

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