Reji Francis

Result Driven Hospitality and Food & Beverage Professional

Dubai

ad21vz@r.postjobfree.com

+971-**-***-****

Results-driven Operations Manager with 16+ years of experience and a successful track record in hospitality, food and beverage management, health & wellness management and, business & concept development.

Skilled in driving revenue growth, optimizing operations, implementing efficient processes, and achieving sales targets. Proficient in developing and implementing marketing strategies, creating SOPs and policies, and managing government communications and licensing. Experienced in leading teams, overseeing facility management, and coordinating logistics. Well-versed in budget planning, P&L accountability, and training and development. Adept at cross-selling products and services, ensuring customer satisfaction, and resolving queries promptly. Committed to delivering exceptional results, building strong teams, and fostering positive customer experiences. Passionate about leveraging my expertise in operations management, marketing, and customer service to drive success in the hospitality and wellness industry. Open to new opportunities to contribute to the growth and success of an organization. Projects Managed:

• Beyond Bake House- 2023

• Maison Sante Clinic & Lounge - 2019

• Eatwell Restaurant, Bistro & Meal Plans- 2016

• Choix patisserie and restaurant- preopening assistance-2014 Top Skills:

• Operations Management

• Concept Development

• New business set ups and pre-openings

• Marketing & Sales

• Budget Planning & Allocation

• P&L Accountability

• 3 Star Michelin & Fine dining service skills

• Business Development

• Facility Management

• Training & Development

• Logistics Management

• Menu Planning

• Public and Government Relations

• Human Resource Management

• Events & Catering

Work Experience

Operations Manager

Beyond Bake House - Sharjah

November 2023 to Present

Currently the operations manager (Consultant) of a home grown bake house concept inspired by Korean and UAE cuisine. Handling financials, procurement, human resource, facility management, menu development and managing day to day operations for both culinary and service team. Operations Manager

Maison Sante Clinic and Lounge - Dubai

October 2019 to May 2023

A unique holistic wellness concept developed by myself incorporating retail and food and beverage. Created investors pitch deck, business plan, project financials, interior design, licensing, mobilized AED 10 million project, managed accounting, handled human resource, hiring, facility management, marketing and PR, implementation of software's for all different business modules, handled contracts and AMC's, government agencies and managed the daily operations. Restaurant Manager

Lime Tree Café & Kitchen - Dubai

August 2020 to September 2021

Restaurant manager for the busiest and high revenue turnover venue. Food and Beverage Operations Manager

The Cycle Bistro - Dubai

March 2020 to May 2020

Worked as a consultant for new branch opening, assisting with business plans, kitchen layout, hiring, design and menu development.

Food and Beverage Operations Manager

Eatwell Restaurant, Bistro & Meal Plans - Dubai

December 2016 to November 2019

Operations manager for the fist lifestyle & healthy food and beverage concept in Dubai. Launched restaurant, bistro, kiosk, and meal plans. Managed financials and accounting, marketing, menu development and operations. Worked as operations head for both culinary and front of the house team. Restaurant Manager

Intercontinental Hotels Group - Dubai

April 2014 to December 2016

Pre-opening manager for CHOIX Patisserie and Restaurant by Chef Pierre Gagnaire, assisted with setting up of the new venue, hiring, creating SOP's and procedures, managing financials, strategies & marketing. Assistant Restaurant Manager

Intercontinental Hotels Group - Dubai

March 2012 to April 2014

3 Michelin star Fine dining experience with the Award-winning restaurant Reflets par Pierre Gagnaire. Restaurant Supervisor

Intercontinental Hotels Group - Dubai

April 2008 to March 2012

Reflets par Pierre Gagnaire

F&B Management Trainee

The Sanctuary, Kiawah Island Golf Resort, Charleston - US November 2006 to February 2008

Education

PG Diploma in Hospitality Management

César Ritz Colleges Switzerland - Le Bouveret

2006

Diploma in Hotel Management & Catering Technology

Asan Memorial Institute of Hotel Management & Catering Technology - Chennai, Tamil Nadu 2005

Skills

• Restaurant Operations (10+ years)

• Revenue Management (8 years)

• Business Development (6 years)

• Budgeting (8 years)

• Recruitment (8 years)

• Developing new F&B concepts (4 years)

• Accounting and financials (9 years)

• Quick Service Restaurant Operations (4 years)

• Food Deliveries and Logistics (3 years)

• Implementing Food and Beverage Software’s (3 years)

• Implementing B2B (6 years)

• Creating SOP's (8 years)

• Contracts and Agreements (7 years)

• Concept development Health & Wellness (4 years)

• Project Management (3 years)

Links

https://www.linkedin.com/in/reji-francis-53177718/ https://www.instagram.com/rejifrancis/

Certifications and Licenses

Present

Six Sigma Foundation

Present

Six Sigma Green Belt

Present

Nutrition and Wellbeing - University of Aberdeen

July 2020 to Present

PIC Level 3 Food and Safety - Highfield Awarding Body for Compliance Limited Present

Level 3 HACCP Certification - Highfield Awarding Body for Compliance Limited. Present

Level 2 Wine and spirits course - WSET — Wine & Spirit Education Trust Additional Information

Honors & Awards

Best Healthy Eating Restaurant- Eat well Restaurant & Bistro - BBC Good food Awards- 2018

Best Healthy Eating Restaurant- Eat well Restaurant & Bistro - BBC Good food Awards- 2017

Best Afternoon tea- Highly Recommended- CHOIX Patisserie & Restaurant - Time Out Awards 2015 Best Restaurant in Dubai- Reflets par Pierre Gagnaire - Caterer Magazine 2013

Best Restaurant in Dubai- Reflets par Pierre Gagnaire - Time Out Awards 2013

Best Restaurant in Dubai- Reflets par Pierre Gagnaire - Time Out Awards 2011

Best Restaurant in Dubai- Reflets par Pierre Gagnaire - Time Out Awards 2009

Best French restaurant in Dubai- Reflets par Pierre Gagnaire - Time Out Awards 2014

Best French restaurant in Dubai- Reflets par Pierre Gagnaire - Time Out Awards 2013

Best French restaurant in Dubai- Reflets par Pierre Gagnaire - Time Out Awards 2012

Best French restaurant in Dubai- Reflets par Pierre Gagnaire - Time Out Awards 2011

Best French restaurant in Dubai- Reflets par Pierre Gagnaire - Time Out Awards 2010

Best Contemporary European- Reflets par Pierre Gagnaire - Time Out Awards 2011

Best Contemporary European- Reflets par Pierre Gagnaire - Time Out Awards 2009

Best New Restaurant in Dubai- Reflets par Pierre Gagnaire - Time Out Awards 2009

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