Kartik Modi

Nationality Indian

Year of Birth *980

Profession Information Technology

Specialisation System Administration

Current Position Workplace Support Analyst

Year of joining Group 2000

Passport L2664551

EDUCATION AND PROFESSIONAL STATUS

Bachelor in computer application (B.C.A)

M.C.S.E 2000 (Microsoft Certified Professional System Engineer).

Diploma in Computer Hardware & Networking from Jetking School of Electronic Technology.

ITIL V3 Foundation course

24 years’ experience of Information Technology.

Hardware

PC Assembling, Maintenance & Troubleshooting of Workstation.

Installation of various devices like Plotters, Printers, Scanners.

Software

Installation & Maintenance of Windows 10, 7, XP base operating system.

Bentley Software’s installation like Staad–pro, Pims- Live link & Project wise Explorer, Staad- pro, Open plant Modeller, Auto plant 3D, Sewer CAD, Water-CAD, Hammer etc.

Autodesk base software like AutoCAD, Revit, Civil 3D, Auto plant3D, Navis works installation, configuration & trouble shooting.

Intergraph software like Ceaser-II, P V Elite, Tank installation, Configuration & Troubleshooting.

Office 365 support like Outlook, One Drive, Skype, SharePoint etc.at desktop side.

Service-desk (Service-now Tool) Incident & Request Management like Ticket creation, Assigning, updating, Resolution etc.

Installation of Win-10 OS as per SCCM server policy.

Deploy software’s via SCCM Configuration management console.

Network

Installation, Maintenance of physical Network & Network switches installation.

Installation of information outlets & Cable Crimping.

Knowledge of Networking Protocols

Server

Windows 2012 & Windows 2016 base server.

User Login related setting, Mailbox creation & Configured with Active Directory.

User rights Assignment, Folder creation in Network Drive etc...

Network Printer installation at Sever side.

IDRAC Management like Firmware. Bios, Raid Update. Log creation.

Basic Knowledge of Hyper-V & VMware esxi 6.7.0

Symantec Backup Exec.2010 R3 software installation, Configuration, troubleshooting.

EXPERIENCE

Aug 2021 – Continue Wipro & Gail - Contractual

Backup Engineer - (days basic contract)

Sometime provided support to Kotak Mahindra Bank Limited & HDFC Bank Limited on behalf of Wipro. Everyday support users IT related issue like Internet issue in machine, Machine formatting, BMC remedy ticketing tool for helpdesk support. New machine installation across Gujarat branches.

Sometime provided support to Gail India Limited on behalf of Sirius Global Limited. Everyday checking Link status of Gail branches. Outlook issue, Archive pst creation, Hardware issue, Infra devices monitoring in server rack.

Sep2000 – June2020 MOTT MACDONALD Consultants

Workplace Support Analyst, Ahmedabad, India

Responsible for Day-to-Day troubleshooting of (260 Dell) workstation Hardware problems. As per company standard OS installation & others Softwares like AutoCAD, Revit, Staad-pro, MS Office, Antivirus etc. Provide support for Web base ERP application Like Expenses, Time sheet, PMD etc. To impart orientation to new joiner pertaining to IT systems & work in Network environment..

Remote Support to India & Middle East offices for desktop related issue.

Provided total IT support to Hyderabad Branch remotely from March 2013 to April 2020.

Service Now Call Management Including Call assigning, SLA and Resolution etc.

Project Execution

Hyderabad Office Move: Involved in Hyderabad office shifting in Feb 2015 from exiting office to new Business centre. Connected all infra devices in common rack including cabling. Installed other devices like Desktop, Laptop, printer, scanner etc...

Technology Transformation Project: Participated in Technology Transformation Project across the IMM (Mott MacDonald India) branches. Installation of Win-7 OS via SCCM server & other software’s installation as per standard.

Shillong Sewerage & SWM Project at Shillong (Meghalaya): In April 2010, I have created 15 Desktop LAN setup with connectivity at Ahmadabad office via team viewer. Providing remote support for any problem.

GNOS Implementation: Participated for GNOS Installation in 2007 across the IMM (Mott MacDonald India) Branches. Installation of Win-XP, Office 2003, AutoCAD & other basic software’s.

Aug1998- Aug2000 Multinet Technology

Hardware Engineer, Ahmedabad, India

PC Assembling, Maintenance etc. Windows 95, 98 OS, MS office 97 Installation. Also Device Driver Installation & provided customer support.

Personal Information Mobile No: 987-***-****

E-mail Id: ad221m@r.postjobfree.com

Address

4-B, Mahalaxmi Colony,

Nr. Old Railway Crossing, Nr. Rajpath Flat, Maninagar,

Ahmedabad-380008, India

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