Nia *** Central Foote Hills Lane

Hyattsville, MD 20785

818-***-****

EMAIL:

ad21w5@r.postjobfree.com

Objective

I’m an experienced, loyal, fun-loving yet dependable people person who happens to be a Lover of the Hospitality Industry. I’m currently looking for a warm environment, where I can share my spunk, creativity and expertise in the Hospitality and Customer Service Field. Experience

ASSISTANT GENERAL MANAGER, BAR LOUIE ; ARLINGTON, VA DECEMBER 2013- PRESENT

I established the restaurants business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates. Controlled purchases and inventory. I maintained patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons. AT YOUR SERVICE MANAGER, HAMILTON CROWNE PLAZA ; WASHINGTON, DC JANUARY 2012- December 2013

Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. SALES MANAGER, COURTYARD MARRIOTT ; LOS ANGELES, CA JANUARY 2008- JULY 2011

Generated revenue by attracting customers from around the world to be our Guest; Met with potential Guest to arrange business deals; Coordinated large party bookings such as family reunions, out of town weddings, and handled high profiled guest (Recording Artist and their touring crew) Created professional relationships with Event Planning companies and convinced them to use my hotel for their clients upcoming events GUEST SERVICE AGENT, COURTYARD MARRIOTT; LOS ANGELES, CA JANUARY 2007 - DECEMBER 2007

Responsible for greeting and registering guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay; Responsible for printing room status reports, completing welcome calls, reviewing service requests for arrivals and answering guests' questions, according to Marriott standards; Handled day administrative support for hotel managers and sales team.

Nia Foote

922 Central Hills Lane

Hyattsville, MD 20785

818-***-****

EMAIL:

ad21w5@r.postjobfree.com

CO-MANAGER, ARDEN B. ; COLUMBIA, MD

MAY 2006 - DECEMBER 2007

Supervise and train Sales Associates to count inventory, and display/merchandise it according to purchasing appeal. Forecast sales and customer reports according to current market trends. Conduct quarterly sales and performance reviews and offer constructive yet useful feedback to the Sales Associates. Interact with customers and handle any complaints and settle all grievances. SAVVY SALES ASSOCIATE, NORDSTROM. ; ARLINGTON, VA

APRIL 2005 - MAY 2006

Greet customers with a smile and follow the Nordstrom pitch. Build a rapport and client book through conversation, honest recommendations and by paying attention to detail. Assist with receiving and stocking merchandise. Alert management of possible security issues. Process payments by totaling purchases for customers. Provided superb customer service. Built a strong Client Book by communicating and paying attention to detail with my prospective customer/client. Page 2