Customer Service Administrative Specialist
Resume:
CURTISHA HICKS
CUSTOMER SERVICE AND ADMINISTRATIVE SPECIALIST
CONTACT
Phone
Address
Newark, DE 19702
ad21wc@r.postjobfree.com
EDUCATION
Associates in Business Management
Colorado Technical University
2015-2017
On-the-Job Certifications:
Anti-Money Laundering
Know Your Customer
How to Train the Trainer
RELEVANT SKILLS
Customer Service
Training and Development
Regulatory Compliance
Quality Control
Secure Document Management
Communication
Win-Sort & IBML
Microsoft Office
Slack
Salesforce
PROFILE
Customer Service and Administrative Specialist with 17+ years’ experience. Valued as a Subject Matter Expert (SME) and dedicated training specialist. Detail-oriented and compliance-focused professional committed to creating a positive and productive work environment. Seeking a new leadership opportunity after a company downsizing to leverage my extensive experience and superior leadership skills to optimize company productivity and exceed service expectations.
PROFESSIONAL EXPERIENCE
SIGNIFICANT ACCOMPLISHMENTS
Valued as SME on government document processing.
Recognized as a team-oriented employee with the “Good Neighbor” award.
Top Data Entry Operator for 3 consecutive quarters.
Assisted with creating a detailed training manual for new hires.
Developed and trained 50+ temp. employees to become permanent hires.
Presented detailed presentations to upper management.
CITI GROUP, NEWARK, DE
Cash and Trade Process Representative
Trainer
Data Entry Specialist
2020-2023
2011-2020
2006-2011
Over 17+ years of loyal service with proven promotional success and superior performance. Versatile and multifaceted experience with many developed customer service and administrative skills.
Ensure strict compliance with audit control policies, bank regulations, and Federal government requirements.
Process, verify, validate, and ship vital government documents.
Provide detailed training to permanent and temporary staff members to ensure productivity and accuracy of duties.
Deliver superior service to internal and external customers.
Operate win-sort and IBML machinery to capture images of relevant documentation.
Review suspicious documents and perform quality audits, reviewing and rejecting claims to ensure processing accuracy.
Maintain awareness of all product changes and systems enhancements.
Passed strict security clearance requirements mandated by the Federal Government.
Contact this candidate