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Customer Experience Business Development

Location:
Boise, ID
Posted:
January 24, 2024

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Resume:

SERGIOS MAVROMICHALIS

775-***-**** linkedin.com/in/sergiosmavromichalis ad220w@r.postjobfree.com

Sales Management/Operations Professional

Sales Management and operations professional with proven success in new business development, implementation, and administration of multi-unit retail operations. Delivers leadership, innovative creative solutions and continuous improvement that strengthens market distinction and optimizes customer experience. Utilizes communication skills and relationship building to foster a highly collaborative team culture. Consistently exceeds sales targets and influences cross-functional employees to agree and align on new concepts, practices, and approaches to improve sales process efficiency and effectiveness. Core competencies include:

Sales Support Territory Management Account Servicing Client Base Retention

Sales Quota Management Customer Service Time Management Performance Evaluations

P&L Management Staff Training Staff Development Interdepartmental Collaboration Retention Vendor Relations Change Management Product Merchandizing + Selection

PROFESSIONAL EXPERIENCE

DICK’S SPORTING GOODS, Boise, ID 2020 – Present

District Manager/Director

Led many stores in multiple states with approximately 600 employees.

Hit and exceeded goals contributing to the 12.6 Billion in annual revenue for Dicks Sporting Good.

End to end execution of all stores, including the employee experience, customer experience and financial outcomes.

Spearheaded the successful launch of new product lines, collaborating with corporate partners and marketing teams to ensure seamless product selection, integration and promotion.

YAYAS CHEESE, Boise, ID 2017- 2020

Founder

Oversees and facilitates operations.

Founded a company that is now expanding and thriving

Secured key partnerships and clients that increased revenue by 100% YoY.

Successfully entered new markets, capturing market share, and achieving sales goals through effective marketing and sales strategies.

MONSTER INC, San Francisco, CA 2015 – 2017 Executive Vice President of Sales, Marketing and Strategy Worldwide

Led international market expansion efforts for Monster Products, increasing the company’s presence in over 50 countries, resulting in a 30% revenue growth.

Played a pivotal role in repositioning the brand to align with global market trends, enhancing the perception of Monster Products as a premium, cutting-edge technology company.

Established and managed strategic partnerships with domestic and international retailers and distributors ensuring product availability and visibility worldwide.

Conducted comprehensive market research and competitive analysis to identify growth opportunities, market trends, and consumer preferences leading to data driven decision making.

Page two, Sergios Mavromichalis, ad220w@r.postjobfree.com

Built and led a global marketing team, fostering collaboration and innovation across different time zones and cultures to achieve common goals.

BEST BUY, Nevada, Central California, Southern Utah, Idaho, Utah, Montana 2004 – 2015

District Manager/Director

Led 36 stores in multiple states with approximately 260 salary leaders and 3500 hourly employees and annual sales of over 1.5 billion.

End to end execution of all stores, including the employee experience, customer experience and financial outcomes.

Led, developed, motivated, inspired managers along with coaching, training, career counseling, and direction performance development through use of business performance and personal development goals.

Identified and reacted to the unique needs of the district/market which include the assortment of products, marketing, and competition.

Engaged in many Company initiatives Including international expansion in Europe, Canada, Mexico, and China.

Involved/Influencer in test stores/flagship stores for the Company regarding product selection, marketing campaigns, customer acquisition, vendor/partner store within store (Microsoft, Apple, Samsung, and Google).

District Sales Development Manager, California 2002 – 2004

Worked with all levels of store leadership to ensure behaviors and procedures were in place to achieve the desired end results.

Change Implementation Manager, Minneapolis, Minnesota 2000 – 2002

Worked with all levels of the organization including the Chief Executive Officer to ensure smooth and accurate change implementation within the company.

General Manager, Reno, Nevada 1998 – 2000

Led a diverse internal and external talent pool of 150+ employees, including 10 salary managers.

AWARDS

Dicks Sporting Goods: Top District-Customer Satisfaction Top District-Employee Retention Top District-Performance, Best Buy: Top ten performing Districts Achievers Award Top Gun Award Presidents Award

VOLUNTEERING

Board of Directors/Advisor, Junior Achievement of Utah 2005 – 2013

Fundraiser Coordinator, St. Jude’s Children's Hospital 2013 – 2016

EDUCATION

Bachelor of Business Administration (BBA) in Marketing and Bachelor of Science (BS) in Information Science,

Boise State University, Boise, ID

Master of Business Administration (MBA), Ongoing, New Mexico State University, Las Cruces, NM



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