Jeff Ley

Portland, OR 503-***-****

www.linkedin.com/in/jeff-ley/ ad220p@r.postjobfree.com

Communications Field Technician

Troubleshooting complex technical issues while providing excellent customer service.

Strong leader, effective in team settings, with experience featuring skills in equipment maintenance and repair. Detailed oriented and goal focused, ensuring work is done right the first time.

Self-Directed Versatile Analytical Customer-Focused

Career Highlights

Build and maintain new technology.

Assisted in building and maintaining the latest Technology from 2G to 5G.

Learned how to integrate, troubleshoot, and maintain the latest technology and software.

Worked with contractors building 3G UMTS network, improving training and initial installation of equipment. Identified and corrected problems with new contractor training and job performance, implementing corrections that prevented expensive return visits and delays in construction.

Team member and contractor collaboration.

Regularly work with contractors to solve access and equipment problems leading to more efficient use of time and quicker restoration of outages.

Respond to and assist with storm recovery and outages.

Visited Spokane markets, assisting with snow and other weather-related outages affecting microwave and radio networks resulting in quicker network recovery.

Spent and extended 6-week project to Montana to QC, troubleshooting new LTE equipment and helping install microwave backhaul equipment; improved throughput and quality of service in new market, enhancing customer experience on the network.

Professional Experience

T-MOBILE, Portland, OR 1999 to 2023

Field Technician

Maintained and operated T-Mobile’s wireless networks including LTE and 5G technologies along with Microwave and AAV transport networks. Provided on-call support in a 24x7 environment. Worked with tower crews troubleshooting lines and antennas.

Assigned 80+ cell towers to maintain and ensure compliance with regulatory and company requirements.

Worked with retail sales to solve customer complaints, helping identify a national service issue and initiated a quick recovery process to restore normal service nationwide.

Deployed to various US cities for disaster recovery events ensuring return to service as quickly as possible.

Achieved top 3 market in the nation across metrics for operations as a remote employee, identifying trouble tickets and network outages, prioritizing work with contractors.

Working to help manage projects from generator installations to site upgrades and coordination with RF engineers and other project managers to improve the construction timeline for job completion.

Jeff Ley ad220p@r.postjobfree.com Page Two

Additional Relevant Experience

OREGON AIR NATIONAL GUARD, Portland, OR

Satellite Maintenance Technician

Served as Team Chief directing the activities of 6 personnel. Trained, delegated, and inspected work. Installed, operated, and maintained satellite and microwave LOS radio communications equipment.

Radar Maintenance Technician, Portland, OR

Completed 9-month military school for Electronics and Radar Maintenance and trained for over 4 years before deploying MPN 14K Radar System to Hawaii.

Team Chief, Wideband Microwave System, Portland, OR

Led 5 crew members in supporting a TRC-97 wideband microwave system deployed to 2 Gallant Eagle exercises, 1 NATO exercise in Italy, and 3 combat challenge exercises.

Education

Business Machine Repair, Mt. Hood Community College, Gresham, OR

Certified, Forklift Operator

US Air Force Basic Training

Heavy Equipment Operator / Backhoe, Dump Truck Front Loader

USAF NCO Leadership School

USAF Radar Maintenance

Training (Annual & Quarterly), First Aid, CPR, Safety, Safe Driving

Skills

Electronics Microsoft Office Circuit Knowledge RF Transmitters Fiber Microwave AC-DC Power Systems

Awards

T-Mobile Portland Operations Employee of the Quarter and Employee of the Year

Volunteer Community Services Hobbies

President, Lakeside Little League

Team Member, Coach, and Manager for Teams from 7 to 16 Years Old

Liaison, Trinity School PTO and School Board

Volunteer, ORANG Star Base Science Program for Elementary School Children

Military, USAF Deployment to Riyadh Saudi Arabia; National Guard Deployment to Southern Italy (Training)

Participant in Several Competitions with National Guard and USAF, Placing in Top 3 Regularly and Winning Twice

Marksmanship Competition and Winner of Team Second Place

White Water Rafting Guide for a Men’s Ministry for 20 Years

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