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Customer Service Project Management

Location:
Riverdale, MD
Salary:
Negotiable
Posted:
January 25, 2024

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Resume:

Nerissa Caridad Zamora

ad2218@r.postjobfree.com • 979-***-****

Lynchburg, VA 22505

Administrative Operations Management – Remote

Results-driven professional with a wealth of experience in optimizing organizational processes, enhancing efficiency, and ensuring seamless day-to-day operations. Proven ability to oversee administrative functions, streamline workflows, and implement strategic solutions that positively impact overall performance. Adept at managing multifaceted tasks, leading cross-functional teams, and fostering a collaborative work environment. Known for implementing best practices, improving productivity, and achieving operational excellence. Expert at cooperating with team members for successful accomplishment of set objectives. Innovative thinker able to generate new ideas, anticipate needs, and initiate change.

Areas of Expertise

Administrative Leadership

Business Consulting

Process Optimization

Project Management

Strategic Marketing

Relationship Building

Facilities Management

Compliance & Risk Assurance

Logistics Operations

Customer Service Excellence:

Cross-functional Collaboration

Team Coordination & Training

Career Experience

NCZH Marketing and Consulting MA 2018 – Present

President & CEO

Provide individualized consultation to clients, identifying objectives and formulating forward strategies. Develop tailored solutions highlighting skills, experience, and qualifications per each client's specific industry and job target. Execute thorough market research to align personal brand with current industry trends.

Major Contributions:

Assessed market challenges, developed strategic solutions resulting in enterprise profitability for clients.

Fostered client relations, provided on-going support, and became a trusted career advisor.

Adecco Staffing 2023 (two months)

Worked in selections and assembly for JCrew in Lynchburg Virginia. Sorted 1400 garments just in one shift.

KDC One 1000 Robbins Road Lynchburg, VA 2019 – 2023

HPO Operator

Steered packing product processes with consistent attention to accuracy. Participated in the training and development of new line leads. Performed safety audits, ensuring equipment met required standards. Streamlined team communication, thus bolstering overall efficiency. Contributed to achieving manufacturing objectives through active involvement.

Major Contributions:

Succeeded as a line lead, enhancing overall production outcomes.

Commended for maintaining zero machinery safety violations.

LCS City School 2018 – 2019

Substitute Teacher

Offered comprehensive knowledge in diverse field of education from K-12, including math, science, librarian, social studies, technology, special education. Maintained dynamic classroom environments conducive to active, comprehensive learning. Coordinated with other staff members to track and support student progress. Conducted extensive research to stay current with modern teaching techniques. Implemented technology strategies to bolster student engagement.

Major Contributions:

Ensured development of dynamic educational environments by focusing on each student's unique learning style.

Actively stayed up-to-date on the latest teaching methods by continuously conducting extensive cutting-edge educational research. Acknowledged for significant improvement in students' academic performance and engagement.

Extra Solutions, lynchburg VA 2018

Manager (Full-time)

Managed efficient packaging and employed highly organizational skills to maintain consistency. Oversaw shipping operations to ensure conformance to regulatory standards. Facilitated swift coordination with warehouse teams to uphold inventory integrity. Directed safety protocols in the shipping area, aligning with workplace safety regulations.

Major Contributions:

Collaborated with diverse teams to accelerate product movement with zero damage.

Executed administrative tasks related to shipping and receiving operations to expedite workflow.

Implemented an innovative safety protocol, leading to Zero reduction in workplace accidents.

Additional Experience

Life Insurance Agent at Primerica Financial Services

Sales Associate at Kohl’s

Administrative Billing Manager at Medical Credit Services

Banking Administrator at Federal Aviation Administration Credit Union

Security Personnel at Transportation Security Administration

Education

Liberty University – 3-years Education Major (2020)

Master’s degree in Organizational Management with a specialization in Leadership - Graduate of the Forbes School of Business (MBA) - Ashford University

BA Degrees in Social and Criminal Justice - Ashford University (2014)

Associate’s Degree in Science Business Administration - Northern Virginia Community College, College of Southern Maryland, College of William and Mary Williamsburg Virginia

Professional Development

Golden Key National and International Honor Society Member

Ashford STAR Volunteer

Ashford Champs Mentor

Chairperson Neighborhood Watch

Chairperson of National Night Out



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