VICKI JEANNE ERICKSON

Laveen, AZ *****

623-***-**** - ad21y8@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Dispatcher goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS

Organizational Standard

Paperwork Submission

Dispatch Procedures

Clerical Support

Document Scanning

Spreadsheet Development

Document Organization

Internal and External Communications

Office Equipment Operation

Administrative Procedures

Maintenance Requirements

Data Communications

WORK HISTORY

07/2019 to Current Dispatcher Office Assistant

Maricopa County Facilities Maintenance – Phoenix, AZ Created work orders in Maximo, prioritized their urgency. Answer incoming customers needing repairs done, checking on current status of repairs assigned, complaints. I also processed backgrounds for all Maricopa County Vendors and their badged employees. I maintained FMD's database of over 200 county vendors and their employees. There are 3 separate agencies vendors needed to go through, I assisted them throughout their entire process. I also assisted county Project Managers on their end for processing. I was liaison for all county badge authorities

(Courts, MCSO and Security Services) and vendors.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff

Maintained updated and detailed records of calls in physical and electronic database

Advised regarding delays and special circumstances Streamlined office operations by effectively monitoring and addressing client correspondence and data communications

Managed data and correspondence to secure information across complex landscapes of organizational departments

Developed and implemented strategies to streamline office operations Performed wide-ranging administrative, financial and service-related functions Volunteered to help with special projects of varying degrees of complexity Drafted common document templates to reduce time spent creating documents from scratch

Followed detailed directions from management to complete daily paperwork and computer data entry

04/2008 to 07/2019 Judicial Branch Security Officer Specialized SCC Maricopa County Superior Court – Phoenix, AZ

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Responded quickly to incidents and assessed active situations for security concerns.

Patrolled and monitored premises in company vehicle and by foot. Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.

Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.

Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior. Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Interacted assertively but non-confrontationally with personnel and general public. Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building

EDUCATION

06/1991 Associate of Applied Science: Graphic Design National Education Center - Phoenix, AZ

06/1987 High School Diploma

Carl Hayden High School - Phoenix, AZ