GABRIELA SAMPEDRO

778-***-**** ad21w2@r.postjobfree.com 4250 Dawson St, Burnaby, BC

Summary

MBA Student with a proven track record of excellence in administrative and customer service roles across diverse government and private sector organizations. Capable of managing office operations, collaborating effectively with cross-functional teams, and ensuring task completion. Skilled at contributing expertise, following leadership directives, and cultivating positive relationships while maintaining accuracy and confidentiality standards. I am dedicated to improving organizational efficiency through effective problem-solving and meticulous organization, driven by a desire to optimize processes and achieve operational excellence.

Highlight of Qualifications

Ms. Office Google Workspace Typing Data Analysis Multitasking Organizational Skills

Data Entry Attention to Detail Bilingual speaking Time Management Adaptability Teamwork Professional Experience

Cashier Burnaby, BC

Compass Group Canada 10/2023- Present

• Efficiently process customer transactions, including cash, credit card, and electronic payments.

• Provide exceptional customer service, addressing inquiries and resolving issues.

• Accurately operate the Point of Sale (POS) system for order input and transaction processing.

• Handled and balanced cash registers, ensuring accuracy in financial transactions.

• Maintaining an organized work area creates a welcoming environment. Seasonal Production Assistant Vancouver, BC

Lush Fresh Handmade Cosmetics 08/2023- 10/2023

• Assisted in production and manufacturing processes to ensure efficient and timely delivery of products.

• Assisted in training new production team members.

• Monitored production and manufacturing processes to identify and solve any issues.

• Monitored inventory and ordering materials as needed. Room Attendant Vancouver, BC

Century Plaza Hotel 08/2022 – 08/2023

• Managed the cleaning and maintenance of ten rooms to uphold high cleanliness and guest satisfaction standards.

• Maintained detailed records of cleaned rooms and supplies and reported any maintenance issues during shifts.

• Provided excellent customer service by interacting with guests, addressing queries and concerns, and fulfilling requests promptly.

• Collaborated effectively with supervisor staff to coordinate tasks and ensure the smooth daily operations of the facility. Planning and Investment Specialist Quito, Ecuador

Ministry of Agriculture and Livestock of Ecuador 08/2015 - 05/2022

• Conducted detailed budget analysis, calculations, and reports.

• Collaborated with cross-functional teams to develop and manage budgets and financial forecasts.

• Monitored and evaluated the budget performance against established goals and benchmarks by the Ministry projects.

• Assisted in developing and implementing planning policies and procedures, ensuring compliance with regulatory requirements established by the Planning Direction.

• Provided methodological assistance to forty-five planning units in projects and administrative departments at the Ministry's Head Office and Decentralized Units.

Corporate Travel Advisor Quito, Ecuador

Metropolitan Touring Travel Agency 03/2012 - 08/2015

• Assisted individuals and more than fifteen corporate companies’ clients in planning and booking domestic and international travel arrangements.

• Managed itineraries and travel schedules, ensuring efficient scheduling and adequate connectivity between flights and transportation services.

• Provided exceptional customer service by promptly addressing client inquiries, resolving travel-related issues, and handling emergencies.

• Operated travel management systems and online booking tools. Data Entry Especialist Quito, Ecuador

Tropicana Gas Station 04/2011 - 03/2012

• Applied knowledge of data entry, manipulation, and retrieval techniques to maintain a database of regulatory compliance records for gas operations.

• Perform regular data quality checks and address discrepancies in gas consumption, billing, and other relevant records.

• Used Microsoft Word, Excel, and PowerPoint to prepare documentation for regulatory submissions.

• Employed keyboarding skills to input billing data for gas services accurately. Insurance Sales Agent Quito, Ecuador

Olivoseg Insurance Broke 12/2009 - 03/2011

• Generated new leads through prospecting, cold calling, and networking activities.

• Managed a portfolio of clients, providing ongoing support and service to ensure high customer satisfaction.

• Achieved 100% of the goal budget on insurance car sales monthly.

• Supervised the tracked sales process and the number of concrete daily sales.

• Collaborated with underwriters and claims adjusters to expedite claims processes and resolve any issues or concerns raised by clients. Reservation Associate Quito, Ecuador

Casa Helbling Hostel 11/2008 - 12/2009

• Demonstrated exceptional customer service by assisting guests with reservation inquiries.

• Managed reservation systems efficiently, handling booking requests, cancellations, and modifications promptly and accurately.

• Promoted additional services and upsells to guests, contributing to increased revenue for the hostel.

• Completed various administrative tasks, including maintaining accurate guest records, processing payments, and producing reports for management. Education

University Canada West Vancouver, BC

Business Administration MBA In Progress

Universidad Tecnologica Equinoccial Quito, Ecuador Bachelor’s Degree in Tourism and Natural Areas Business Management Professional Certificates

E-commerce (2023)

Online Course – Digital Marketing Institute

Serving It Right (2023)

Online – Responsible Service BC

Program Learning for Success (2022)

Online Course – University Canada West

Workshop Completion- Financial Accounting (2022)

Online Course – University Canada West

Digital Marketing Associate (2022)

Online Course – Digital Marketing Institute

Achievements

Assisted with formulating the Annual

Operating Plan of the Ministry of

Agriculture and Livestock Ecuador

2019, 2021, 2022.

Replacement employee in more

than twenty positions as

Corporate Travel Advisor.

Receive leadership recognition

for supporting and guiding

when my new coworkers

needed it.

Project Name

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