Persephone Lluvia Ventura

*** ****** **, ******* **, 79927

915-***-****

ad21xh@r.postjobfree.com

Professional Summary

Performance-driven Associate with proven skills promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Successful at meeting and exceeding targets with strategic approaches. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance regardless if it is in English or Spanish. Enhance store loyalty with unparalleled support.

Skills

Listening Skills

Relationship selling

Retail loss prevention

Merchandising knowledge

Cash handling accuracy

Team player mentality

Customer-and-service-oriented

Verbal/written communication

Reading comprehension skills

Outgoing personality

Excellent communication skills

Written and oral communication skills

Stocking Experience

Leadership Skills

Problem Solving/Critical Thinking

Receiving stock/merchandise

Makeup application

Relationship building and management

Inventory management

Inventory Control

Inventory Tracking

Multi-Tasking Strength

Time Management

Problem-Solving

Store Opening and Closing

POS System Operation

Reliable

Money Handling

Cash Register Operation

Work History

Sales Associate FYE

El Paso, TX - December 2023 – Current

Maintained knowledge of sales and promotions, return policies and security practices.

Ensured compliance with all safety regulations while handling hazardous materials.

Recommended, selected and located merchandise based on customer desires.

Assessed customer needs to provide assistance and information on product features.

Suggested ideas for improving store operations and increasing profits.

Prepared merchandise for purchase or rental.

Greeted customers to determine wants or needs.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Collected payments and provided accurate change.

Attended weekly team meetings to review performance goals and objectives.

Maintained up-to-date knowledge of store merchandise and policies.

Greeted customers and provided exceptional customer service.

Handled customer complaints in a professional manner.

Analyzed customer feedback data to recommend improvements in service quality.

Organized store by returning merchandise to proper areas and restocked displays.

Computed purchases and received and processed cash or credit payment.

Used technology resources to assist customers in locating and selecting items.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Provided accurate information about products, prices and services.

Answered incoming telephone calls to provide store, products and services information.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Cleaned shelves, counters and tables to maintain organized store.

Answered store and merchandise questions and led customers to wanted items.

Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Built and maintained relationships with peers and upper management to drive team success.

Recognized by management for providing exceptional customer service.

Understood and followed oral and written directions.

Planned and completed group projects, working smoothly with others.

Completed day-to-day duties accurately and efficiently.

Part Time Manager/Third Key Holder Icing By Claire's

El Paso, TX - March 2023 - Current

Recruited and trained new employees to meet job requirements.

Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Reviewed completed work to verify consistency, quality and conformance.

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Created monthly reports for senior management summarizing operational performance metrics.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Collaborated with other departments to ensure timely completion of projects within budget constraints.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Resolved customer inquiries and complaints requiring management-level escalation.

Enforced customer service standards and resolved customer problems to uphold quality service.

Coached, mentored and trained team members in order to improve their job performance.

Resolved conflicts between employees by providing guidance on company policies and procedures.

Initiated new projects that resulted in increased productivity across all departments.

Produced thorough, accurate and timely reports of project activities.

Evaluated individual and team business performance and identified opportunities for improvement.

Established processes to ensure efficient workflow throughout the organization.

Opened and closed store.

I am trained and experienced to do ear piercings.

Created schedules when manager wasn't around

Able to be alone in the store for more than 6 hours.

Planned and completed group projects, working smoothly with others.

Kept store clean before, during and after closing.

Received shipment.

Created work orders when needed.

Certified Color Consultant Sally Beauty

October 2021 - December 2023

Arranged new merchandise with signage and appealing displays to encourage customer service sales

Sold various products by explaining unique features

Maintained knowledge of current promotions

Greeted customers

Advised customers when they had questions over our products or hair dying process

Met merchandise processing standards and maintained organized and accessible work area

Built trusting relationships with customers by making personal connections

Assisted teammates with sales-processing tasks to meet daily goals

Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions

Customers received merchandise recommendations based on their needs and preferences

Coordinated product deliveries and processed orders through the system

Prepared cash deposits with no discrepancies

Marked merchandise with identifying codes accurate pricing to prepare it for the sales floor

Trusted with opening and closing the store constantly

Key holder.

Increased client satisfaction by providing color consultations.

I did extra training and had to pass a final exam with an 86 in order to obtain this title.

Sales Associate Spirit Halloween

El Paso, TX - August 2023 - December 2023

Greeted customers to determine wants or needs.

Demonstrated product features and benefits for customers' needs.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Collected payments and provided accurate change.

Engaged customers in friendly, professional dialogue.

Maintained up-to-date knowledge of store merchandise and policies.

Greeted customers and provided exceptional customer service.

Handled customer complaints in a professional manner.

Analyzed customer feedback data to recommend improvements in service quality.

Trained new team members in cash register operation, stock procedures, and customer services.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Organized store by returning merchandise to proper areas and restocked displays.

Placed special orders or called other stores to find desired items.

Used technology resources to assist customers in locating and selecting items.

Restocked shelves as needed to ensure sufficient inventory levels.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Answered incoming telephone calls to provide store, products and services information.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Maintained cleanliness of store environment including floors, windows, displays.

Described merchandise and explained use, operation and care.

Cleaned shelves, counters and tables to maintain organized store.

Answered store and merchandise questions and led customers to wanted items.

Helped customers find specific products, answered questions, and offered product advice.

Sales Associate Spirit Halloween

August 2022 - October 2022

Met merchandise processing standards and maintained organized and accessible work area

Stayed on top of emerging trends and provided helpful customer service to help with product selection

Organized displays and stocked shelves to draw customers' attention to specific items

Kept up with current promotions, exchange policies, payment policies, and security procedures

Helped customers by locating items they needed and checking inventory for items in other locations

Provided product and service information to customers

Kept track of product, service, and company policy information so that I could help coworkers and customers

Set up new merchandise with attractive displays and signage to encourage customer sales and move overstock items

Acted as initial contact in addressing customer concerns

Explained offerings to customers, including policies, restrictions, and refund policies

Devised and implemented new display concepts to improve merchandise accessibility, resulting in an increase in sales.

Sales Associate Spirit Halloween

August 2021 - October 2021

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

Sold various products by explaining unique features and educating customers on proper application (ex

Make up/ face paint)

Built and maintained relationships with peers and upper management to drive team success

Assisted teammates with sales-processing tasks to meet daily goals

Built trusting relationships with customers by making personal connections

Acted as initial contact in addressing customer concerns

Met merchandise processing standards and maintained organized and accessible work area

Helped average number of customers per day by responding to inquiries and locating products

Negotiated and closed deals with minimal oversight

Customers received merchandise recommendations based on their needs and preferences

Instructed team members on security risks and loss prevention to help prevent store theft

Helped team members master sales techniques so they could consistently exceed their goals.

Sales Associate Spencers

October 2019 - December 2019

Arranged and stocked new merchandise with appealing displays

Creativity was a bonus when it came down to rearranging a current shelf or putting up a new one

Organized the backroom to keep it nice and clean for better merchandise access

Sold various products by explaining their unique features, although many products seemed difficult to sell

Built and managed relationships with peers and upper management to drive team success

Maintained knowledge of current promotions, exchanged guidelines, payment policies, and security practices

Assisted teammates with sales-processing tasks to meet daily sales goals

Built trusting relationships with customers by making personal connections

Negotiated and closed deals with minimal oversight

Although I did not have a lot of information over some merchandise, that did not stop me from selling the product

I gave my best insight to the customers and my most honest opinions.

Sales Associate Hot Topic

October 2018 - December 2018

Built and maintained relationships with peers and upper management to drive team success

Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices

Sold various products by explaining unique features

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor

Kept track of product, service, and company policy information so that I could help coworkers and customers

Helped customers by locating items they needed and checking inventory for items in other locations

Stayed on top of emerging trends and provided helpful customer service to help with product selection

Acted as initial contact in addressing customer concerns

I was always in the front greeting customers, the manager and assistant manager always wanted me in the front of the store welcoming in people because I have a loud voice and you were able to hear me all the way to the back of the store.

Education

Bachelor of Arts- The University of Texas at El Paso English Language and Literature

El Paso, Tx December 2023

Honors: Member of The National Society of Collegiate Scholars, Dean's List Honoree

Minor: Secondary Education

Member of Alpha Chi Honor Society

GPA: 4.0

Graduated cum laude

Minor in Secondary Education (Concentration level 7-12 ELA)

Associate of Arts – El Paso Community College- Valle Verde Campus English Language Arts

El Paso, Tx May 2019

Member of The National Society of Collegiate Scholars

Member of College for Christ

GPA: 3.7

High School – Americas High School

El Paso, Tx May 2015

Member of Destination Imagination (UIL)

Member of America's High School Marching Band

Languages

English

Spanish

Latin

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