SHEILA HARRIS

Roswell, GA 404-***-**** E-mail: ad220a@r.postjobfree.com

Professional Summary

Experienced Clerical professional seeking a part-time/full-time clerical or customer service position. Possesses excellent communication, organizational and time management skills along with a drive to achieve assigned goals and directives. Continuously exceeds expectations and possesses a willingness to learn and implement new assignments and procedures.

Work History

October 2022- September 2023

Focus/Department of Children and Family Services – Administrative Support

Assisted customers with completing applications for SNAP benefits and Medicaid

Provided copies to attach to applicant’s files for submission

June 2022- July 2022

Silox/United States Department of Immigration - File Clerk

Scanned and filed immigration files

Provided excellent customer service skills

May 2019 – April 2022

Kroger – Courtesy Clerk.

Served shoppers in a prompt, courteous and friendly manner.

Sacked groceries and carried to customers car.

Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.

October 2021- December 2021

Cobb County Health Care Robert Half- File Clerk

Imported client files into system using excel spreadsheet.

Arranged and organized files in numerical order and determined specific files that needed to be purged.

February 2018- June 2018

Synovus Bank Randstad - File Clerk

Retrieved data and filed mortgage documents.

Arranged files in alphabetical order in an Excel spreadsheet and submitted into the system.

November 2017- January 2018

AT&T and T-Mobile Hire Dynamics – Customer Service Representative

Handled on average 100 calls per day for cellular phone customers.

Verified client information and process payments accordingly.

Escalated calls to correct department for further assistance on client account.

August 2016- July 2017

Kelly Services - Clerk

Provided registration support for various hotel functions.

Conducted security and bag checks at the convention center.

Worked as part of a team and exhibited excellent customer service in all roles assigned.

Skills

Customer Service Filing Verbal and Written Communication Data Entry Prioritization Collaboration & Teamwork Proficient in Microsoft Excel

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